Contoso Ltd., wants to provide special customer pricing to one of their customers. For the next two years, all work order products and services will be 10% off.
You need to implement this requirement. You create a special price list.
What should you do next?
A. Associate the price list to an entitlement for the Billing Account.
B. Associate the price list to an entitlement for the Service Account.
C. Associate the price list to the Service Account.
D. Associate the price list to the Billing Account.
You are working on a Microsoft Dynamics 365 Field Service project.
The Field Service director wants to give the field technicians more detailed visual asset information in the field to reduce reliance on the internal help desk. The budget is limited and the director does not want to burden the technician with
extra steps.
What should you suggest?
A. Leverage Microsoft Dynamics 365 Guides for use on Microsoft HoloLens.
B. Implement Microsoft Dynamics 365 Remote Assist.
C. Enable the 3D Model functionality to be viewable on the Field Service mobile customer asset record.
D. Have the field technician download an asset video before going to the job site.
Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best option.
You need to train your customer on Report Wizard features and customization.
Which three features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Data filters
B. Use an existing view
C. Power BI Charts
D. Grouping
E. Calculation column
F. Data insights
You are creating booking dates for a manufacturing customer based on agreements within the system. The customer is not able to generate the appropriate booking dates within the system.
You need to ensure that booking dates are created for this customer. What should you do?
A. Set Copy Incident Items to Agreement to Yes
B. Ensure service tasks are set up on the booking
C. Set Generate Agreement Invoices 7 Days in Advance
D. Set Auto Generate Booking to Yes
A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?
A. Ensure Microsoft Teams is installed on their mobile device.
B. Ensure the Remote Assist app is installed on their mobile device.
C. Ensure their mobile app and Remote Assist passwords are the same.
D. Ensure they are set up as a Bookable Resource.
Your company recently implemented Microsoft Dynamics 365 Field Service. You helped set up and configure the required components to ensure that a work order can be created and completed successfully.
One of the dispatchers reports to their manager that the duration in the work order is missing.
You need to ensure the duration is rolled-up to the work order duration.
Which component must you configure?
A. Estimated Duration in Service Task
B. Hourly Rate of the Resources
C. Pricing in Product / Service
D. Start Date and End Date in Service Task
You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.
You need to set the estimated duration to 1 hour.
What two actions can you take? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Update the services records to equal a total of 1 hour.
B. Update the estimated duration to 1 hour.
C. Update both the service tasks and services records to ensure each one equals 1 hour.
D. Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?
A. Ensure each asset is properly geo-coded.
B. Attach a functional location to each asset.
C. Create a detailed service account tree.
D. Attach a detailed map of the asset's location to the work order.
Your organization is implementing a Microsoft Dynamics 365 Field Service solution and plans to use inspections.
When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information.
Which element should you add to the inspection?
A. Matrix
B. Dropdown
C. Entity lookup
D. Textbox
You are a scheduler for Contoso Manufacturing.
You need to configure the Requirement Panel Views.
Which Microsoft Dynamics 365 Field Service view do you need to add or modify to meet this request?
A. Bookable Resource Booking
B. Resource Requirement
C. Resource Request
D. Resource Assignment
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