CompTIA CompTIA Certifications PK0-005 Questions & Answers

• Question 21:

  A project manager has decided to outsource portions of a project and will conduct a separate procurement. In which of the following phases does this task occur?

  A. Planning

  B. Initiating

  C. Controlling

  D. Executing

  Correct Answer: A

  This answer is based on the understanding that outsourcing is a form of procurement, which is one of the knowledge areas in project management. Procurement involves acquiring goods and services from external sources to support the

  project objectives. According to the CompTIA Project+ Study Guide, procurement activities occur mainly in the planning phase of the project, where the project manager identifies the project needs, defines the scope of work, evaluates the

  potential vendors, and prepares the procurement documents.

  The other options are not correct because:

  Initiating is the phase where the project manager defines the project purpose, objectives, and deliverables, and obtains the project charter and stakeholder approval. Initiating does not involve procurement activities, although it may involve

  some preliminary research on the feasibility and availability of external resources.

  Controlling is the phase where the project manager monitors and measures the project performance, compares it with the baseline, and implements corrective actions if needed. Controlling does involve some procurement activities, such as

  reviewing the vendor deliverables, managing the changes, and resolving the issues, but these are not the main tasks of procurement.

  Executing is the phase where the project manager leads and directs the project team and other resources to complete the project work according to the plan. Executing does involve some procurement activities, such as selecting the vendor,

  signing the contract, and managing the relationship, but these are not the main tasks of procurement.

  References:

  CompTIA Project+ Study Guide: Exam PK0- 005, 3rd Edition, Chapter 8: Planning Projects, Part 4 (Procurement and Communication), pages 243-260; CompTIA Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective

  2.5: Given a scenario, plan procurement for a project.

• Question 22:

  Two developers are discussing the design solution for a particular feature. The meeting is taking longer than expected, and the parties have been unable to reach an agreement. The project manager decides to take a break and continue the

  meeting on another day.

  Which of the following techniques is the project manager using?

  A. Avoiding

  B. Smoothing

  C. Forcing

  D. Compromising

  Correct Answer: A

  Avoiding is a conflict resolution technique that involves postponing or withdrawing from a conflict situation. The project manager is using this technique by taking a break and continuing the meeting on another day, hoping that the conflict will resolve itself or become less important over time. This technique may be appropriate when the conflict is trivial, the potential damage is greater than the benefits, or more information is needed before making a decision. References: CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 10: Executing and Closing Projects, page 287; [CompTIA Project+ Certification Exam Objectives], Domain 3: Project Execution, Objective 3.2: Given a

  scenario, apply appropriate conflict resolution techniques.

• Question 23:

  A PM learns about some communication issues with different stakeholders and team members. Which of the following should the PM do NEXT?

  A. Escalate the communication issues.

  B. Implement a communication platform.

  C. Review the communication plan.

  D. Talk with the head of the PMO.

  Correct Answer: C

  The project manager should review the communication plan after learning about some communication issues with different stakeholders and team members. A communication plan is a document that defines and documents the communication goals, strategies, methods, channels, frequency, roles, and responsibilities for a project. A communication plan can help to facilitate effective and timely communication among all stakeholders involved in a project and avoid confusion, misunderstanding, or conflicts.

• Question 24:

  Which of the following would be the NEXT document a project manager should update once the need to procure goods and/or services is identified?

  A. Memorandum of understanding

  B. Request for information

  C. Statement of work

  D. Non-disclosure agreement

  Correct Answer: B

  The statement of work (SOW) would be the next document that a project manager should update once the need to procure goods and/or services is identified. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule. A SOW can help to establish a common understanding and agreement between the client and the service provider on what needs to be done and how it will be done.

• Question 25:

  A project team evaluated the performance of a new reporting system and the quantity of queries to be processed during predetermined time stamps.

  

  Which of the following is the current status of the process?

  A. Based on the rule of seven, the process is under control

  B. The amount of data is insufficient to determine if quality is low.

  C. The process is out of control and should be revised.

  D. The goal should be adjusted since most of the data points are close to the lower limit.

  Correct Answer: C

  The process is out of control and should be revised. The project manager can use the rule of seven to determine the status of the process based on the control chart. The rule of seven states that if seven or more consecutive measurements fall on one side of the mean that there's an assignable cause that needs investigation. In this case, the last seven data points are all below the mean, which indicates that the process is out of control and in need of adjustment.

• Question 26:

  A project manager receives an escalation from an external group reporting that an expected deliverable should have been available some time ago. After analysis, the project team realizes the deliverable was provided on time. Which of the following should the project manager do next?

  A. Request a change control ticket.

  B. Review the schedule plan.

  C. Refine the project documentation.

  D. Revise the communication plan.

  Correct Answer: D

  When a project manager receives an escalation about a deliverable that was actually provided on time, it indicates a communication issue. The next step should be to revise the communication plan to ensure that all stakeholders are properly

  informed about project progress and deliverables in the future. This helps to prevent misunderstandings and ensures that everyone has the correct information.

  References: CompTIA Project+ Certification Study Guide (PK0-005)

• Question 27:

  During a kickoff call, a project was rejected by the legal department due to the risk of violating new legislation. Which of the following was applied?

  A. Awareness of the local environment

  B. Awareness of the brand value

  C. Awareness of the resource constraints

  D. Awareness of the company's mission

  Correct Answer: A

  Awareness of the local environment refers to the understanding of the external factors that may affect the project, such as legal, regulatory, social, cultural, economic, and environmental aspects. In this case, the legal department applied this

  awareness to identify the potential risk of violating new legislation and rejected the project accordingly. This shows that the legal department was concerned about the compliance and reputation of the organization and the project in the local

  context.

  References:

  CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 1: Project Management Concepts, page 17; Incorporating environmentalism into project management, Abstract and Definition of Terms sections.

• Question 28:

  A project manager sent equipment to a global project team for testing purposes. Only 70% of the project team received the equipment for testing. Which of the following considerations is impacting the rest of the team?

  A. Quality assurance

  B. Organizational branding restrictions

  C. State privacy acts

  D. Country legal regulations

  Correct Answer: D

  Country legal regulations. Country legal regulations are impacting the rest of the team that did not receive the equipment for testing. Country legal regulations are rules and laws that govern how businesses operate in different countries. They may include aspects such as customs, tariffs, taxes, import and export restrictions, data protection, intellectual property rights, and environmental standards. Country legal regulations can affect the delivery and use of equipment for a global project team and may require compliance with different procedures and documentation.

• Question 29:

  A critical business initiative introduced new processes and technology to the organization. Which of the following approaches should be used to ensure the deliverables are increasingly adopted and leveraged by the organization over time?

  A. Creation of a social news forum

  B. Management directives to use the new system

  C. New user kickoff meeting

  D. Monthly feedback and training sessions

  Correct Answer: D

  Monthly feedback and training sessions are the best approach to ensure that the deliverables of a critical business initiative are increasingly adopted and leveraged by the organization over time. Feedback and training sessions are communication and learning activities that provide information and guidance on how to use and benefit from the new processes and technology introduced by the initiative. Feedback and training sessions can help to increase awareness, understanding, acceptance, and adoption of the deliverables among the organization's employees and stakeholders. They can also help to identify and address any issues or challenges that may arise during the implementation and transition phases.

• Question 30:

  A global franchise requests that a company provide a solution to unify its operation worldwide. Additionally, the company would like the solution to provide operation reports in real time without asking the country franchise manager for these reports. Which of the following cloud models would the company suggest to the global franchise?

  A. laaS

  B. XaaS

  C. PaaS

  D. SaaS

  Correct Answer: D

  SaaS, or software as a service, is a cloud model that provides on-demand access to ready-to-use, cloud-hosted application software. SaaS is the best solution for the global franchise, because it can unify its operation worldwide by using the same software platform across different locations and devices. Additionally, SaaS can provide operation reports in real time without asking the country franchise manager for these reports, because the cloud service provider manages the data collection, analysis, and presentation in the cloud. SaaS also offers the benefits of scalability, reliability, security, and cost- effectiveness for the global franchise. SaaS is different from IaaS, or infrastructure as a service, which provides on-demand access to cloud-hosted computing infrastructure, such as servers, storage, and networking. IaaS is not suitable for the global franchise, because it requires the franchise to manage and maintain its own software applications and data on the cloud infrastructure. IaaS also does not provide operation reports in real time, unless the franchise develops its own reporting tools and processes. SaaS is also different from XaaS, or anything as a service, which is a generic term that encompasses various types of cloud services, such as IaaS, PaaS, SaaS, and others. XaaS is not a specific cloud model that the company can suggest to the global franchise, but rather a broad category of cloud offerings. SaaS is also different from PaaS, or platform as a service, which provides on-demand access to a complete, ready-to-use, cloud-hosted platform for developing, running, maintaining, and managing applications. PaaS is not ideal for the global franchise, because it requires the franchise to develop and deploy its own software applications on the cloud platform, which may be more complex and time-consuming than using a ready-made SaaS solution. References: CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 5: Project Scope Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 5: Project Scope Management2; IaaS vs. PaaS vs. SaaS3