Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 31:

  An order uses quote and order functionality in Dynamics 365 Sales.

  Multiple quotes may be provided to customers at one time. Quotes are revised often.

  Which two opportunities can you close as won?

  Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  A. an opportunity that has quotes in the active status.

  B. an opportunity that has quotes in the won status.

  C. an opportunity that has quotes in the draft status.

  D. an opportunity that has quotes in the revised status reason.

  Correct Answer: AB

• Question 32:

  A company is evaluating Dynamics 365 Sales to replace an existing customer relationship management (CRM).

  An IT manager observes that the company requires 20 custom tables. The company wants the most cost-effective solution.

  You need to recommend a license type to the company.

  What should you recommend?

  A. Sales Professional

  B. Sales Enterprise

  C. Microsoft Relationship Sales

  D. Sales Premium

  Correct Answer: B

• Question 33:

  A company uses Dynamics 365 Sales.

  The sales manager wants leads to automatically route to the salesperson who has the fewest leads.

  You need to automate the process.

  What should you set up?

  A. assignment rule

  B. assistant

  C. sequence

  D. playbook

  E. business process flow

  Correct Answer: A

• Question 34:

  A company manually assigns leads to salespeople.

  The sales manager requires automated lead assignment rules. An administrator enables the feature. However, you are unable to access the Assignment rules area.

  You need to request access from the administrator.

  Which security role should you request?

  A. Vice President of Sales

  B. Ptaybook Manager

  C. Sequence Manager

  D. Sales Manager

  Correct Answer: D

• Question 35:

  You create a playbook template. You enable the progress tracking option for opportunities. The template consists of one task, one phone call, and one note.

  A salesperson adds the template to an opportunity and adds an email to the playbook activities.

  The salesperson reports that the count displayed in the Total Activities field does not update.

  You need to resolve the issue.

  What should you do?

  A. Create a calculated field on the playbook template entity.

  B. Ask the salesperson to save and refresh the playbook window.

  C. Create a custom rollup field on the playbook entity.

  D. Add the email to the playbook template.

  Correct Answer: D

• Question 36:

  A company deploys Dynamics 365 Sales Enterprise.

  Users must be able to view account and contact records but not edit or add information to those records.

  You need to set up user access.

  What should you do?

  A. Create a Dynamics 365 business unit.

  B. Configure data loss prevention (DLP).

  C. Purchase a Dynamics 365 Sales Professional license and assign the license to users.

  D. Purchase a Dynamics 365 Team Members license and assign the license to users.

  Correct Answer: D

• Question 37:

  A sales team uses the out-of-the-box Kanban board to view the All Opportunities list.

  A read-only grid is displayed for all other views.

  You must display the same Kanban board when sales team members view the My Open Opportunities list.

  You need to configure the view for the sales team members.

  What should you add to the view?

  A. PCF control

  B. Business rule

  C. Custom control

  D. JavaScript

  Correct Answer: C

• Question 38:

  A company uses Dynamics 365 Sales. You have administrator privileges.

  The sales manager plans to require the sales team to track emails from Microsoft Outlook.

  You need to direct users to where they can deploy their own App for Outlook instance.

  To where should you direct them?

  A. Dynamics 365 App for Outlook area

  B. Microsoft AppSource

  C. Email settings

  D. Advanced settings

  Correct Answer: A

• Question 39:

  A company's human resources director wants a solution that improves consistently for the process of onboarding new staff. The company wants to use playbooks for the solution.

  You need to create a playbook template to track the staff onboarding.

  In which entity must you create records for staff members?

  A. Resources

  B. Contact

  C. User

  D. Custom entity

  Correct Answer: C

• Question 40:

  A quote is accepted by a customer. A salesperson creates an order from the quote. The customer contacts the salesperson to request a repeat of the same order.

  The salesperson wants to create another order from the same quote.

  You need to create the order.

  What should you do?

  A. Create the order from the quote because it is in a Closed status.

  B. Revise the quote and create the order from Draft status.

  C. Create the order from the quote because it is in a Won status.

  D. Revise the quote and create the order from the Active status.

  Correct Answer: C