CompTIA CompTIA Certifications PK0-005 Questions & Answers

• Question 1:

  A project manager who is part of a global team wants to have a team building meeting and decides to hold a video conference. Which of the following is MOST likely to be the main challenge the influences this decision?

  A. Geographical factors

  B. Language barriers

  C. Cultural differences

  D. Technology factors

  Correct Answer: A

  Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 259

• Question 2:

  A project has fallen behind schedule. Upon investigation, the project manager determines that team members have implemented requirements relayed via impromptu hallway meetings with the client. Which of the following should the project manager do to resolve this issue?

  A. Update the scope management plan.

  B. Modify the project baselines.

  C. Implement change control management.

  D. Inform the stakeholders of the issue.

  Correct Answer: D

• Question 3:

  Assuming an iterative approach, which of the following will be conducted at the end of each iteration?

  A. SCRUM retrospective

  B. Kickoff meeting

  C. Budget baseline

  D. Risk review

  Correct Answer: A

  Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 306

• Question 4:

  A project in the execution phase is over budget, and tasks on the critical path are on schedule. Which of the following should the project manager do NEXT?

  A. Update the project management plan.

  B. Issue a change request.

  C. Revise the project charter.

  D. Evaluate the impact to the baseline.

  Correct Answer: D

• Question 5:

  A project manager is creating the WBS.

  In which of the following phases is the project?

  A. Initiation

  B. Planning

  C. Execution

  D. Closing

  Correct Answer: B

  Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 139

• Question 6:

  A project sponsor and Chief Information Officer (CIO) disagree about how to release the final deliverables to the market. The sponsor wants to do a massive product release, while the CIO wants to be extremely cautious and add more time for testing and defect resolution. The project manager works with both parties and determines the best solution is to roll the product out in a pilot release to see how it tests, and then use customer feedback to determine next steps.

  Which of the following conflict resolution techniques is the project manager using?

  A. Forcing

  B. Negotiating

  C. Compromising

  D. Avoiding

  Correct Answer: B

  Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 200

• Question 7:

  A few weeks before a project is scheduled to be completed, the client asks to add a new feature to the product that is being developed. The project manager analyzes the project schedule and determines the feature can be implemented quite

  easily without affecting the completion date.

  Which of the following should the project manager do first?

  A. Escalate the change to the CCB.

  B. Review the requested change.

  C. Document the change recommendations.

  D. Validate the implementation of the requested change.

  Correct Answer: B

  The project manager should review the requested change first to assess its impact, feasibility, and alignment with the project objectives and scope. Reviewing the change will help the project manager to determine if the change is necessary, beneficial, and acceptable to the stakeholders. The project manager should also consider the risks, costs, and quality implications of the change before proceeding to the next steps of the change management process. References: CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 9: Project Change Management, p. 323; 5 Steps in the Change Management Process | HBS Online; 8 Steps for an Effective Change Management Process - Smartsheet

• Question 8:

  A third party needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in advance. Which of the following should the project manager put in place before work begins?

  A. Time and materials contract

  B. Master service agreement

  C. Fixed-price contract

  D. Statement of work

  E. Cost-plus agreement

  Correct Answer: A

  The project manager should put in place a time and materials contract before work begins for a third party that needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in advance. A time and materials contract is a type of contract where the buyer pays the seller based on the actual time spent and materials used during the project. A time and materials contract is suitable for projects that have uncertain or variable scope, duration, or cost. A time and materials contract can provide flexibility and adaptability for both parties and allow them to adjust to changing requirements or circumstances.

• Question 9:

  A project team was instructed to refurbish old desktops. The following provides the details of the issues observed: Which of the following issues should be addressed FIRST?

  

  A. Replace missing peripherals because this process can be easy and less costly.

  B. An old operating system issue has the most amount of occurrences.

  C. Damage to the monitor has the highest percentage.

  D. Address each issue as discovered to avoid rework.

  Correct Answer: C

  The project manager should address the issue of damage to the monitor first because it has the highest percentage (40%) among the issues observed. This means that it is the most frequent and severe issue that affects the quality and functionality of the refurbished desktops. Addressing this issue first can help to improve customer satisfaction, reduce rework, and avoid waste.

• Question 10:

  A project team selected a random sample of patient accounts for testing the deliverable. The data was masked since it contained patient names. Which of the following describes this type of data?

  A. Confidential information

  B. Protected health information

  C. Personally identifiable information

  D. Security clearance

  Correct Answer: C

  Personally identifiable information (PII) is any data that can be used to identify, contact, or locate a specific individual, either alone or combined with other sources. PII includes information such as name, address, phone number, email

  address, social security number, etc. Patient names are examples of PII, and therefore the data that contains them should be masked or anonymized to protect the privacy and security of the patients. Confidential information, protected health

  information, and security clearance are not types of data, but rather categories or levels of data sensitivity that may require different degrees of protection or access control.

  References:

  CompTIA Project+ Study Guide, Chapter 3:

  Project Planning, Section 3.4: Data Privacy and Security, p. 121;

  Patient Data: Types, Uses and Hospital Patient Databases;

  What is Patient Data and Why Is It Important?;

  Chapter 1 - Registrar Playbook