Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 31:

  You work for an equipment rental company which rents tower cranes to construction companies.

  A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.

  You need to maintain the service history of all the sub components and track each equipment by client location.

  What should you do?

  A. Configure the customer assets hierarchically, and maintain service history at the service account level.

  B. Configure the customer assets hierarchically, and maintain service history at the sub-component level.

  C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.

  D. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

  Correct Answer: B

• Question 32:

  You are advising your customer on how to configure their territories.

  You need to identify the options that are related to territories during the configuration.

  Which three relationships are available? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Territory Hierarchies

  B. Accounts

  C. Contacts

  D. Postal Codes

  E. Resources

  Correct Answer: BDE

• Question 33:

  A customer is using Microsoft Dynamics 365 Guides with their new HoloLens devices for technicians.

  You need to ensure technicians can see and use Dynamics 365 Guides within Microsoft Dynamics 365 Field Service.

  What must you do?

  A. Attach the guide to a work order service task record.

  B. Attach the guide to a work order activity record.

  C. Create a work order and attach the guide to the work order record.

  D. Attach the guide to a bookable resource booking record.

  Correct Answer: A

• Question 34:

  You created a work order and added a price list to that work order.

  You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.

  What is the outcome?

  A. The application allows the product to be added and sets the price to zero during the calculations.

  B. There will be an error indicating that the product does not belong to the work order price list.

  C. The application provides an option to add the product to the work order price list.

  D. The list price on the newly-added product record will be used in the calculations.

  Correct Answer: D

• Question 35:

  Your organization uses the Microsoft Dynamics 365 Field Service solution to perform inspections on customer assets.

  Recently, technicians made changes to the service task and completed the inspection again. The analytics team reports that they are unable to get the responses in this instance.

  You need to troubleshoot the issue.

  Which two actions should you perform to fix this issue? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Enable Deserialization of Inspection Response Flow.

  B. Change the Analytics frequency setting to Daily.

  C. Set the Analytics frequency to Immediately.

  D. Change the Analytics frequency setting to Custom.

  Correct Answer: AC

• Question 36:

  You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order.

  You need to add these customer assets to the work order.

  What should you do?

  A. Add the customer assets to the primary work order incident.

  B. Add the customer assets directly to the work order.

  C. Add additional incidents with the associated existing asset.

  D. Add the customer assets at the work order product level.

  Correct Answer: A

• Question 37:

  Your customer is asking about metrics to meet Service Level Agreement (SLA) job completion. You need to recommend metrics from the work order summary report that your customer can use. Which two metrics should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  A. Mean time to complete

  B. Mean time to schedule

  C. Mean time to complete by work order type

  D. Broken Promise %

  E. Mean time to travel

  Correct Answer: AD

• Question 38:

  You are viewing the Microsoft Dynamics 365 Field Service historical insights report.

  You need to determine the options available for filtering on the reports.

  Which three options are available for filtering? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Service task

  B. Service territory

  C. Asset

  D. Technician

  E. Date range

  Correct Answer: BDE

• Question 39:

  Your customer wants to update compressor temperature information in an external system called Maximo.

  The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.

  What is the most efficient way to perform this task systematically?

  A. Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.

  B. Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.

  C. Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.

  D. Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.

  Correct Answer: D

• Question 40:

  Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections.

  You need to provide a solution so that field technicians can carry out inspections without work orders.

  What should you do?

  A. Add inspections to customer assets.

  B. Add inspections to a crew.

  C. Add inspections to cases.

  D. Add inspections to a field technician.

  Correct Answer: A