Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 41:

  You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

  The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the

  Customer Asset is selected.

  Solution:

  1.

  Create a quick view form on the Customer Asset.

  2.

  Add the Parent Asset and Master Asset to the new quick view form.

  3.

  Add the Customer Asset quick view form to the work order.

  4.

  Publish the customizations. Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 42:

  You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

  The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the

  Customer Asset is selected.

  Solution:

  1.

  Create a quick view form on the work order.

  2.

  Add the Parent Asset and Master Asset to the new quick view form.

  3.

  Publish the customizations. Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 43:

  You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

  The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the

  Customer Asset is selected.

  Solution:

  1.

  Create the Parent Asset and Master Asset on the work order.

  2.

  Use Microsoft Power Automate to populate fields when the Customer Asset contains data. Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 44:

  You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer. You need to highlight the features that are available on the mobile app to the customer. Which three features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  A. Route Schedule Optimization

  B. Offline Capability

  C. Guides

  D. Capture Customer Signature

  E. Barcode Scanning

  Correct Answer: BCE

• Question 45:

  You need to make sure that only a specific set of resources are allowed to be scheduled to perform certain work orders. Which type should you select when you create a resource requirement preference?

  A. Must choose from

  B. Preferred

  C. Restricted

  D. Auto-suggested

  Correct Answer: A

• Question 46:

  You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.

  You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant. What should you suggest to the customer?

  A. Update the Starting Location to Organization Unit within Schedule Board Settings.

  B. Update the filter on the Scheduler resource tool tips view.

  C. Select the Real-Time Mode option in the Schedule Assistant filter window.

  D. Update the Load Default Filters on the Schedule Assistant.

  Correct Answer: C

• Question 47:

  You are working for a heating, ventilation, and air conditioning (HVAC) service organization.

  The field technicians in your organization are working in the Microsoft Dynamics 365 Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset

  hierarchy in offline mode.

  You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile app.

  What should you do?

  A. Ensure there is internet connectivity in the mobile app.

  B. Add the technicians to the mobile app's offline profile.

  C. Enable asset hierarchy for the mobile app.

  D. Download offline data to the mobile app.

  Correct Answer: B

• Question 48:

  Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.

  Contoso wants metrics around the service history of each customer asset, including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports/dashboards.

  You need to build the service history and achieve the requirements.

  Which two actions should you perform? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Add the customer asset on the work order incident.

  B. Add the customer asset on the agreement incident.

  C. Use the audit history of each customer asset.

  D. Use notes and the timeline feature.

  Correct Answer: BD

• Question 49:

  You have configured Microsoft Dynamics 365 Field Service, along with the Dynamics 365 Field Service mobile app.

  A field service technician logs into the mobile app and reports issues performing standard functions. You confirmed that the technician has a valid Field Service license and the correct security role.

  You need to find and resolve this issue.

  What should you do?

  A. Check the user's permissions to the mobile app.

  B. Check the permissions for specific entities in the Security role.

  C. Check whether the user has access to the Field Service model-driven app.

  D. Check whether the appropriate field security profile is assigned.

  Correct Answer: B

• Question 50:

  You need to register an IoT device so that it can communicate with Microsoft Dynamics 365 Field Service.

  Which two steps should you take? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Associate an IoT device to a customer asset.

  B. In Azure IoT Central, enter a device ID value and select Register Devices.

  C. Create the IoT Devices in Dynamics 365 Field Service, then import them as devices in Azure IoT Central.

  D. In Azure IoT Hub, enter a device ID value and select Register Devices.

  E. In Dynamics 365 Field Service, create a new IoT device and select Register.

  Correct Answer: AE