CompTIA CompTIA Certifications PK0-005 Questions & Answers

• Question 71:

  A project sponsor asked the PM to provide a summary of the current financial status. The PM uses the following burn up chart for the analysis:

  

  Based on the chart, which of the following is the current status of the project?

  A. Behind schedule and over budget

  B. Behind schedule and under budget

  C. Ahead of schedule and over budget

  D. Ahead of schedule and under budget

  Correct Answer: A

  The project manager can use the burn up chart to analyze the current status of the project based on its scope (value delivered), budget (cost), and schedule (time). A burn up chart is a graphical tool that shows how much work has been completed (burned up) versus how much work remains (scope) over time. It also shows how much budget has been spent (burned up) versus how much budget remains (budget) over time. A burn up chart can help to monitor and control the project progress and performance and identify any variances or deviations from the plan. The chart given shows that both scope and budget lines are above their respective target lines at any given time point. This means that less work has been completed than planned (scope variance) and more money has been spent than planned (budget variance) at any given time point. Therefore, the project is behind schedule and over budget.

• Question 72:

  Two project team members are assigned to set up new work areas and are disagreeing about the placement of hardware and peripherals at the end users' desks. The requirements do not specify where to place the items, just what is needed in each space. Which of the following should the project manager do to resolve the conflict?

  A. Send out a survey to the potential end users to gather information about the best functional setup for work productivity.

  B. Provide clear instructions based on personal preference and aesthetics for setup of the work areas.

  C. Explain to team members that the placement of the items is not too important, as long as everything is connected and working.

  D. Facilitate a meeting between team members to review the pros and cons of the different configurations so as to encourage an amicable solution.

  Correct Answer: D

  This answer is based on the best practice of conflict resolution in project management, which is to use a collaborative or problem-solving approach that seeks a win- win outcome for all parties involved. By facilitating a meeting, the project manager can help the team members communicate effectively, understand each other's perspectives, and find a mutually acceptable solution that meets the project requirements. This way, the project manager can also maintain team morale and cohesion, and avoid imposing a decision that may cause resentment or dissatisfaction among the team members. References: CompTIA Project+ Certification Study Guide4, CompTIA Project+ Certification Exam Objectives5, How Do You Handle Conflict in Project Management? 7 Strategies for Conflict Resolution in Project Management, The Conflict Resolution Skills Every Project Manager Needs

• Question 73:

  During the project initiation phase, a project team has been identified. Which of the following is the NEXT step for the project manager?

  A. Determine budget constraints.

  B. Validate the business case.

  C. Update the project charter.

  D. Create a project schedule

  Correct Answer: C

  Update the project charter. Updating the project charter would be the next step for the project manager after identifying the project team during the project initiation phase. A project charter is a document that formally authorizes a project and defines its purpose, scope, objectives, deliverables, milestones, roles and responsibilities, assumptions, constraints, risks, budget, and timeline. A project charter can help to align the expectations and interests of all stakeholders involved in a project and provide direction and guidance for planning and executing the project.

• Question 74:

  Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

  A. Compromising

  B. Forcing

  C. Smoothing

  D. Collaborating

  Correct Answer: C

  Smoothing is a conflict resolution technique that involves emphasizing the areas of agreement and minimizing the areas of difference. It is useful when the conflict is minor and the relationship between the parties is more important than the issue. Smoothing can help maintain harmony and avoid further escalation of the conflict1.

• Question 75:

  The executive sponsor asks a project manager to summarize the following for a project:

  1.

  Final capital expenditures.

  2.

  Anticipated cost of new employee resources to support the solution.

  3.

  Maintenance estimates.

  Which of the following information should the project manager provide?

  A. Cost baseline

  B. Burn rate

  C. Cost variance report

  D. Total project cost

  Correct Answer: A

• Question 76:

  A project manager has been informed that the delivery of required IT equipment will be delayed. Which of the following is the FIRST step the project manager should take?

  A. Make an impact assessment.

  B. Prepare a new purchase order.

  C. Select a new vendor.

  D. Create a risk register.

  Correct Answer: A

  The project manager should make an impact assessment after being informed that the delivery of required IT equipment will be delayed. An impact assessment is a process of analyzing and evaluating how a change or an issue may affect the scope, schedule, cost, quality, or risks of a project. An impact assessment can help to determine the severity and implications of the delay on the project objectives and deliverables and identify any possible alternatives or corrective actions to minimize or avoid its negative effects.

• Question 77:

  Defects associated with project deliverables have been reported. The project team needs to find the cause of the defects. Which of the following tools should the project team use to find the cause?

  A. Kanban board

  B. Pareto chart

  C. Ishikawa diagram

  D. Decision tree

  Correct Answer: C

  An Ishikawa diagram is a tool that the project team should use to find the cause of the defects associated with project deliverables. An Ishikawa diagram, also known as a fishbone diagram or a cause-and-effect diagram, is a graphical tool that shows the possible causes of a problem or effect using a fishbone-like structure. An Ishikawa diagram can help to identify and analyze the root causes of defects or issues and find solutions to prevent or eliminate them.

• Question 78:

  A PM is working with stakeholders in the discovery phase and comparing the cost of the project to the cost savings the project will produce when it is complete. The output of this exercise will produce the:

  A. ROI.

  B. SOW.

  C. RFI.

  D. RPR

  Correct Answer: A

  The output of this exercise where the project manager is comparing the cost of the project to the cost savings the project will produce when it is complete will produce the return on investment (ROI). ROI is a financial metric that measures the profitability or efficiency of an investment by comparing its benefits or returns to its costs. ROI can help to evaluate the value or worth of a project and support decision making and prioritization. ROI is calculated by dividing the net benefits (benefits minus costs) by the total costs and multiplying by 100 to get a percentage.

• Question 79:

  A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization's reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Select TWO).

  A. Train users on the proper use of the system.

  B. Escalate the issue to the CCB

  C. Hold sessions to understand user challenges.

  D. Track system usage and report user activity.

  E. Log the issue in the project risk register.

  F. Create a memorandum of acceptable use.

  Correct Answer: CD

  The project manager should hold sessions to understand user challenges and track system usage and report user activity. These steps will help the project manager to identify the root causes of the adoption issues and monitor the progress of the system utilization. They will also help to communicate with the sales organization and provide feedback and support.

• Question 80:

  A project is running over budget, and due to new legislation in the country, the company needs to release all its contractors on the project or hire them as full-time employees. Which of the following should the PM do next to comply with the new legislation?

  A. Use only full-time employees even if the project is delayed.

  B. Hire all team members to avoid any delay in the project.

  C. Close the contract and pay the contractors cash for the remainder of the project.

  D. Look for an overseas vendor to finalize the project work.

  Correct Answer: A

  In response to new legislation requiring the release of contractors or their conversion to full-time employees, the project manager should prioritize compliance with the law. This may involve using only full-time employees, even if it results in

  project delays. The focus should be on legal compliance and the ethical treatment of workers, rather than solely on project timelines.

  References: The answer is based on standard project management practices and the typical response to changes in legislation affecting project staffing. For detailed information, please refer to the CompTIA Project+ Study Guide and other

  official CompTIA resources.