Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 21:

  Which three type of basic Patient or Member information is displayed on the Patient info component? (Choose Three)

  A. Primary Care Coordinator

  B. List of Patient/Member Conditions

  C. Gender

  D. Thumbnail of Chatter Photo

  E. Date of Birth and Age

  Correct Answer: BCE

  Explanation: List of Patient/Member Conditions (B), Gender ? and Date of Birth and Age (E) arethree types of basic Patient or Member information that are displayed on the Patient info component. Primary Care Coordinator (A) and Thumbnail of Chatter Photo (D) are not displayed on the Patient info component.

• Question 22:

  Which three statement are true about a Care Program? (Choose Three)

  A. A Patient can be enrolled in multiple care programs at the same time.

  B. A Patient cannot be enrolled in the same care program more than once.

  C. More than 500 patients can be enrolled in a care program in a single request using the Care ProgramEnrollment.

  D. CareProgramEnrollee represents the participant enrolled in a care program

  E. A patient can be enrolled in the same care program more than once.

  Correct Answer: ADE

• Question 23:

  A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?

  A. Health Cloud uses Business API's that should be used instead of object level API's

  B. Only object level APIs should be used as Business APIs are not used for record creation.

  C. Health cloud and custom objects both leverage the same object -level API approach. No unique health cloud considerations apply.

  D. Any combination of object-level APIs and business APIs may be used.

  Correct Answer: A

  Explanation: According to the Salesforce documentation2, Health Cloud uses Business APIs that should be used instead of object level APIs when creating records in Health Cloud objects. Business APIs are custom REST APIs that perform complex business logic and validations on Health Cloud objects. Object level APIs are standard REST or SOAP APIs that performCRUD operations on individual objects. Business APIs ensure data integrity and consistency across Health Cloud objects, while object level APIs may result in data errorsor inconsistencies2.

• Question 24:

  Which objects are leveraged to track patient referrals?

  A. Lead

  B. Care Request

  C. Care Program Enrollee

  D. Cases

  Correct Answer: A

  Explanation: According to the Health Cloud Implementation Guide, Lead is the object that is leveraged to track patient referrals. Lead is a standard object that represents a potential customer or patient who has expressed interest in a product or service. Leads can be converted into person accounts or contacts when they are qualified. Care Request, Care Program Enrollee, and Cases are not objects that are used to track patient referrals.

• Question 25:

  An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox instance areencrypted. Which encryption solution supports the encryption of files in this scenario?

  A. Industry Data Security

  B. Salesforce Data Mask

  C. Classic Encryption

  D. Salesforce Shield

  Correct Answer: D

  Explanation: Salesforce Shield is the encryption solution that supports the encryption of files in this scenario. Salesforce Shield provides platform encryption, which allows the administrator to encrypt files and attachments stored in Salesforce. Platform encryption supports full sandbox instances and complies with data protectionregulations

• Question 26:

  Clinicians want to see an overview of the patient's life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?

  A. Life Goals

  B. Life Events

  C. Household Map

  D. Milestones

  E. Life Map

  Correct Answer: B

  Explanation: According to the Health Cloud Implementation Guide, Life Events are a feature in Health Cloud that allow clinicians to see an overview of the patient's life, such as Starting a New Job, Birth of a Baby, Divorce, etc. Life Events help clinicians understand the patient better and help them with apersonalized care plan. Life Events can be added to the patient's timeline or life map. Life Goals, Household Map, Milestones, and Life Map are not features that show the patient's life events.

• Question 27:

  Which three activities does "The Social Determinants" feature in Health cloud help providers perform? (Choose Three)

  A. Integrate service such as transportation and meal delivery into their patient care plans and programs.

  B. Track determinants and barriers to care across their patient populations

  C. Automatically import credit scores and income information into the patient record in Health cloud

  D. Track the influence of the social network of the patient on the patients' health outcomes

  E. Plan interventions to help address the barriers to care within their patient populations

  Correct Answer: ABE

  Explanation: According to the Salesforce website, The Social Determinants feature in Health Cloud helps providers perform the following activities:

  Integrate services such as transportation and meal delivery into their patient care plans and programs. The Social Determinants feature allows providers to connect patients with community resources that can help them overcome nonclinical

  barriers to care, such as lack of transportation, food insecurity, or social isolation. Track determinants and barriers to care across their patient populations. The Social Determinants feature allows providers to collect and analyze data on

  various social factors that affectpatients' health outcomes, such as income, education, housing, or environment.

  Plan interventions to help address the barriers to care within their patient populations. The Social Determinants feature allows providers to create and manage action plans that target specific social needs of patients and measure their impact

  on health indicators.

• Question 28:

  Which of the following Salesforce and Health Cloud objects can be used to represent Provider and their relationship in a Provider Management data model? (Choose Three)

  A. Contact

  B. Healthcare Practitioner Facility

  C. Lead

  D. Case

  E. Healthcare Provider

  Correct Answer: ABE

  Reference and details below.

  

  According to the Salesforce documentation3, the following Salesforce and Health Cloud objects can be used to represent providers and their relationships in a provider management data model:

  Contact: A contact is a standard object in Salesforce that stores information about an individual person, such as name, phone, email, address, etc. A contact can be used to represent a provider who is a person, such as a physician, nurse, or

  therapist3.

  Healthcare Practitioner Facility: A healthcare practitioner facility is a custom object inHealth Cloud that stores information about the relationship between a provider and a facility where they practice, such as hospital, clinic, or pharmacy. A

  healthcare practitioner facility can be used to track each of the different locations where a provider practices3.

  Healthcare Provider: A healthcare provider is a custom object in Health Cloud that stores information about a provider who is an organization or a group of providers, such as hospital system, clinic network, or physiciangroup3.

• Question 29:

  As part of a post-visit summary, a client wants to send patients information documenting their visit and care plan. A patient advocate will select from templates to create personalized documents to send. Which tool should a developer use to provide the necessary functionality?

  A. Salesforce PDF Generator

  B. OmniStudio Document Generation

  C. Health Cloud Email Manager

  D. Contract Lifecycle Management

  Correct Answer: B

  B is correct because OmniStudio Document Generation is the tool that can provide the necessary functionality to sendpatients information documenting their visit and care plan. OmniStudio Document Generation allows users to generate documents from Microsoft Word or PowerPoint templates that can include data from any Salesforce object or external data source. Users can select from predefined templates or create their own, and personalize the documents with conditional logic, data tokens, and tabulation. Users can also convert the documents to PDF format and send them via email or other channels. References: : OmniStudio Document Generation : Intelligent Document Automation for Healthcare

• Question 30:

  A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking. What are some key considerations and recommended practices for supporting compliance in Salesforce?

  A. Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted ^ networks

  B. Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.

  C. Enable Field Audit Trail, implement encryption for sensitive data, and configure two- factor authentication for all users.

  D. Use the Salesforce Security Health Check to identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.

  Correct Answer: C

  C is correct because enabling Field Audit Trail, implementing encryption for sensitive data, and configuring two-factor authentication for all users are some key considerations and recommended practices for supporting compliance in Salesforce. Field Audit Trail helps to track data changes and retain data history for up to 10 years. Encryption helps to protect data at rest from unauthorized access or theft. Two-factorauthentication helps to strengthen user login security and prevent account compromise. References: : Field Audit Trail : Platform Encryption : Two-FactorAuthentication