Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 21:

  You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

  One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

  Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 22:

  Your organization is planning to implement Microsoft Dynamics 365 Field Service mobile app based on the Microsoft Power Platform.

  You need to install this app on a mobile device and test it.

  What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Ensure the minimum supported version of the Field Service solution is installed.

  B. Ensure the user is has the Field Service-Resource security role.

  C. Ensure the user is correctly set up in the Woodford solution.

  D. Ensure the user is assigned the appropriate Microsoft Power Apps license.

  Correct Answer: AB

• Question 23:

  You are working on the Dynamics 365 Field Service self-scheduling portal. You are explaining the states of a booking or appointment that are visible in the portal to your customer.

  The customer asks which portal states will yield a message that includes a link to an online web experience hosted on Microsoft Power Portals.

  Which three messages will include this link? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Booking Canceled

  B. Booking Reminder

  C. Booking Complete

  D. Technician Traveling

  E. Booking Committed

  Correct Answer: ACD

• Question 24:

  You are scheduling a customer for preventative maintenance performed on a predictable schedule.

  The customer wants the work performed within two (2) days of the 15th of each month, and an Agreement has already been created.

  Which three elements of the booking setup are valid? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Auto Generate Work Order = Yes

  B. Preferred Resource contains data

  C. Auto Generate Work Order = No

  D. Preferred Resource either contains data or is blank

  E. Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2

  Correct Answer: ADE

• Question 25:

  You are implementing the Microsoft Dynamics 365 Field Service mobile app for an air conditioning (AC) repair company. A field technician installed an AC unit at a customer location and completed the booking.

  The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.

  What will happen once the follow-up work order is created?

  A. The work order will be available for scheduling by the dispatcher.

  B. The system will auto-assign the work order to the same technician for a future date.

  C. The technician will need to manually assign the work order to the dispatcher.

  D. The system will auto schedule the work order to the same technician to begin work immediately.

  Correct Answer: A

• Question 26:

  During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.

  You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.

  What is a possible way to troubleshoot the issue?

  A. Update the mobile offline profile to include the correct Field Service security roles.

  B. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.

  C. Update the mobile offline profile to include the users that require access.

  D. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.

  Correct Answer: B

• Question 27:

  You need to set up a new mobile warehouse for a technician and add inventory to the warehouse.

  Which three entities, when updated, will also update the warehouse inventory? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Adjustments

  B. Agreements

  C. Work Order Products

  D. Purchase Order Receipt Product

  E. Work Order Services

  Correct Answer: ACD

• Question 28:

  You are a field service technician. You need to supply a fan belt for a compressor at a customer site. When checking the stock in your van you realize your fan belt inventory is showing 0.

  You need to initiate a transfer from the stock at the home office.

  Which two fields must you use to complete the transfer of stock? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. To Location

  B. Destination Warehouse

  C. Source Warehouse

  D. From Location

  Correct Answer: BC

• Question 29:

  You are setting up assets for a customer.

  The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

  Solution: You create an Asset Category and associate it with each component, and use the Location Tree for viewing.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 30:

  Your customer is interested in embedding canvas apps to leverage the flexibility of canvas apps in model-driven forms.

  You need to explain the benefits achieved by embedding a canvas app in a model-driven form.

  What are three benefits? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. It eliminates the requirement for a full user license.

  B. It provides the ability to use and update data from other data sources.

  C. It converts JavaScript to low-code or no-code logic.

  D. It performs complex logic in model-driven app forms that is otherwise only possible with coding.

  E. It triggers Microsoft Power Automate flows from buttons in the embedded canvas app.

  F. It provides an iFrame for a Microsoft Power BI report.

  Correct Answer: BDE