Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 81:

  A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics. Which Health Cloud tool should a consultant leverage to drive performance and scalability?

  A. Flow for Industries

  B. PipelineAnalytics

  C. Business Rules Engine

  D. Data Processing Engine

  Correct Answer: D

  Explanation: To drive performance and scalability for Provider Search, a consultant should leverage the Data Processing Engine tool in Health Cloud. This tool allows pharma companies to map and transform the source data from the Provider Data Model into a searchable object called Care Provider Searchable Field. The Data Processing Engine also syncs the data with the Care Provider Searchable Field object once a day or manually as needed12. This process reduces the search time and improves the accuracy of the results. Flow for Industries, Pipeline Analytics, or Business Rules Engine are not tools that can fulfill this requirement.

• Question 82:

  A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.

  Which Health Cloud capability should a consultant implement?

  A. Advanced Patient Card

  B. Patient Path

  C. Enhanced Highlights Panel

  D. Enhanced Timeline

  Correct Answer: A

  The Advanced Patient Card is a Health Cloud capability that allows users to view and navigate to critical information on a patient's profile, such as insurance, clinical, and primary care physician information1. The Advanced Patient Card is a

  customizable component that can be added to the Health Cloud console or the Contact Center app2. It can also display data from external sources, such as EHR systems or medical devices3.

  References:

  1: Use the Advanced Patient Card - Salesforce 2: Configure the Person Account Page Layout for Contact Center - Salesforce 3: Display Data from External Sources in the Advanced Patient Card - Salesforce

• Question 83:

  Bloomington Caregivers would like toshare patient medication information with an external pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two integration patterns should a consultant recommend? (Choose Two)

  A. Industries ETL

  B. Platform Event

  C. OmniStudio Integration Procedure

  D. Apex HTTP Callout

  Correct Answer: BD

  Explanation: The two integration patterns that a consultant should recommend to share patient medication information with an external pharmacy are Platform Event and Apex HTTP Callout. Platform Event allows Bloomington Caregivers to publish events when medication records are updated in Health Cloud, and the external pharmacy can subscribe to those events and receivenotifications in near real time. Apex HTTP Callout allows the external pharmacy to send an HTTP request to Health Cloud with the medication interaction information, and Health Cloud can process the response and display it to the users.

• Question 84:

  A new user story requires an OmniScript to update an existing fieldon a custom SObject. Which two components should a consultant use to satisfy the requirement? (Choose Two)

  A. SOQL Query

  B. API Actions

  C. Integration Procedures

  D. DataRaptors

  Correct Answer: CD

  C is correct because Integration Procedures are components that can be used toupdate an existing field on a custom SObject. Integration Procedures are reusable processes that can perform various actions on data, such as reading, writing,

  transforming, or validating. Integration Procedures can be invoked from an OmniScript or a DataRaptor, and can accept input parameters and return output values.

  D is correct because DataRaptors are components that can be used to update an existing field on a custom SObject. DataRaptors are data transformation tools that can extract, load, or transform data from any Salesforce object or external

  data source. DataRaptors can be invoked from an OmniScript or an Integration Procedure, and can accept input parameters and return output values.

  References: : Integration Procedure : DataRaptor

• Question 85:

  A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.

  Which feature should a consultant configure to accomplish this task?

  A. Intervention Templates

  B. Action Plan Templates

  C. Care Plan Task Templates

  D. Industry Template Library

  Correct Answer: B

  Explanation: The feature that the consultant should configureto leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management is Action Plan Templates. Action Plan Templates are reusable sets of tasks that can be assigned to patients or members based on their careneeds. Action Plan Templates can include dependent tasks that are triggered by the completion of other tasks.

• Question 86:

  Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).

  What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy? (Choose Three)

  A. Ensuring that sensitive data is encrypted both in transit and at rest

  B. Configuring data retention policies to ensure that records are retained for the appropriate length of time

  C. Using third-party data backup solutions to store backups of sensitive data off-site

  D. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts

  E. Providing access to third-party auditors to regularly review Shield implementation settings

  Correct Answer: ABD

  Explanation: The three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy are ensuring that sensitive data is encrypted both in transit and at rest, configuring data retention policies to ensure that records are retained for the appropriate length of time, and implementing audit trails and regularly reviewing them to detect unauthorized access attempts. Salesforce Shield provides these features as part of its platform encryption, event monitoring, and field audit trail capabilities.

• Question 87:

  When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?

  A. Sourcesytem identifier

  B. Contacts

  C. Account

  D. Identifier

  Correct Answer: A

  Explanation: SourceSystemIdentifier is a custom object in Health Cloud that stores the business identifier for patient records from external systems like EHRs3. Option B is incorrect, because Contact is a standard object in Salesforce that stores the personal information of patients or members. Option C is incorrect, because Account is a standard object in Salesforce that stores the organizational information of providers or payers. Option D is incorrect, because Identifier is a field on the EhrPatient object in Health Cloud that stores the unique identifier for patient records within Health Cloud3.

• Question 88:

  In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically? (Choose Two)

  A. Setup a scheduled Apex batch job.

  B. Use the CMSrecalculation API

  C. Use a third party API to recalculate CMS risk score

  D. Setup a Apex batch job and run the job manually

  E. Create a Healthcare Provider enrollment flow.

  Correct Answer: AD

  Reference and details below.

  

  According to the Health Cloud Data Model Developer Guide, two ways that an administrator can ensure that Patient Risk scores are recalculated periodically are:

  Set up a scheduled Apex batch job. This method allows the administrator to create an Apex class that implements Database.Batchable interface and Schedulable interface, and schedule it to run at specified intervals using Apex Scheduler.

  Set up an Apex batch job and run it manually. This method allows the administrator to create an Apex class that implements Database.Batchable interface, and execute it manually using anonymous Apex code or developer console. Using

  CMS recalculation API is not a valid way, as CMS recalculation API is not a feature of Health Cloud. Using a third party API to recalculate CMS risk score is not a recommended way, as it can introduce security and integration risks. Creating

  aHealthcare Provider enrollment flow is not a relevant way, as it has nothing to do with patient riskscores.

• Question 89:

  A MedTech company needs to manage its run rate business to ensure contract compliance for its customers. Which two features of Health Cloud should a consultant recommend the company use? (Choose Two)

  A. Remote Device Monitoring

  B. MedTech Accelerator

  C. Advanced Account Forecasting

  D. Sales Agreements

  Correct Answer: AD

  A is correct because Remote Device Monitoring can help the MedTech company tomanage its run rate business by enabling them to monitor the performance and usage of their devices remotely, and alert them of any issues or anomalies

  that may affect contract compliance.

  B is incorrect because MedTech Accelerator is not a feature of Health Cloud, but a program that provides funding and mentorship for early-stage medical device and health technology companies.

  C is incorrect because Advanced Account Forecasting is not a feature of Health Cloud, but a feature of Sales Cloud that helps salesteams to predict their revenue and quota attainment.

  D is correct because Sales Agreements can help the MedTech company to manage its run rate business by allowing them to create contracts that commit the customer to buy products in a specific quantity orfor a specific amount over time,

  and track the fulfillment and invoicing of those contracts. References: : Remote Device Monitoring : Sales Agreements

• Question 90:

  In which two ways can Life Science organizations capture consent from enrollees of Care Program? (Choose Two)

  A. By engaging in a web chat with an agent who presents consent forms in chat window.

  B. By sending an email that then create a case using email-to-case.

  C. By talking to an agent via phone who then enrolls the patient

  D. By submitting consent Via SMS using Einstien Chat bot.

  E. By using a Self-Service portal via a Community.

  Correct Answer: CE

  Explanation: According to the Salesforce documentation2, there are two ways to capture consent from enrollees of a care program:

  By talking to an agent via phone who then enrolls thepatient using the Enroll in Program quick action in Health Cloud2.

  By using a self-service portal via a community where the enrollee can view and sign the consent document electronically using DocuSign or Adobe Sign2. Therefore, options C and E are correct. Option A is incorrect, because web chat is not

  a supported channel for capturing consent in Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in a care program. Option D is incorrect, because SMS is not a supported channel for capturing

  consent in Health Cloud.