Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 11:

  Which Salesforce object is used to model a Care Plan?

  A. Account

  B. Lead

  C. Case

  D. Opportunity

  E. Task

  Correct Answer: C

  Explanation: According to the Health Cloud Data Model Developer Guide, Case is the Salesforce object that is used to model a Care Plan. Case is a standardobject that represents an issue or request that requires resolution or action. Cases can be used to model care plans by adding custom fields and related objects such as problems, goals, tasks, and timeline events. Account, Lead, Opportunity, and Task arenot objects that are used to model a Care Plan.

• Question 12:

  Which three are steps required to configure Health Cloud? (Choose Three)

  A. Enable the option for contacts to relate to multiple accounts.

  B. Install the Health Cloud Managed Package.

  C. Verify that Chatter Is enabled.

  D. Configure the console view.

  E. Install Health Cloud Unmanaged Packages.

  Correct Answer: ABD

  Explanation: To configure Health Cloud, the following steps arerequired1:

  Enable the option for contacts to relate to multiple accounts. This feature allows contacts to be associated with more than one account, which is essential for modeling complex relationships in healthcare.

  Install the Health Cloud Managed Package. This package contains the core objects, fields, tabs, components, and other elements that make up Health Cloud. Configure the console view. This step involves customizing the Health Cloud

  console app to suit your needs and preferences. You can add or remove tabs, components, page layouts, and other features to optimize your user experience. Verify that Chatter is enabled. Chatter is a collaboration tool that allows users to

  communicate and share information within Health Cloud. Chatter is enabled by default in most orgs, but you can check your settings to make sure. Install Health Cloud Unmanaged Packages. These packages are optional and

  provideadditional functionality for specific use cases, such as utilization management, care programs, or provider search.

• Question 13:

  A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:

  A list of all payer organizations The plans offered by a given payer The standard benefits available under a plan Which plan a given patient is enrolled in and their specific insurance details

  Which setof objects should a consultant implement to meet these requirements?

  A. Account, Purchaser Plan, Member Benefit, Insurance Plan

  B. Purchaser, Insurance Plan, Insurance Benefit, Plan Detail

  C. Account, Purchaser Plan, Plan Benefit, Member Plan

  D. Payer, Plan Offering, Coverage Benefit, Member Plan

  Correct Answer: C

  Explanation: The set of objects that the consultant should implement to meet the pharma company's requirements are Account, Purchaser Plan, Plan Benefit, and Member Plan. These objects are part of the Health Cloud data model and allow the company to track payer organizations, plans, benefits, and patient enrollments.

• Question 14:

  Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capabilityof Health Cloud?

  A. Care Management Extension

  B. CRM Analytics for Health Cloud

  C. Insights for Health Cloud

  D. Reporting unmanaged package

  Correct Answer: B

  Explanation: To extend the reporting capability of Health Cloud, a consultant should recommend CRM Analytics forHealth Cloud. This is a feature that provides pre-built dashboards and reports that help users analyze various aspects of health care delivery, such as care plan adherence, patient outcomes, referral management, network performance, and more12. CRM Analytics for Health Cloud also allows users to customize and create their own dashboards and reports based on their specific needs13. Care Management Extension, Insights for Health Cloud, or Reporting unmanaged package are not features that can extend the reporting capability of Health Cloud.

• Question 15:

  Which two steps can an administrator take to configure the Care Program enrollment flow? (Choose Two)

  A. Customize the provider site flow.

  B. Customize the care coordinator flow for patient

  C. Use the patient approval flow

  D. Use the provided enrollment flow out of the box.

  E. Customize the out of the boxenrollment flow template to match requirements.

  Correct Answer: DE

  Explanation: An administrator can configure the Care Program enrollment flow by using the provided enrollment flow out of the box or by customizing the out of the box enrollment flow template to match requirements. Health Cloud delivers an automated process for enrolling patients in care programs using Flow Builder. The flow lets the users select a program, add related products and providers, and capture the participant's consent. The administrator can use the default flow or modify it to suit their needs2. Customize the provider site flow, customize the care coordinator flow for patient, and use the patient approval flow are not steps to configure the Care Program enrollment flow.

• Question 16:

  Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.

  Which Health Cloud feature should aconsultant recommend the company use in this scenario?

  A. Care Plan Enrollment Flow

  B. Program Enrollment Flow

  C. Enrollment Consent OmmScript

  D. Program Eligibility OmniScript

  Correct Answer: B

  B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template. References: : Care Programsin Health Cloud : Configure the Program Enrollment Flow

• Question 17:

  With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)

  A. The New clinical data model in health cloud is aligned withFHIR R4 standards.

  B. Health cloud support data exchange with both HL7 and FHIR enabled systems.

  C. Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 ?simple application interface.

  D. Health cloud has a FHIR server.

  E. The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.

  Correct Answer: ABC

  Explanation: According to the [Health Cloud Integration and Interoperability Guide], the new clinical data model in Health Cloud is aligned with FHIR R4 standards, which is the latest version of the FHIR specification. Health Cloud supports data exchange with both HL7 and FHIR enabled systems, using different methodssuch as MuleSoft connectors, Salesforce APIs, or third-party integrations. Most EHR data exchange today is still done via legacy HL7 v2 ?simple application interface, which is a widely adopted standard for exchanging clinical and administrative data. Health Cloud does not have a FHIR server, but it can connect to external FHIR servers using APIs or MuleSoft connectors. The new clinical data model in Health Cloud is not aligned with HL7 v2-simple application standard, which is a different standard from FHIR.

• Question 18:

  A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?

  A. Provider Network Management

  B. Contact Center for Payers

  C. Provider Relationship Management

  D. Utilization Management

  Correct Answer: C

  C is correct because Provider Relationship Management is a HealthCloud add-on that helps payers to recruit, credential, and onboard providers into their network. Provider Relationship Management provides features and tools that allow payers to manage provider contracts, track provider performance, monitor provider satisfaction, and streamline provider communication. References: : Provider Relationship Management : Provider Relationship Management Implementation Guide

• Question 19:

  A developer needs to modifythe out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.

  Which three steps should the developer take to accomplish this? (Choose Three)

  A. Create and activate a new child card.

  B. Clone the parent card.

  C. Definesession variables to control visibility of clinical data.

  D. Create a DataRaptor to extract necessary data.

  E. Change the child card state to show active.

  Correct Answer: ADE

  Explanation: To modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should take the following steps:

  Create and activate a new child card: Thisstep allows the developer to create a custom card that inherits the properties of the parent card and displays additional information from Clinical Alerts object4.

  Create a DataRaptor to extract necessary data: This step allows the developer to create a DataRaptor Extract that queries the Clinical Alerts object and returns the Category, SubjectID, and Date fields for active records5. Change the child

  card state to show active: This step allows the developer to change the state of the child card from inactiveto active, so that it is visible on the Advanced Patient Card component6. Cloning the parent card, defining session variables, or

  creating an Integration Procedure are not required steps for this task.

• Question 20:

  Which three standard objects are used in the workflow to manage utilization data? (Choose Three)

  A. Care Request Plan

  B. Care Diagnosis

  C. Care Authorization

  D. Care Request

  E. Care Request Drug

  Correct Answer: ACD

  Explanation: According to the Salesforce documentation2, the following standard objects are used inthe workflow to manage utilization data:

  Care Request Plan: A care request plan is an object that stores information about the plan of care for a member. It includes details such as the diagnosis, the service type, the start and end dates, and the status of the plan2. Care

  Authorization: A care authorization is an object that stores information about the approval or denial of a service or payment by a payer. It includes details such as the authorization number, the decision date, the decision reason, andthe status

  of the authorization2.

  Care Request: A care request is an object that stores information about the request for a service or payment by a provider or a member. It includes details such as the request type, the request date, the priority, and the status of the request2.