Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 121:

  How does an administrator display device information on a patient card?

  A. Create an Asset record and create a care registered device record that look up to the patient.

  B. Create a custom field on the EHR_Patient object with a formula that return the information.

  C. Create a custom field on the EHR_DeviceRequest object with a formula that return the information.

  D. Create a custom field on the EHR_MedicalDevice object with a formula that return the information.

  E. Create a custom field on the FilterCondition__c object with a formula that return the information.

  Correct Answer: A

  Explanation: According to the Salesforce documentation2, to display device information on a patient card,you need to create an asset record and a care registered device record that look up to the patient. An asset record represents the device that is used by the patient, such as a blood pressure monitor, a glucose meter, or a pulse oximeter. A care registered device record represents the relationship between the patient and the device, such as the device name, serial number, status, and start and end dates2.

• Question 122:

  A payer is implementing Health Cloud and wants to leveragepredefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.

  Which prebuilt feature should a consultant recommend the payer leverage?

  A. Integration Procedures

  B. OmniScript Templates

  C. FlexCards

  D. Expression Set Templates

  Correct Answer: D

  Explanation: Expression Set Templates are the prebuilt feature that the payer should leverage to implement predefined rules for its prior authorization request review process. Expression Set Templates are reusable sets of expressions that can be used to evaluate business logic and trigger actions based on the results.

• Question 123:

  A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

  Which group of people should a consultant work with to identify pain points and define project requirements?

  A. (Persona) General physician (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator

  B. (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect

  C. (Persona) Care coordinator (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer

  D. (Persona)Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer

  Correct Answer: B

  Explanation: To identify pain points and define project requirements for setting up a Contact Center leveraging Health Cloud, a consultant should work with the following group of people:

  (Persona) Contact Center agent: This is the end user who interacts with patients through phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to patient information, appointment scheduling,

  billinginquiries, plan updates, and other tasks in Health Cloud. The consultant should work with the Contact Center agent to understand their needs, challenges, and expectations from the system.

  (Stakeholder) Salesforce administrator: This is the person who configures and maintains the Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user profiles, permissions, page layouts, workflows,

  reports, dashboards, and other features in Health Cloud. The consultant should work with the Salesforce administrator to understand the technical requirements, limitations, and best practices for setting up the system. (Stakeholder)

  Integration architect: This is the person who designs and implements the integration between Health Cloud and other external systems, such as EHRs, billing systems, or third-party applications. The integration architect needs to ensure that

  data is exchanged securely and accurately between Health Cloud and other systems. The consultant should work with the integration architect to understand the integration requirements, challenges, and solutions for the system. General

  physician, Marketing Cloud administrator, Care coordinator, Tableau developer or MuleSoft developer are not relevant people for this use case.

• Question 124:

  Which Feature would an administrator setup to help their sales team view all provider related to a specific facility?

  A. Provider Search

  B. Practitioner Relationship

  C. Provider Cards

  D. Provider Relationship

  Correct Answer: B

  Explanation: According to the Salesforce documentation3, Practitioner Relationship is an object in Health Cloud that is used to track the relationship between a provider and another provider or a facility. Practitioner Relationship includes information such as the relationship type, start date, end date, and status. Practitioner Relationship can be used to help sales teams view all providers related to a specific facility3.

• Question 125:

  What is the best practice when transitioning an org from Service Cloud to HC?

  A. Approachdepends on how each customer uses their org. Any other options may be used.

  B. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.

  C. Migrate the entire org in place.

  D. Build out HC capabilities in a new org, then migrateall users and data.

  Correct Answer: A

  Reference and details below.

  

  According to the Health Cloud Implementation Guide, the best practice when transitioning an org fromService Cloud to Health Cloud is to approach it depending on how each customer uses their org. There is no one-size-fits-all solution for migrating from Service Cloud to Health Cloud, as each customer may have different requirements, use cases, and data models. Therefore, any of the other options may be used depending on the customer's needs and preferences.

• Question 126:

  A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this? (Choose Two)

  A. Create a new UtilizationManagementSettings record in Custom Settings.

  B. Create a new Support Process to match the customer's process steps.

  C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).

  D. Customize the Service Request object.

  Correct Answer: BD

  Explanation: The two capabilities that a consultant should customize to implement Utilization Management in Health Cloud and submit and track prior authorizations are creating a new Support Process to match the customer's process steps andcustomizing the Service Request object. A Support Process defines the picklist values available for the Status field on a Service Request record, which represents a prior authorization request. The consultant can create a new Support Process to match the customer's process steps, such as Submitted, Approved, Denied, or Pending. The Service Request object stores information about the prior authorization request, such as the patient, the provider, the service type, and the outcome. The consultant can customize this object by adding or removing fields, creating validation rules, or defining page layouts.

• Question 127:

  How can Code Sets be managed in Health Cloud?

  A. Health Cloud provides a Code Sets data model that is pre-populated with industry standard procedures and diagnostic code sets.

  B. Health Cloud does not provide a Code Sets data model

  C. Health Cloud provides a Code Sets data model that must be populated from an external source.

  D. Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the latest code sets are always available.

  Correct Answer: C

  Reference and details below.

  

• Question 128:

  The Salesforceadministrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplishthis requirement?

  A. Program Enrollee Settings

  B. Care Program Settings

  C. Health Cloud Settings

  D. Care Request Settings

  Correct Answer: A

  Reference and details below.

  

  According to the Health Cloud Implementation Guide, Program Enrollee Settings is the place within Health Cloud Settings where a Health Cloud administrator can make changes to accomplish the requirement of enabling the members to enroll in and out of Care Program multiple times. Program Enrollee Settings allow the administrator to configure how members can be enrolled in or removed from care programs, such as allowing multiple enrollments, setting enrollment statuses, and defining enrollment criteria. Care Program Settings, Health Cloud Settings, and Care Request Settings are not places where the administrator can make changes to enable multiple enrollments.

• Question 129:

  Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?

  A. Encrypt all PHI/PII data

  B. Encrypt all data

  C. Use ClassEncryption to encrypt field identified as PHI

  D. Use a Deterministic Encryption Policy on Account FirstName and LastName fields.

  E. Use a Probabilistic Encryption Policy on Account FirstName and LastName fields.

  Correct Answer: D

  Explanation: Deterministic encryption is a type ofencryption policy that allows you to encrypt fields that are used as search criteria, such as FirstName and LastName fields on the Account object. Deterministic encryption ensures that identical plaintext values always result in identical ciphertext values, which enables searching and filtering on encrypted fields. This is suitable for PHI data that needs to be encrypted at rest but also searchable by users.

• Question 130:

  Where can aSalesforce administrator configuring different levels of access to patients' care plans, configure team members different levels of access to cases to ensure sensitive data is not shared with the wrong groups?

  A. Permission Set Groups

  B. Profiles

  C. Contact Roles on case

  D. Permission Sets

  E. Case Team Roles

  Correct Answer: E

  Reference and details below.