Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 151:

  You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.

  You notice the Schedule Assistant always sets the Default Radius to 25 KM.

  You need to have the schedule assistant Default Radius set to 50 Miles.

  Which two options should you choose? Each correct answer presents a complete solution.

  A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.

  B. Set the Default Radius Value to 50 under Scheduling Parameters.

  C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.

  D. Set the Default Radius Unit to Miles under Scheduling Parameters.

  Correct Answer: BD

• Question 152:

  You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.

  One of your schedulers indicates two of their resources are not getting work orders assigned.

  You need to determine reasons why the two resources are not assigned work orders through RSO.

  Which three options should you choose? Each correct answer presents a complete solution.

  A. Work Hours is not properly configured for days being optimized.

  B. Optimize Schedule field is not set to Yes.

  C. The Work Location field is not set to Onsite.

  D. Scheduling Method is not set to Optimize.

  E. Start Location and End Location fields are not the same.

  Correct Answer: ABD

  https://docs.microsoft.com/en-us/dynamics365/field-service/rso-configuration#settings-to-prepare-data-for-optimization

• Question 153:

  You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

  One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.

  How can you achieve this goal?

  A. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Cascade to No.

  B. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Account to Adventure Works.

  C. Select Load the Default Filters on the Schedule Board.

  D. Create a Requirement Resource Preference record for the resource.

  Correct Answer: B

• Question 154:

  You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering

  team.

  The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.

  You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.

  Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

  A. Connect to Maps in Resource Scheduling.

  B. Configure the map on the Schedule Board.

  C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.

  D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

  Correct Answer: AD

• Question 155:

  Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.

  You need to configure the schedule board so that bookings are easily visible to the dispatchers.

  How can you configure Dynamics Field Services to increase booking visibility?

  A. Configure a work order type for high priority issues, to help categorize high priority work order records.

  B. Configure an Incident type for high priority incidents on work order records.

  C. Configure the status color for a booking status record, to identify high priority work order records.

  D. Configure a priority record to allow you to identify high priority work order records.

  Correct Answer: D

  Correct answer is D. You can create priority records in Dynamics 365 for Field service app and assign color along with level of importance. https://docs.microsoft.com/en-us/dynamics365/field-service/set-priorities

• Question 156:

  The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.

  The manager is unable to optimize requirements and bookings related to work orders.

  Which three settings are required? Each correct answer presents part of the solution.

  A. Assign the Field Service-Administrator security role to the RSO user.

  B. Add the RSO dispatcher role to a dispatcher.

  C. Enable Resource Scheduling Optimization.

  D. Set Connect to Maps as Yes.

  E. Add RSO to the profile Field Service-Administrator.

  Correct Answer: ACD

• Question 157:

  You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.

  Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.

  Which two characteristics are valid? Each correct answer presents a complete solution.

  A. Certification

  B. Approval Status

  C. Skill

  D. Rating Value

  Correct Answer: AC

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources#set-up-field-technician-resources

• Question 158:

  You are a Dynamics 365 for Field Service scheduling coordinator.

  When you select the Book button on a work order, TechnicianA never shows up as available.

  You need to update the system to see TechnicianA's availability.

  What should you do?

  A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.

  B. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.

  C. Set Real Time Mode to Yes on the Schedule Assistant view.

  D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.

  Correct Answer: A

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources

• Question 159:

  You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field

  Service Mobile App.

  You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.

  What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

  A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.

  B. Synchronize the Dynamics 365 for Field Service Mobile App.

  C. Ensure that a security role has been assigned to the project.

  D. Verify that the impacted field engineers are enabled to use this project.

  E. Ensure that the Woodford project with the appropriate customizations has been published.

  Correct Answer: BCE

• Question 160:

  You are Dynamics 365 for Field Service Development Manager.

  You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.

  What should you create in order to enable this capability?

  A. Create a project for each developer, which publishes changes to a master project.

  B. Create a project for each developer, using security roles to identify what customizations are available for modification.

  C. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.

  D. Create a project for each developer, each within its own Woodford solution.

  Correct Answer: A