Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 61:

  If a Health Cloud administrator wanted to consume thecontent of an HL7 v2 ?Simple Application message, which step would they need to take?

  A. Do Nothing ?Health Cloud works out of the box with native HL7 message

  B. Use salesforce Connect

  C. Write a custom apex class to consume parse and store a native HL7message

  D. Use an HL7 broker/engine to transform the text based HL7 message into JSON and pass it to the Health Cloud.

  Correct Answer: D

  Explanation: Health Cloud does not support native HL7 messages out of the box, so option A is incorrect. Option B is also incorrect, becauseSalesforce Connect is not designed to handle HL7 messages. Option C is possible, but it would require a lot of custom code and maintenance, and it is not recommended by Salesforce. Option D is the best option, because it uses an external HL7 broker/engine to convert the HL7 message into JSON, which can be easily consumed by Health Cloud using the standard REST API or the Health Cloud Data Loader12.

• Question 62:

  Which resource within health cloud facilitates the easy exchange ofdata between Health Cloud and the client Electronic Medical Records?

  A. Health Cloud has a built in HL7 integration Engine

  B. Health cloud has prebuilt connections for the top ten EMR's

  C. Health cloud has a lightning component button automatically configured to `Export to EMR'

  D. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model

  Correct Answer: D

  Explanation: Health Cloud does not have a built-in HL7 integration engine, so option A is incorrect. Option B is also incorrect, because Health Cloud does not have prebuilt connections for any EMRs. Option C is incorrect, because there is no such lightning component button automatically configured to export to EMR. Option D is correct, because Health Cloud provides data mappings from commonly used HL7 messages (such as ADT, ORU, and RDE) to the Health Cloud data model, which can help developers and integrators map the data from external systems to Health Cloud objects and fields12.

• Question 63:

  Which features does Health Cloud Consent Management provide? (Choose Two)

  A. Capture Data Use Purpose'

  B. Email for signature

  C. Delegated signing

  D. Capture IP Address during completion

  E. E-Signature

  Correct Answer: BE

  Explanation: Health Cloud Consent Management provides features such as email for signature and e-signature. Email for signature allows users to send consent documents to participants via email and track their status. E-signature allows participants to electronically sign consent documents using a third-party service such as DocuSign1. Capture Data Use Purpose, Delegated Signing, and Capture IP Address during completion are not features of Health Cloud Consent Management.

• Question 64:

  A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?

  A. Intelligent Appointment Management

  B. Medication Management

  C. Integrated Care Management

  D. Virtual Care

  Correct Answer: B

  Explanation: To get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes, a consultant should leverage the Medication Management capability in Health Cloud.Medication Management is a feature that helps providers and care coordinators manage the medication regimen of their patients, helping to improve patient safety and reduce healthcare costs. Medication Management allows providers and care coordinators to develop a curated list of current medications, review medications with the patient, make clinical decisions and recommendations based on the review, and communicate the recommendations to the patient and the patient's prescriber6. Intelligent Appointment Management, Integrated Care Management, or Virtual Care are not capabilities that can fulfill this use case.

• Question 65:

  A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or goal. Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose Three)

  A. Timeline Tab

  B. Care Team

  C. Care Plan page

  D. Patient List

  E. Household Tab

  Correct Answer: ACD

  Explanation: n administrator can create tasks within a Care Plan that is related to a specific problem or goal from the Timeline Tab, the Care Plan page, or the Household Tab in the Health Cloud console. TheTimeline Tab shows a chronological view of all the tasks, events, and notes related to a patient or member. The Care Plan page shows the details of a specific care plan, including the tasks, problems, goals, and interventions. The Household Tab shows a list of household members and their relationships with the patient or member3. The Care Team and the Patient List are not used to create tasks within a Care Plan.

• Question 66:

  Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to:

  Inform agents about changes in information View basic details about a patients insurance Have a complete viewof all engagement interactions in one place

  Which three components from Contact Center for Health Cloud should a consultant use to achieve this? (Choose Three)

  A. Member Plan FlexCard

  B. Identity Verification

  C. Record Alerts

  D. Action Launcher

  E. Timeline

  Correct Answer: CDE

  Record Alerts can be used to inform agents about changes in information, such as a change in address or phone number. Record Alerts display a banner on the record page with a custom message and an optional link to another record or URL. Action Launchercan be used to view basic details about a patient's insurance, such as the plan name, coverage type, and eligibility status. Action Launcher displays a FlexCard component that shows key information from a related record or external data source. Timeline can be used to have a complete view of all engagement interactions in one place, such as calls, emails, tasks, and events. Timeline displays a chronological list of past and upcoming activities related to the record. References: : Record Alerts : Action Launcher : Timeline

• Question 67:

  A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.

  Which Health Cloud capability should help the company with this program?

  A. Advanced Therapy Management

  B. Intelligent Document Automation

  C. Integrated Care Management

  D. Intelligent Sales

  Correct Answer: A

  AdvancedTherapy Management can help the pharma company with its personalized medicine programs, as it enables them to coordinate the various steps involved in theprocess, such as apheresis and infusion. Advanced Therapy Management provides a set of features and tools that allow users to create and manage complex care plans, track the progress of each patient, and monitor the inventory and logistics of the therapy products.

• Question 68:

  A pharmaceuticalcompany is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.

  Which Health Cloud capability should a consultant implement to fulfill this requirement?

  A. Care Blockers

  B. Clinical Barriers

  C. Social Determinants of Health

  D. Utilization Management

  Correct Answer: C

  C is correct because Social Determinants of Health (SDOH) are the non-medical factors that influence health outcomes, such as socioeconomic and cultural barriers. Health Cloud provides a feature that allows users to capture and track SDOH data for patients, such as housing status, food security, transportation access, and education level. This feature can help the pharmaceutical company to support patients throughout their clinical journey by identifying and addressing their SDOH needs. References: : Social Determinants of Health at CDC

• Question 69:

  A client wants to store data for patient's smartwatch to display within the Remote Monitoring charts. What object would you store this information in?

  A. DiagnosticSummary

  B. Care Observations

  C. Clinical Encounters

  D. Identifiers

  Correct Answer: B

  Explanation: According to the Salesforce documentation2, Care Observations is an object in Health Cloud that is used to store the data for patient's smartwatch to display within the Remote Monitoring charts. Care Observations include information such as the observation type, value, unit, date, and time. Care Observations can be created from various sources, such as connected devices, manual entry, or external systems2.

• Question 70:

  A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose Two)

  A. Under visit, choose to navigate to visit Products.

  B. The transfer can be requested while creating an Order Authorization for a Visit.

  C. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.

  D. During Visit creation you can request the transfer while selecting products required for a visit.

  Correct Answer: BC

  Explanation: According to theSalesforce documentation1, there are two ways to request a rep-to-rep transfer in Health Cloud:

  When creating an order authorization for a visit, you can request a transfer from another rep's inventory location by selecting the Transfer option in the Product Selection screen1.

  To request a transfer from a specific inventory location, you can navigate to Products, select the product you want to transfer, and then click Request Transfer in the Related list1.