Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 21:

  You need to fix the opportunity rating issue that EmployeeB reports. What should you update?

  A. Health score grading

  B. Communication frequency

  C. Activity influence

  D. Exchange data

  Correct Answer: A

• Question 22:

  You need to optimize generated forecasts. What should you create?

  A. two predictive opportunity scoring models

  B. two predictive lead scoring models

  C. one predictive lead scoring model

  D. one predictive opportunity scoring model

  Correct Answer: A

• Question 23:

  You need to create a price list for loaves of bread. What should you set up?

  A. one price list item, one discount list

  B. one price list item, three discount lists

  C. three price list items, one discount list

  D. three price list items, no discount lists

  Correct Answer: C

• Question 24:

  You need to solve the TesterA issue. What should you do?

  A. Select Enable Dynamics 365 for mobile.

  B. Logout and log back in to view non-production apps.

  C. Select Apps from the non-production apps.

  D. Customize the mobile app to match the model-driven approach.

  Correct Answer: C

• Question 25:

  You need to create a component for deliveries. What should you create?

  A. booking alert

  B. business process flow

  C. scheduled flow

  D. custom activity table

  Correct Answer: C

• Question 26:

  You need to resolve the issue reported by User1.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Enable CRM sync and activity writeback.

  B. Configure LinkedIn Sales Navigator Lead lookup control.

  C. Install LinkedIn Sales Navigator and enable it.

  D. Configure the connection graph.

  E. Create a tab for LinkedIn Sales Navigator and make it visible.

  Correct Answer: ABD

• Question 27:

  A company is using Relationship Analytics. The company emails customers three times a month.

  To increase customer loyalty, the company is adding a policy that requires sales representatives to meet with customers two times a quarter as well.

  You need to update the settings.

  What should you configure?

  A. Health score

  B. Talking points

  C. Communication frequency

  D. Conversation intelligence

  Correct Answer: C

• Question 28:

  You are using a forecast template.

  You must configure the forecast by territory.

  You need to configure the forecast parameters.

  Which parameter should you configure?

  A. Hierarchy relationship

  B. Top of hierarchy

  C. Hierarchy entity

  D. Roll up entity

  Correct Answer: B

  For all forecast templates, need to fill in Top of hierarchy. The other fields are pre-populated.

• Question 29:

  A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.

  The salespeople want to know when their emails will be synced.

  You need to describe the server-side synchronization frequency for the salespeople.

  How should you describe the frequency?

  A. constant

  B. user-defined

  C. equal intervals

  D. dependent on volume

  Correct Answer: D

  https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/server-side-synchronization?view=op-9-1

• Question 30:

  CompanyA uses Dynamics 365 Sales.

  A sales manager identifies an increase in lost sales in a specific regional territory due to the opening of CompanyB.

  CompanyB offers a large one-time discount to customers who place orders with them.

  You need to configure CompanyA's system to track the lost sales due to the discount.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Create a product that represents CompanyB's product.

  B. Associate the competitor to the contact.

  C. Create a new sales forecast.

  D. Create a new reason code.

  E. Associate the competitor to the opportunity.

  F. Create a new competitor record.

  Correct Answer: DEF