Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 111:

  Bloomington Caregivers needs to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare. Which Health Cloud feature should a consultant leverage to meet this requirement?

  A. Care Team

  B. Actionable Relationship Center

  C. Enhanced Timeline

  D. Patient Card

  Correct Answer: B

  Actionable Relationship Center can help Bloomington Caregivers to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations inhealthcare. Actionable Relationship Center displays a graphical representation of the relationships between the record and other records in Health Cloud, such as Account, Contact, Care Team Member, Referral, and Care Plan. Users can also perform actions onthe related records, such as creating tasks, sending messages, or updating fields.

• Question 112:

  Care Requests seek authorization from a health plan for drugs, services, and admissions. They can also contain request for review, appeals, complaints and grievances. Which Care Request review ensure that a member isgetting the right care in timely and cost-effective way?

  A. Disposition Review

  B. Concurrent Review

  C. Care Review

  D. Preauthorization Review

  E. Retrospective Review

  Correct Answer: B

  Explanation: Concurrent review is a type of care request review that ensures that a member is getting the right care in a timely and cost-effective way. It involves reviewing the medical necessity and appropriateness ofan ongoing service or admission3. Disposition review, care review, preauthorization review, and retrospective review are not thecorrect terms for this type of review.

• Question 113:

  Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should thesalesforce Administrator complete to setup a patient visit Process? (Choose Two)

  A. Create a Task and add task to an action plan template.

  B. Create flow for the business process.

  C. Create a task and add the task to visit creation.

  D. Create an action plan template add flow and published the template.

  Correct Answer: BD

  Reference and details below.

  

• Question 114:

  Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement?

  A. Provider Relationship Card

  B. Provider Network Management

  C. Facility Relationship Center

  D. HCProvider360 FlexCard

  Correct Answer: A

  Explanation: To show end users highlighted information about providers that work at specific facilities, a consultant should implement the Provider Relationship Card feature. This feature allows end users to view information such as provider name, contact details, specialty, role, facility name, and relationship status on a card-like interface on the Facility record page. Provider Network Management, Facility Relationship Center, or HCProvider360 FlexCard are not features that can fulfill this requirement.

• Question 115:

  What is Health Cloud? (Choose Two)

  A. Health Cloud isan engagement layer.

  B. An AppExchange core package and third party service.

  C. Health Cloud is part managed package and part core services.

  D. Core services exposed by permission license.

  E. Health Cloud is a new type of Electronic Health Record.

  Correct Answer: AC

  Explanation: According to the Salesforce documentation, Health Cloud is a health IT solution that helps healthcare organizations deliver personalized and collaborative care across every touchpoint. Some of the characteristics of Health Cloud

  are:

  Health Cloud isan engagement layer that connects patients, providers, payers, and partners on a single platform. It enables seamless communication and collaboration across the healthcare ecosystem.

  Health Cloud is part managed package and part core services. The managedpackage contains custom objects, fields, tabs, apps, components, and more that are specific to healthcare use cases. The core services include standard

  Salesforce features and functionality that are available across all Salesforce products.

• Question 116:

  Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management.

  What should a consultant do in this case?

  A. Install the add-on package that delivers Health Cloud Reports for Utilization Management and Health Cloud (or Patient Referral Management.

  B. Upload a Provider Referral Dashboard Template and enable the action bar so that users can generate a Patient referralManagement report.

  C. Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.

  D. Add extra picklist values to Account record type and add fields on the page layout for patient referral data for CRM Analytics to generate a Patient Referral Management report.

  Correct Answer: C

  According to the Salesforce documentation1, the Health Cloud Reports for Patient Referral Management is an unmanaged extension package that provides a prebuilt dashboard with reports on important aspects of referral management, such

  as referral status, referral source, referral age, and referral efficiency. The package also includes custom fields, custom objects, and custom report types to support the dashboard. To use this package, a consultant should install it in their org

  and assign the appropriate permissions to the users who need to access the dashboard. The package is compatible with Health Cloud and CRM Analytics.

  References:

  1: Provide Referral Management Reports | Health Cloud Administration | Salesforce Developers

• Question 117:

  A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.

  Which solution should a consultant recommend?

  A. Salesforce Feedback Management

  B. Health Cloud Forms

  C. Discovery Framework

  D. Salesforce Surveys

  Correct Answer: D

  Explanation: Salesforce Surveys is the best solution for moving existing PROMs surveys to Health Cloud. It allows for question banks and version control for this standardized survey.

• Question 118:

  Which permission set is needed to grant users read access to health insurance records and also create, read and update access to Utilization Management records?

  A. HC Utilization Management Permission Set

  B. HC Foundation permission set

  C. HC Permission set license

  D. The Health Cloud Member Services Permission Set

  Correct Answer: A

  Reference and details below.

  

  According to the Salesforce documentation, to grant users read access to health insurance records and also create, read and update access to utilization management records, you need to assign them the HC Utilization Management permission set.This permission set grants users access to various objects, fields, tabs, apps, and components related to utilization management in Health Cloud.

• Question 119:

  While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose Three)

  A. Custom label

  B. HER data

  C. Patient Card

  D. Timeline

  E. Life Events

  Correct Answer: ACD

  Explanation: Custom label (A), Patient Card ? and Timeline (D) are components that are customizable within Health Cloud. EHR data (B) is not a component, but a type of data that canbe integrated with Health Cloud. Life Events (E) is not a customizable component, but a standard object in Health Cloud.

• Question 120:

  Which industry data standard should a with Health Cloud?

  A. Personal Health Record (PHR)

  B. Clinical Data Acquisition

  C. HL7 v1 Messaging

  D. FHIRR4

  Correct Answer: D

  Explanation: FHIRR4 is the industry data standard that a consultant shoulduse with Health Cloud. FHIRR4 stands for Fast Healthcare Interoperability Resources Release 4, and it is a standard for exchanging healthcare information electronically. FHIRR4 enables interoperability between different systems and applications, and supports a variety of use cases, such as clinical, administrative, and financial.