Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 151:

  While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box? (Choose Three)

  A. Barcode Scanning

  B. Record Type Association

  C. eFax Connection

  D. Automated Document Checklist Item Creation

  E. Document Rotation

  Correct Answer: ABD

  A is correct because barcode scanning is a capability that can be leveraged with Health Cloud out-of-the-box using Intelligent Document Automation (IDA). IDA can scan and extract data from barcodes on documents, such as patient wristbands, lab reports, or medication labels. B is correct because record typeassociation is a capability that can be leveraged with Health Cloud out-of-the-box using IDA. IDA can associate a document with a specific record type based on the document type, such as consent form, referral letter, or discharge summary. C is incorrectbecause eFax connection is not a capability that can be leveraged with Health Cloud out-of-the-box using IDA. IDA does not support receiving or sending documents via eFax. However, it is possible to integrate IDA with third-party eFax services using customcode or connectors. D is correct because automated document checklist item creation is a capability that can be leveraged with Health Cloud out-of-the-box using IDA. IDA can create document checklist items for documents that are received and processed, and update their status based on the document processing stage. References: : Intelligent Document Automation : Intelligent Document Automation for Healthcare

• Question 152:

  Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?

  A. Shield

  B. Tableau CRM

  C. Health Cloud

  D. Service Cloud

  Correct Answer: A

  Explanation: Shield is a Salesforce product that allows encryption of protected health information (PHI) data at rest to enhance Health Cloud2. Shield Platform Encryption encrypts sensitive data at rest without compromising critical platform functionality. It helps you address privacypolicies, regulatory requirements, and contractual obligations for data protection2.

• Question 153:

  Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.

  Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)? (Choose Three)

  A. Obtaining verified parental consent before collecting and storing any personal information of children

  B. Disclosing the organization's privacy policy to parents and obtaining their consent

  C. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase

  D. Implementing appropriate security measures to safeguard children's personal information

  E. Ensuring information collected about children is protected with at rest and in-transit encryption

  Correct Answer: ABD

  A is correct because obtaining verified parental consent before collecting and storing any personal information of children is one of the mainrequirements of COPPA. The consent must be obtained in a way that ensures that the person

  providing consent is the child's parent or legal guardian, such as using a credit card, digital signature, or video conference.

  B is correct because disclosing the organization's privacy policy to parents and obtaining their consent is another requirement of COPPA. The privacy policy must explain what information the organization collects from children, how it uses

  and discloses it, and what rights parents have to review or delete their children's information.

  C is incorrect because ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase is not a consideration for the company, but for the partner. The company is ultimately

  responsible for complying with COPPA, regardless of who builds their system. D is correct because implementing appropriate security measures to safeguard children's personal information is another requirement of COPPA. The organization

  must establish and maintain reasonable procedures to protect the confidentiality, security, and integrity of personal information collected from children.

  References: : Children's Online Privacy Protection Act (COPPA) : Children's Online Privacy Protection Rule ("COPPA")

• Question 154:

  A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)? (Choose Three)

  A. Set Person Accounts to Private.

  B. Set Contact to Controlled by Parent.

  C. Set related clinical objects to Controlled by Parent or Private.

  D. Set Health Details to Controlled by Parent or Private

  E. Set Account and Contract to Private.

  Correct Answer: BCE

  A isincorrect because setting Person Accounts to Private is not a valid organization-wide default setting. Person Accounts inherit their sharing settings from Accounts and Contacts. B is correct because setting Contact to Controlled by Parent ensures that theoriginal business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Contact records. This setting means that the access level for Contact records depends on the access level for their parent Account records. C is correct because setting related clinical objects to Controlled by Parent or Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in clinical objects, such as Allergy, Diagnosis, Medication Order, and Procedure Order. These objects are related to either Account or Contact objects, and their sharing settings should match or be more restrictive than their parent objects. D is incorrect because setting Health Details to Controlled by Parent or Private is not a valid organization-wide default setting. Health Details is a custom object that stores health information for patients and members. It is related to the Person Account object, and its sharing settings are controlled by its parent object. E is correct because setting Account and Contract to Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Accountand Contract records. This setting means that users can only access the records that they own or are explicitly shared with them. References: : Protect Privacy in Health Cloud : Organization-Wide Default Access Settings

• Question 155:

  A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?

  A. Flow Session Setting -> CallCenterFlow

  B. Feature Flag Setting -> CTIDriverSetting

  C. Job Flow Setting -> ConsoleDisplayValue

  D. Health Cloud Setting -> HcFeatureDriver

  Correct Answer: B

  Explanation: According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console. To ensure that the phonenumbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.

• Question 156:

  A customer wants to view a patient's health conditions and clinical encounters as a sequence patient's Person Account page.

  What should a consultant do to achieve this using the Enhanced Timeline functionality?

  A. Clone the HCTimeline FlexCard for customization.

  B. Add a recordto the HealthCloudTimelineConfig custom setting.

  C. Create a new Timeline View Configuration record.

  D. Create a new Timeline record within Setup.

  Correct Answer: C

  Explanation: To use the Enhanced Timeline functionality, a consultant needs to create a new Timeline View Configuration record and specify the object, fields, and filters for the timeline view. This allows the customer to view a patient's health conditions and clinical encounters as a sequence on the patient's Person Account page. Cloning the HCTimeline FlexCard, adding a record to the HealthCloudTimelineConfig custom setting, or creating a new Timeline record within Setup are not required for this functionality1.

• Question 157:

  Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer system.

  Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for services? (Choose Three)

  A. Admission, Discharge, and Transfer (ADT)

  B. Prior Authorization

  C. Care Services

  D. Benefit Verification

  E. Referral Request

  Correct Answer: BCE

  Explanation: To help the payer organization electronically receive requests for services from Bloomington Caregivers, a consultant should recommend the following business level APIs:

  Prior Authorization API: This API allows Bloomington Caregivers to create requests for prior authorization for services that require approval from the payer organization. The API also allowsBloomington Caregivers to update or cancel existing

  requests or query the status of requests9. Care Services API: This API allows Bloomington Caregivers to create requests for care services that are covered by the payer organization's benefit plans. The API also allowsBloomington

  Caregivers to update or cancel existing requests or query the status of requests10.

  Referral Request API: This API allows Bloomington Caregivers to create requests for referrals to other providers that are part of the payer organization's network. The API also allows Bloomington Caregivers to update or cancel existing

  requests or query the status of requests11. Admission, Discharge, and Transfer (ADT) API or Benefit Verification API are not business level APIs that can fulfill this requirement.

• Question 158:

  An insurance organization wants to be able to track specialties and sub-specialties related to practitioner to use in provider search. Which would they store these relationships? (Choose Three)

  A. Care provider facility specialty

  B. Healthcare provider specialty

  C. Care Taxonomy

  D. Healthcare provider Taxonomy

  E. Care specialty

  Correct Answer: ADE

  Reference and details below.

  

• Question 159:

  Which 3 of the components are customizable in HC? (Choose Three)

  A. Timeline

  B. EHR Data

  C. Life Events

  D. Patient Card

  E. Custom Label

  Correct Answer: ACD

  Explanation: Timeline (A), Life Events ? and Patient Card (D) are components that are customizable in HC. EHR Data (B) is not a component, but a type of data that can be integrated with HC. Custom Label (E) is not a component, but a metadata type that can be used to create labels for components.

• Question 160:

  Three steps required to configure HC? (Choose Three)

  A. Install HC unmanaged Package

  B. Install HC managed package

  C. Verify that chatter is enabled

  D. Configure the console view

  E. Enable the options for contact to related with multiple accounts

  Correct Answer: BCD

  Explanation: Install HC managed package (B), verify that chatter is enabled ? and configure the console view (D) are three steps required to configure HC. Install HC unmanaged Package (A) is not a valid step, as there is no unmanaged package for HC. Enable the options for contact to related with multiple accounts (E) is not a required step, as it is only needed if using Contacts instead of Person Accounts.