Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 131:

  A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?

  A. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.

  B. Create a custom FHIR Adapter to make calls to Health Cloud.

  C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.

  D. Create an Apex class and leverage Intelligent Appointment Management.

  Correct Answer: C

  Explanation: To implement a robust appointment management system for a provider that uses an external system, a consultant should use a package created by ISV (Independent Software Vendor) for Health Cloud. This would allow the provider to leverageexisting solutions that are integrated with Health Cloud and offer features such as scheduling, reminders, cancellations, rescheduling, and confirmations. Using an EHR routing system, creating a custom FHIR Adapter, or creating an Apex class are not viable options for this requirement3.

• Question 132:

  A clinic is looking to manage its associated physicians within Health Cloud.

  Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?

  A. Person Account

  B. Contact

  C. Healthcare Provider

  D. Healthcare Practitioner

  Correct Answer: BD

  Explanation: The two objects that support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org are Contact and Healthcare Practitioner. Contact is used to store the personalinformation of the doctor, such as name, phone, and email. Healthcare Practitioner is used to store the professional information of the doctor, such as specialty, license, and credentials.

• Question 133:

  Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization managementcapabilities? (Choose Two)

  A. Install the heath cloud unmanaged package extension

  B. Install the health cloud managed package

  C. Install the health cloud care request extensions managed package.

  D. Assign the health cloud social determinants permission set

  E. Assign the health cloud foundation permission set

  Correct Answer: BC

  According to the Salesforce documentation3, to leverage the health cloud utilization management capabilities, you need to install the health cloud managed package and the health cloud care request extensions managed package. The health

  cloud managedpackage contains the core objects, fields, tabs, apps, components, and more that are required for health cloud functionality. The health cloud care request extensions managed package contains additional objects, fields, tabs,

  apps, components, and more that are specific to utilization management3.

  Reference and details below.

  

• Question 134:

  Which underlying object helps with sales compliance with sales agreements?

  A. Opportunities

  B. Contacts

  C. Orders

  D. Forecasts

  Correct Answer: C

  According to the Health Cloud Data Model Developer Guide, Orders is the underlying object that helps with sales compliance with sales agreements. Orders isa standard object that represents a confirmed request to purchase one or more

  products. Orders can be used to track the fulfillment and invoicing of products that are sold to customers. Orders can also be linked to contracts or agreements to ensure compliance with the terms and conditions of the sales. Opportunities,

  Contacts, and Forecasts are not objects that help with sales compliance with sales agreements.

  Reference and details below.

  

• Question 135:

  Which three are the main consideration when transforming the individual ..........? (Choose Three)

  A. Transforming the individual data model to person accounts in production org...

  B. Patient to Case Object relationship

  C. Account to Case objectrelationship

  D. OWD sharing

  E. Integration between Salesforce and 3rd party system

  Correct Answer: ADE

  The main considerations when transforming the individual data model to person accounts are:

  Transforming the individual data model to person accounts in production orgs is irreversible.

  Organization-wide default sharing settings for accounts and contacts. Integration between Salesforce and third-party systems.

• Question 136:

  A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts. However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org. Whatshould a consultant recommend to the Salesforce administrator to expedite implementation?

  A. Install the Health Cloud Claims unmanaged package.

  B. Build custom page layouts and record types to support the requirement.

  C. Install the Health Cloud Care Request Extensions package.

  D. Install an AppExchange prior authorization package.

  Correct Answer: C

  Explanation: The HealthCloud Care Request Extensions package provides out-of-the-box record types and page layouts for prior authorizations, as well as other features for managing care requests1.

• Question 137:

  Bloomington Caregivers has configured theProvider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality.

  Which two permission sets should an administrator ensure are assigned so the users can access Provider NetworkManagement? (Choose Two)

  A. Health Cloud Standard permission set

  B. Provider Network Management permission set

  C. Health Cloud Utilization Management permission set

  D. Health Cloud Foundation permission set

  Correct Answer: AB

  Explanation: The two permission sets that an administrator should ensure are assigned so the users can access Provider Network Management are Health Cloud Standard permission set and Provider Network Management permission set. Health Cloud Standard permission set grants users access to Health Cloud features, such as Care Team, Care Plan, Timeline, etc. Provider Network Management permission set grants users access to Provider Network Management features, such as Provider Search, Provider Relationship Card, etc.

• Question 138:

  Which two fields are required when creating a new care plan task? (Choose Two)

  A. owner

  B. problem

  C. Status

  D. Goal

  E. Due Date

  Correct Answer: AC

  Explanation: Owner (A) and Status ?are two fields that are required when creating a new care plan task. Problem (B), Goal (D), and Due Date (E) are optional fields when creating a new care plan task.

• Question 139:

  A call center agent at Bloomington Caregivers wants the ability to look up providers by appointment on behalf of their patients.

  Which two capabilities should a consultant recommend to enable this requirement? (Choose Two)

  A. Experience Cloud for Health Cloud

  B. Provider Search

  C. Intelligent Appointment Management

  D. Integrated Care Management

  Correct Answer: BC

  Explanation: To enable call center agents at Bloomington Caregivers to look up providers by appointment on behalf of their patients, a consultant should recommend thefollowing capabilities in Health Cloud: Provider Search: This is a feature that allows call center agents to search for providers based on various criteria, such as location, specialty, availability, network status, ratings, languages spoken, etc. Provider Search helps call center agents find the best match for their patients' needs4. Intelligent Appointment Management: This is a feature that allows call center agents to schedule appointments with providers based on their availability and preferences. Intelligent Appointment Management helps call center agents optimize appointment booking by considering factors such as travel time, urgency level, patient history, provider capacity, etc5. Experience Cloud for Health Cloud or Integrated Care Management are not capabilities that can fulfill this requirement.

• Question 140:

  In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org? (Choose Two)

  A. Use Salesforce Data Masking when moving data to a Sandbox.

  B. Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes

  C. Export Data to a spreadsheet to remove PHI before importing it into a Sandbox

  D. Ensure Sandboxes have

  E. Platform Shield enabled.

  Correct Answer: AB

  Explanation: According to the Health Cloud Data Model Developer Guide, two ways that a data architect can ensure PHI/PII data visibility is minimized during the migration of patient data from an existing Service Cloud org to a new Health

  Cloud org are:

  Use Salesforce Data Masking when moving data to a sandbox. Data Masking is a tool that helps you protect sensitive data in sandboxes by maskingit with anonymized values.

  Use Data Templates to exclude PHI/PII data from being added to partial copy sandboxes. Data Templates are files that specify which objects and fields to include or exclude when creating a partial copy sandbox. Exporting data to

  aspreadsheet to remove PHI before importing it into a sandbox is not a recommended way, as it can introduce errors and security risks. Ensuring sandboxes have Platform Shield enabled is not a valid way, as Platform Shield is not a feature

  of sandboxes. Platform Shield is a product that allows encryption of data at rest in production orgs.