CompTIA CompTIA Certifications PK0-005 Questions & Answers

• Question 31:

  During the execution phase of a project, the project team faced an unexpected website downtime The project manager how a brainstorming session and the team identified causes and effects tor the problem Now the project team needs to

  analyze and determine whether the particular cause and effect are related by using one of the following charts.

  Which of the following should the team use?

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: A

  Option A shows a cause and effect diagram, also known as a fishbone diagram or an Ishikawa diagram. This is a tool that helps to identify and analyze the root causes of a problem by displaying the possible causes and effects in a graphical format. A cause and effect diagram can help the project team to determine whether the particular cause and effect are related by using a systematic and logical approach, such as asking "why" questions or using the 5 Whys technique. A cause and effect diagram is better than the other options because: Option B shows a Gantt chart, which is a tool that helps to plan and track the tasks, dependencies, durations, and resources of a project along a timeline. A Gantt chart does not focus on the causes and effects of a problem, but rather on the sequence and progress of the project activities. Option C shows a pie chart, which is a tool that helps to compare and visualize the proportions of different categories or segments of data. A pie chart does not show the relationships between the causes and effects of a problem, but rather the distribution of the data values. Option D shows a scatter plot, which is a tool that helps to examine the correlation or association between two variables or sets of data. A scatter plot does not show the causes and effects of a problem, but rather the pattern or trend of the data points. References: CompTIA Project+ Certification Study Guide8, CompTIA Project+ Certification Exam Objectives9, Cause and Effect Diagrams for PMP

  1.

  Cause and Effect Analysis: Using Fishbone Diagram and 5 Whys

  2.

  How to Create a Cause and Effect Diagram

  3.

  How to Use Cause and Effect Analysis to Solve Business Problems

  4.

  What is a Gantt Chart?

  5.

  What is a Pie Chart?

  6.

  What is a Scatter Plot?

• Question 32:

  As a result of an approved change, the project manager updates the project plan with the newest project end date. Which of the following change control processes should the project manager complete NEXT?

  A. Document the request in the change control log.

  B. Communicate the change deployment.

  C. Conduct an impact assessment.

  D. Implement the change.

  Correct Answer: B

  The project manager should communicate the change deployment next after updating the project plan with the newest project end date as a result of an approved change. Communicating the change deployment involves informing all relevant parties about when and how the change will be implemented and what are the expected outcomes and benefits. Communicating the change deployment can help to ensure alignment, readiness, and support for the change and avoid any confusion or resistance.

• Question 33:

  In the initiation phase, a PM is reviewing the objectives, the high-level requirements, the success criteria, and the budget resources. Which of the following action items will benefit from this analysis?

  A. Developing a RACI

  B. Identifying and assessing stakeholders

  C. Assigning project resources

  D. Establishing communication channels

  Correct Answer: B

  Identifying and assessing stakeholders is an action item that will benefit from the analysis of the objectives, the high-level requirements, the success criteria, and the budget resources in the initiation phase. By reviewing these elements, the PM can determine who are the key individuals or groups that have an interest or influence in the project, what are their expectations and needs, and how to engage them effectively throughout the project life cycle.

• Question 34:

  While in the closing phase of a project, the project manager gathers feedback from stakeholders. Which of the following best describes a benefit of this feedback?

  A. It highlights the performance issues of the project manager and team members.

  B. It lets the project manager know which stakeholders are allies for future projects.

  C. It helps the project manager create a more structured lessons-learned session.

  D. It identifies the stakeholders' real opinions about the project.

  Correct Answer: C

  Gathering feedback from stakeholders in the closing phase of a project is a valuable activity that can help the project manager create a more structured lessons-learned session. A lessons-learned session is a meeting where the project team and stakeholders review the project outcomes, successes, failures, and best practices, and document the lessons learned for future reference and improvement. Feedback from stakeholders can provide useful insights, perspectives, and suggestions on how the project was managed, what went well, what went wrong, and what can be done better next time. Feedback from stakeholders can also help the project manager identify the gaps, issues, and risks that occurred during the project, and how they were resolved or mitigated. By collecting and analyzing feedback from stakeholders, the project manager can create a more comprehensive and structured lessons-learned report that can benefit the organization and the project management profession.

  The other options are not the best descriptions of the benefit of feedback from stakeholders. While feedback from stakeholders may highlight the performance issues of the project manager and team members (option A), or identify the stakeholders' real opinions about the project (option D), these are not the primary purposes or benefits of feedback. Feedback from stakeholders is not meant to evaluate or judge the project manager or team members, but to learn from the project experience and improve the project management processes and practices. Similarly, feedback from stakeholders is not meant to reveal their personal feelings or preferences about the project, but to assess the project results and deliverables against the project objectives and requirements. Feedback from stakeholders may also let the project manager know which stakeholders are allies for future projects (option B), but this is not a direct or significant benefit of feedback. Feedback from stakeholders is not intended to build or maintain relationships with stakeholders, but to solicit their input and feedback on the project performance and outcomes. While having allies among stakeholders may be helpful for future projects, this is not the main goal or benefit of feedback from stakeholders.

• Question 35:

  Which of the following best describes a manufacturer's obligation to repair or change, without extra costs, any part of a product that is not functioning?

  A. Service-level agreement

  B. Functional testing

  C. Warranty period

  D. Audit

  Correct Answer: C

  A warranty period is the time during which a manufacturer or seller agrees to repair or replace a product that is defective or does not meet the specified standards. A warranty period can be expressed in terms of duration (e.g., one year) or usage (e.g., 10,000 miles). A warranty period is a form of consumer protection that obliges the manufacturer or seller to bear the costs of repairing or changing any part of the product that is not functioning properly.

• Question 36:

  Which of the following would be MOST beneficial to do before a call to ensure all meeting items are addressed and the correct participants attend?

  A. Assign action items to attendees.

  B. Distribute an agenda.

  C. Email the minutes from the previous meeting.

  D. Schedule a convenient time.

  Correct Answer: B

  The project manager should distribute an agenda before a call to ensure all meeting items are addressed and the correct participants attend. An agenda is a document that outlines the purpose, topics, and objectives of a meeting. It also includes information such as date, time, duration, location, attendees, and roles. Distributing an agenda can help to prepare the participants for the meeting, set clear expectations, and facilitate a productive and focused discussion.

• Question 37:

  A new junior PM who has ownership of a project does not understand how to manage conflicts involving multiple personalities. Which of the following is the best order of the stages the PM should follow to nurture the team to high performance?

  A. Forming, storming, performing, norming, adjourning

  B. Forming, performing, storming, norming, adjourning

  C. Forming, norming, storming, performing, adjourning

  D. Forming, storming, norming, performing, adjourning

  Correct Answer: D

  This is the correct order of the stages of team development according to Tuckman's model. The forming stage is where team members first meet and get acquainted. The storming stage is where team members experience conflicts and disagreements. The norming stage is where team members resolve their differences and establish norms and rules. The performing stage is where team members work together effectively and efficiently. The adjourning stage is where team members complete the project and celebrate their achievements. References: CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 6: Project Team Management, p. 197; The 5 Stages of Team Development (Including Examples) | Upwork; The 5 Stages of Team Development - Teamwork; Using the Stages of Team Development | MIT Human Resources

• Question 38:

  After a release, the project sponsor received an escalation from an executive about the extension of the downtime after the scheduled window. Which of the following should be added to the issue log?

  A. Continuous integration

  B. Rollback plan

  C. Customer notification

  D. Automated testing

  Correct Answer: C

  Customer notification should be added to the issue log after receiving an escalation from an executive about the extension of the downtime after the scheduled window. Customer notification is a communication activity that informs the customers about any issues or changes that may affect their satisfaction or expectations. Customer notification can help to maintain trust, transparency, and goodwill with the customers and prevent any negative impacts on their business operations or experience.

• Question 39:

  A critical piece of equipment that is needed for the installation of a point-of-sale solution is delayed from the manufacturer. The delay will cause the project to be significantly behind schedule. The project manager decides to buy the item at a higher cost from another vendor who can supply it immediately. Which of the following risk management approaches has the project manager taken?

  A. Mitigate

  B. Transfer

  C. Accept

  D. Share

  Correct Answer: A

  The project manager has taken a risk mitigation approach by buying the item from another vendor who can supply it immediately. Risk mitigation is a strategy that involves reducing the probability and/or impact of a negative risk to an

  acceptable level. By purchasing the item from another vendor, the project manager has reduced the impact of the delay on the project schedule, even though it may have increased the project cost. Risk mitigation is different from risk transfer,

  which involves shifting the responsibility or burden of a risk to a third party, usually through a contract or insurance. Risk acceptance is a strategy that involves acknowledging the risk and being prepared to deal with its consequences. Risk

  sharing is a strategy that involves allocating some or all of the ownership of a risk to another party who is willing to take on that risk, usually for some form of incentive or reward.

  References:

  CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 7: Risk Management; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 7: Risk Management

• Question 40:

  Several stakeholders have declined the invitation for the kickoff of a major digital transformation protect. Which of the following actions should the project manager take NEXT?

  A. Escalate directly to the project sponsor

  B. Push the kickoff meeting out by one week

  C. Proceed with the kickoff as planned

  D. Identity replacements for project stakeholders

  Correct Answer: A

  The project sponsor is the person who provides the authority, funding, and support for the project. The project sponsor can also help to influence and engage the key stakeholders who are essential for the success of the project. If several stakeholders have declined the invitation for the kickoff meeting, which is an important event to establish the vision, scope, and expectations of the project, the project manager should escalate this issue to the project sponsor and seek their assistance to ensure the participation of the stakeholders, p. 47