Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 31:

  A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.

  Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction? (Choose Three)

  A. Intelligent Appointment Management

  B. Intelligent Form Reader

  C. Provider Search

  D. Assessments and Recommendations

  E. Experience Cloud for Hearth Cloud

  Correct Answer: ACE

  A is correct because Intelligent Appointment Management (IAM) for Health Cloud helps patients schedule appointments through the channel of their choice: agent- assisted or self-service. IAM aggregates multiple scheduling engines, such as Salesforce Scheduler or Electronic Health Record (EHR) scheduling engines, or both, so that schedulers and patients can see all available appointments in one place. References: : Intelligent Appointment Management B is incorrect because Intelligent Form Reader is not a Health Cloud capability, but a Salesforce Platform capability that allows users to extract data from forms and documents using artificial intelligence. References: : Intelligent Form Reader C is correct because Provider Search helps patients find and connect with care providers that match their needs and preferences. Provider Search allows patients to search for providers by various criteria, such as name, location, specialty, availability, and ratings. References: : Provider Search D is incorrect because Assessments and Recommendations are not Health Cloud capabilities that directly improve patient satisfaction with appointment scheduling. Assessments and Recommendations are tools that help users gather information and provide guidance for patients based on their responses. References: : Assessments and Recommendations E is correct because Experience Cloud for Health Cloud enables patients to schedule their own appointments using a self-service portal or website. Experience Cloud for Health Cloud provides a prebuilt template that integrates with IAM and Provider Search to allow patients to book appointments online. References: : Experience Cloud for Health Cloud

• Question 32:

  Which action is Possible in the program enrollment flow when adding in `Enroll in Program' quick action to a record? (Choose Three)

  A. Starting a new blank care plan

  B. Signing enrollment consent form

  C. Seeing a list of all product and selecting applicable products

  D. Selecting the provider associate with a product

  E. Creating a new careprogram

  Correct Answer: ABD

  Explanation: According to the [Health Cloud Implementation Guide], the three actions that are possible in the program enrollment flow when adding in `Enroll in Program' quick action to a record are:

  Starting a new blank care plan. This action allows you to create a new care plan for the patient based on their needs and goals.

  Signing enrollment consent form. This action allows you to capture the patient's consent for enrolling in a program using an e-signature tool. Selecting the provider associatedwith a product. This action allows you to choose the provider who

  will deliver the product or service to the patient as part of the program. Seeing a list of all products and selecting applicable products is not an action in the program enrollment flow. Creating a new care program is not an action in the program

  enrollment flow.

• Question 33:

  An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.

  Which step should the administrator take when implementing this change request?

  A. Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.

  B. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.

  C. Enable Timeline in Salesforce Setup. then configure and activate new timeline and add to the relevant Lightning record.

  D. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.

  Correct Answer: B

  According to the Salesforce documentation1, the Timeline View Configuration is a custom metadata type that defines the appearance and behavior of a timeline in Health Cloud. Each timeline has its own Timeline View Configuration record, which can be accessed and edited from the Health Cloud - Lightning Admin app2. One ofthe settings that can be changed in the Timeline View Configuration is the Orientation, which controls whether the timeline is displayed horizontally or vertically1. Therefore, to alter the appearance of the timeline so that it displays vertically instead of horizontally, the administrator should find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical.

• Question 34:

  Which Intelligent Appointment Management, What products or feature can be leveraged to supplement? (Choose Two)

  A. Salesforce Field Service

  B. Tableau CRM

  C. Salesforce Scheduler

  D. External Scheduling Systems

  Correct Answer: CD

• Question 35:

  While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

  What should be the first step in troubleshooting this issue?

  A. Ensure the user has the right object permissions.

  B. Ensure the component has been activated

  C. Check the HealthCloud Data permission set assignment

  D. Check the Enhanced Patient permission set assignment

  Correct Answer: A

  A is correct because ensuring the user has the right object permissions is the first step in troubleshooting this issue. The Enhanced Timeline for Contact Center displays records from various objects, such as Case, Engagement Interaction, Engagement Topic, and Task. The user needs to have at least read access to these objects and their fields to view them on the timeline. The administrator can check and modify the user's object permissions from their profile or permission set. References: : Enhanced Timeline for the Contact Center : Object Permissions

• Question 36:

  Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality.

  Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org? (Choose Three)

  A. Make data protection details available in records

  B. Enable person accounts from Setup.

  C. Enable Chatter settings from Setup.

  D. Enable contacts to relate to multiple accounts.

  E. Log a support case to have person accounts enabled

  Correct Answer: BCD

  B is correct because enabling person accounts from Setup is a prerequisite to install the Health Cloud managed package. Person accounts are a special type of account that combinesthe attributes of an account and a contact. Health Cloud

  uses person accounts to represent patients and members, and to enable various features and functionality, such as household data model, clinical data model, care management, and provider network management.

  C is correct because enabling Chatter settings from Setup is a prerequisite to install the Health Cloud managed package. Chatter is a collaboration tool that allows users to communicate and share information with each other. Health Cloud

  uses Chatter to enable features such as care team collaboration, patient engagement, and social determinants of health.

  D is correct because enabling contacts to relate to multiple accounts is a prerequisite to install the Health Cloud managed package. This featureallows users to create relationships between a contact and multiple accounts, and specify the

  role and status of each relationship. Health Cloud uses this feature to enable features such as actionable relationship center, patient provider relationship, and referral management.

  A is incorrect because making data protection details available in records is not a prerequisite to install the Health Cloud managed package, but an optional step that can be done after the installation. Data protection details for records allow

  users to view and edit the data protection level and data classification for each record on leads, contacts, and person accounts.

  E is incorrect because logging a support case to have person accounts enabled is not a prerequisite to install the Health Cloud managed package, but an alternative way to enable person accounts if they are not available in Setup. However,

  this method requires contacting Salesforce Customer Support and waiting for their response, which may take longer than enabling person accounts from Setup.

• Question 37:

  Which of the following is a valid Life Science Program Management data object ? (Choose Three)

  A. Care Program Problem

  B. Care Program Team Member

  C. Care Program Provider

  D. Care Program Enrollee Product

  E. Care Program Enrollee Campaign

  Correct Answer: BCD

  Reference and details below.

  

• Question 38:

  A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.

  Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately? (Choose Three)

  A. Enable the enhanced Analytics for Healthcare setting in Setup.

  B. Create custom report types for clinical objects.

  C. Assign appropriate permissions to internal users.

  D. Leverage the Patient Referral Management unmanaged package.

  E. Adjust template care management reports and dashboards.

  Correct Answer: BCE

  Explanation: To create Salesforce reports to analyze patient outcomes and patient referrals, a consultant shouldrecommend the following steps:

  Create custom report types for clinical objects, such as Condition, Medication, or Encounter, to access the data stored in Health Cloud's clinical data model1. Assign appropriate permissions to internal users, such as the Health Cloud

  Analytics permission set, to enable them to view and create reports and dashboards2.

  Adjust template care management reports and dashboards, such as Patient Outcomes or Patient Referrals, to customize them for the customer's specific needs34. Enabling the enhanced Analytics for Healthcare setting or leveraging the

  Patient Referral Management unmanaged package are not required steps for this requirement.

• Question 39:

  Bloomington Caregivers has been using the legacy Health Cloud electronic healthrecord (EHR) data model and wants to move to the FHIR R4 clinical data model.

  Which two steps should a consultant take to complete this? (Choose Two)

  A. Use the Health Cloud Clinical Transition tool.

  B. Leverage the Health Cloud FHIR API.

  C. Use Data Loader to load the respective data.

  D. Map objects and fields to the target objects.

  Correct Answer: BD

  Explanation: To migrate from the legacy Health Cloud EHR data model to the FHIR R4 clinical data model, a consultant needs to leverage the Health Cloud FHIR API and map objects and fieldsto the target objects. The Health Cloud FHIR API enables interoperability between Health Cloud and external systems that use FHIR standards. The mapping process ensures that the data is transformed and loaded into the correct objects and fields in HealthCloud. Using the Health Cloud Clinical Transitiontool, using Data Loader to load the respective data, or creating an Apex class and leveraging Intelligent Appointment Management are not recommended steps for this migration2.

• Question 40:

  An agent at a MedTech company requires a Ul component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase. Which three OmniStudio capabilities are required to solve this use case? (Choose Three)

  A. DataRaptors

  B. OmniScript

  C. FlexCards

  D. Document Generation

  E. Integration Procedures

  Correct Answer: BCD

  Explanation: To solve the use case of creating a new order and displaying available products for purchase, a developer should leverage the following OmniStudio capabilities:

  OmniScript: This is a capability that allows developers to create guided flowsthat capture user inputs and execute business logic. OmniScript can be used to create a process that builds a new order based on customer data and product

  selection9. FlexCards: This is a capability that allows developers to create reusable UI components that display data from various sources. FlexCards can be used to create a component that shows customer data and contains a link to start

  the OmniScript flow10.

  Document Generation: This is a capability that allows developers to create documents based on templates and data from various sources. Document Generation can be used to create an order confirmation document that shows the details of

  the order and products purchased11. DataRaptors or Integration Procedures are not required capabilities for this use case.