Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 71:

  A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management.

  In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements? (Choose Two)

  A. Schedule a telehealth appointment.

  B. Reschedule part of the appointment chain.

  C. Book multi-step appointments.

  D. Optimize appointment chain with Einstein.

  Correct Answer: BC

  Explanation: AdvancedTherapy Management assists the healthcare organization with its complex scheduling requirements by allowing them to reschedule part of the appointment chain and book multi-step appointments. Rescheduling part of the appointment chain enables the organization to adjust the dates and times of individual appointments within a chain without affecting the rest of the chain. Booking multi-step appointments enables the organization to create a series of related appointments that follow a predefined sequence and duration.

• Question 72:

  A Health Cloud administrator working on a Care Coordination project needs to change the role name `Care Coordinator' to `Care Consultant' to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role `Care Consultant'? (Choose Three)

  A. Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.

  B. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.

  C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.

  D. Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.

  E. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

  Correct Answer: BCE

  According to the Health Cloud Implementation Guide, the three steps that an administrator should take to ensure all tasks identify the role `Care Consultant' are: Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to patients. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to care coordinators. Update the corresponding roles in theAssigned To picklist for the Care Plan Template Task object. This step allows the administrator to update the values in the picklist field that determines who is responsible for completing a task in a care plan template. Creating an ETL script to update the previously assigned To picklist values of Tasks created in the past is not a recommended step, as it can introduce errors and data loss. Updating the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators is not a relevant step for changing the role name.

• Question 73:

  Bloomington Caregivers has created and tested its first care plan template in a sandbox, Which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.

  Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template? (Choose Two)

  A. Conduct end-user training O he use of the care plan template.

  B. Confirm User access to Care plan objects.

  C. Activatethe new care plan template.

  D. Activate the problems; goals, and tasks associated with the template.

  Correct Answer: BC

  After deploying a care plan template from a sandbox to a final environment using Data Loader, the consultant should recommend thefollowing two steps to enable users to successfully leverage the new template:

  Confirm User access to Care planobjects: The consultant should ensure that the users have the appropriate permissions and sharing settings to access the care plan objects, such as Care Plan Template, Care Plan Template Problem, Care

  Plan Template Goal, and Care Plan Template Task1. The users should also have access to the parent records of the care plan objects, such as Account or Contact2.

  Activate the new care plan template: The consultant should activate the new care plan template by changing its status from Draft to Active3. This will make the template available for users to apply to their patients. The consultant does not

  need to activate the problems, goals, and tasks associated with the template separately, as they are automatically activated when the template is activated3.

  References:

  1: Permissions Required for Care Plans - Salesforce 2: Give Caseworkers Access to Goal Assignments and Benefit Assignments Related to Care Plans - Salesforce 3: Create a Care Plan Template - Salesforce

• Question 74:

  Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a Care Program? (Choose Two)

  A. Copy-protected PDF files

  B. Opt out consent documents

  C. Authorization consent forms

  D. Files that are smaller than 2 ?Simple Application 5MB

  E. Password protected files

  Correct Answer: CD

  Explanation: According to the Salesforce documentation1, consent documents are files that capture the enrollee's consent to participate in a care program. Consent documents can be uploaded as PDF, DOC, DOCX, or JPG files in secure folders of Health Cloud for a care program. The file size limit for consent documents is 2 MB1. Therefore, options Cand D are correct. Option A is incorrect, because copy-protected PDF files cannot be uploaded as consent documents. Option B is incorrect, because opt out consent documents are not used to enroll in a care program, but to withdraw from it. Option E is incorrect, because password protected files cannot be uploaded as consent documents.

• Question 75:

  Which three of the following Health Cloud objects are part of the standard Care Management data Model? (Choose Three)

  A. CareSpeciality

  B. CarePlan Template Task

  C. TimelineViewConfiguration

  D. CareProgramGoal

  E. CarePlanGoal

  Correct Answer: BCE

  Explanation: According to the Health Cloud Data Model Developer Guide, CarePlan Template Task, TimelineViewConfiguration, and CarePlanGoal are three Health Cloud objects thatare part of the standard Care Management data model. CarePlan Template Task is a custom object that represents a task that is part of a care plan template. TimelineViewConfiguration is a custom object that defines how to display timeline events for a careplan. CarePlanGoal is a custom object that represents a goal that is part of a care plan. CareSpeciality and CareProgramGoal are not Health Cloud objects that are part of the standard Care Management data model.

• Question 76:

  Which format is acceptable for intelligent document automation upload?

  A. .PNG

  B. .CSV

  C. .DOC

  D. .MP4

  Correct Answer: A

  Explanation: Intelligent document automation supports the following file formats for upload: .jpg, .jpeg, .png, .pdf, and .tif2. Therefore, .png is the only acceptable format among the options.

• Question 77:

  A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?

  A. Contact-Contact Relationship

  B. Affiliation Relationship

  C. Healthcare Practitioner Facility

  D. Patient Provider Relationship

  Correct Answer: D

  D is correct because Patient Provider Relationship is the standard object in Health Cloud that is used to track patient relationships to healthcare practitioners, such as cardiologist, primary care physician, and oncologist. Patient Provider Relationship represents the association between a patient and a healthcare practitioner who provides care for the patient. This object can store information such as the practitioner's specialty, role, contact details, and relationship status. References: : Patient Provider Relationship : Healthcare Practitioner Data Model

• Question 78:

  A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process

  Which solution is appropriate to meet this use case?

  A. Service Preauth and Preauth Detail

  B. Care Request and Care Request Item

  C. Plan Benefit and Plan Benefit Item

  D. Care Preauth and Care Preauth Item

  Correct Answer: B

  B is correct because Care Request and Care Request Item arethe standard objects in Health Cloud that are used to set up prior authorizations. Care Request represents a request for authorization of a service or procedure, and Care Request Item represents a specific service or procedure within the request. These objects can be integrated with an external system that manages the end-to-end prior authorization process, and display the preauthorization outcomes from that system. References: : Care Request : Care Request Item : Prior Authorization in Health Cloud

• Question 79:

  A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?

  A. The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.

  B. If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.

  C. The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.

  D. The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.

  Correct Answer: C

  Explanation: According to the Salesforce documentation1, the Health Cloud Provider data model is an optional data model that can be used to represent providers and their relationships in Health Cloud. It is not required for all Service Cloud to Health Cloud migrations, and it can coexist with the existing data model. The Custom Provider Search Lightning component is a custom component that can be used to search for providers using any data model, including the HealthCloud Provider data model or a custom provider data model. The Health Cloud Provider Search component is a standard component that can be used to search for providers using the Health Cloud Provider data model only. It can be extended or customized, but not replaced by a custom component1.

• Question 80:

  An administrator is configuring security for a patient list.

  Which three considerations should the administrator take into account to ensure proper access to the list? (Choose Three)

  A. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.

  B. Users with profile or permission sets that restrict access to an object cannot create a list using that object.

  C. Administrators can restrict access using HCPatientLisrSecurity custom setting

  D. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list

  E. Administrators can create restriction rulesto offset a private organization-wide default setting

  Correct Answer: ABD

  A is correct because administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list. The Patient List object has an organization-wide default sharing setting that determines the baseline access level for all users in the org. Administrators can also use sharing rules, manual sharing, or Apex managed sharing to grant additional access to specific users or groups. B is correct because users with profile or permission sets that restrict access to an object cannot create a list using that object. Users need to have at least read access to the objects and fields that they want to use as filters or display columns in their lists. Administrators can check and modify the user's object and field permissions from their profile or permission set. C is incorrect because administrators cannot restrict access using HCPatientListSecurity custom setting. This custom setting is used to control the visibility of patient or member lists in the Patient List tab, not the access to the lists. Administrators can use this custom setting to specify which lists are visible to which profiles or permission sets, or hide all lists from a profile or permission set. Dis correct because when a user's field-level security restricts access to a field used as a display column, the column does not appear in the list. This is because the field-level security settings override the list settings and prevent the user from viewing the field value. Administrators can check and modify the user's field-level security settings from their profile or permission set. References: : Manage Your Patient orMember Lists : Control Access to Patient or Member Lists