Microsoft Microsoft Certifications PL-200 Questions & Answers
Question 251:
HOTSPOT
A company has a Power Apps app.
The app must meet the following requirements:
1.
Managers assign lead records to the sales department. A new phone call record must be created if a lead record has no activities.
2.
An email must be sent to the manager if the phone call record created is not completed after one day.
A classic workflow must run when a lead record is assigned.
You need to configure the check conditions for the workflow.
Which value should you use for each condition? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Process Activity Count
Managers assign lead records to the sales department. A new phone call record must be created if a lead record has no activities.
When designing workflows, it is possible to test the number of activities (open and closed) against a record (only activities that are regarding the record directly are counted).
The count is available under the Local Value – Process.
There are two activity counts – Activity Count and Activity Count Including Process.
Activity Count is a count of all activities (open and closed) excluding ones created by any workflow.
Activity Count including Workflow is a count of all activities (open and closed) regardless of how they were created.
Box 2: Lead Created On + 1 Day
An email must be sent to the manager if the phone call record created is not completed after one day.
Reference:
https://fkbase.info/workflow-activity-count/
Question 252:
HOTSPOT
You create a canvas app.
The app requires access to data that is stored in collections. The app must provide the following actions:
1.
Create a new collection variable.
2.
Remove table values from a collection.
You need to configure functions for the app.
Which functions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Collect
Create a new collection variable.
Collect, Clear, and ClearCollect functions in Power App creates and clears collections and adds records to any data source.
Note: Power Apps has three types of variables:
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Collections Scope: App Holds a table that can be referenced from anywhere in the app. Allows the contents of the table to be modified rather than being set as a whole. Can be saved to the local device for later use. Functions: Collect, ClearCollect
Incorrect:
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Global variables Scope: App Simplest to use. Holds a number, text string, Boolean, record, table, etc. that can be referenced from anywhere in the app. Function: Set
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Context variables Scope: Screen Great for passing values to a screen, much like parameters to a procedure in other languages. Can be referenced from only one screen. Functions: UpdateContext, Navigate
Box 2: Clear
Remove table values from a collection.
The Clear function deletes all the records of a collection. The columns of the collection will remain.
You create a model-driven app for an automobile parts help desk.
A help desk agent uses a form to gather information about customers’ automobiles in two custom tables. The names of the tables are Client and Automobile.
The form must prepopulate the following information about the customer from the client table:
1.
First name
2.
Last name
The agent must be able to type the following information about the automobile:
1.
Automobile make
2.
Automobile model
You need to implement the form.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Question 254:
HOTSPOT
A company is implementing a data model by using Dataverse.
The company requires the following columns in a new custom table:
You need to choose the column type that uses the least amount of database storage for each column.
Which column types should you choose? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Text Area Single Line of Text This field can contain up to 4,000 text characters. You can set the maximum length to be less than this. This field has several format options that will change the presentation of the text. These options are Email, Text, Text Area, URL, Ticker Symbol, and Phone.
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Text
This option simply displays text.
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Text Area
This format option can be used to display multiple lines of text. But with a limit of 4000 characters, the Multiple Lines of Text field is a better choice if large amounts of text are expected.
Box 2: Multiline Text Multiple Lines of Text This field can contain up to 1,048,576 text characters. You can set the maximum length to be less than this. When you add this field to a form, you can specify the size of the field.
Box 3: Customer Customer A lookup field that you can use to specify a customer, which can be an account or contact.
Customer field In previous releases of Dynamics 365 Customer Engagement (on-premises), several out-of-the-box entities such as the Case, Lead, and Opportunity entities, included a special kind of lookup field that represented a customer. Using this lookup field you could choose between two entities: Account or Contact. With this new capability, you can add the Customer field to any system or custom entity. You can use the Customer field in more entities to track the customer's information in the same way you've used the Customer field in the Case, Lead, and Opportunity entities.
Box 4: Choice Dataverse Choice vs Choices The number of options that can be selected defines a choice from a choices column. A choice column just supports one option, whereas a choice column also supports the addition of numerous values.
A company creates a Microsoft Teams app that stores data in two tables in a Microsoft Dataverse for Teams environment.
Users require access to the app and the app data.
You need to configure access.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Create a security role and assign permissions by table.
One of the advantages of building Power Apps in Teams with Dataverse for Teams is that it provides the ability to set the table permissions to your specific business needs that map the security roles in Teams — such as Owners, Members, Guests, and App Users.
For example, if there's a table that the users should only be able to modify for the records that they own, Dataverse for Teams offers a table permission called Collaborate that gives users the ability to only edit records that they own. Box 2: Share with a security group Set permission and share apps with colleagues
Assign table permissions Assign the colleagues with access role to a security group and share the app After collaboration with your team to build an app, as an owner of the team, you can share the app and its underlying data with other colleagues within your company that don't belong to your development team.
To share an app:
Assign the correct permissions for the tables in your app for the Colleagues with access role.
Select a security group you would like to assign to the Colleagues with access role.
Choose which apps the Colleagues with access role should have access to.
Once you’re done sharing your apps, they’ll appear in the Built for your colleagues section within the Teams app store. If you’re a Teams admin, you can also pin apps for users in the Teams app bar for even easier discovery.
A company uses Power Apps. You enable auditing in Microsoft Dataverse.
Users report the following issues when viewing the audit logs:
1.
Unable to view the read access audit logs.
2.
Unable to view the Account table audit logs.
You need to troubleshoot the issues.
What are the causes of the issues? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Auditing is not enabled at the environment level.
Unable to view the read access audit logs.
Audit data is now stored separately from customer records so an organization's audit log can grow to many terabytes in size without limiting available Database capacity.
Audit Retention Policy:
In the ‘Admin Center’, on the ‘Environment’ page now we have ‘Auditing -> Manage’ option to set the Audit Retention Policy.
Select one of the options from the dropdown to set the retention duration.
Box 2: Auditing is disabled at the table level. Unable to view the Account table audit logs.
You can use Dataverse tables and APIs to:
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Enable or disable tables and columns for auditing.
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Etc.
Reference: https://rajeevpentyala.com/tag/audit/
Question 257:
HOTSPOT
You use Power Virtual Agents to create a bot that will answer and transfer help desk calls.
You create topics that contain nodes and functions. The company has the following requirements for the bot:
1.
When a caller states the word issue, help, or problem, the bot must respond with the question, “How can we help you today?”
2.
When the bot responds with the question, “How can we help you today?”, the bot must provide the caller with the choices of hardware, software, or other.
3.
When the caller asks a question, the bot must save the response so that it can perform an action on the response.
You need to configure the bot.
Which nodes or functions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Trigger phrase
When a caller states the word issue, help, or problem, the bot must respond with the question, “How can we help you today?”
Trigger phrases are phrases, keywords, and questions that a user is likely to type that are related to a specific issue. Conversation nodes define how a bot should respond to a trigger phrase and what it should do.
The AI uses natural language understanding (NLU) to parse what a customer types and find the most appropriate trigger phrase or node.
For example, a user might type "Open hours" into your bot. The AI matches that to the Store hours topic, begins a conversation that asks which store the customer is interested in, and then displays the hours the store is open.
Box 2: Question
When the bot responds with the question, “How can we help you today?”, the bot must provide the caller with the choices of hardware, software, or other
Ask a question
1.
To have the bot ask a question and get a response from the user, select Add node (+) to add a node, and then select Ask a question to add a new Question node.
2.
Enter the question phrase in Ask a question.
3.
In the Identify list, select an option for the user's response.
The options determine what the bot should listen for when the user responds. For more information, see Use entities in a conversation.
4.
Depending on what you selected in Identify, enter the options the user should have.
For example, if you selected Multiple choice options, enter the choices the user can specify in Options for user. Each choice is presented to the user as a multiple choice button, but users can also type their answer.
The conversation editor creates separate paths in the conversation depending on the customer's response. The conversation path leads the customer to the appropriate resolution for each response. You can add nodes to create branching
logic, and specify what the bot should respond with for each variable.
5.
(Optional) Save the user response in a variable to be used later.
A company plans to implement chatbots by using Power Virtual Agents.
The company has the following requirements for the bots:
1.
Users in the accounting department must be able to create a bot for frequently asked questions.
2.
The support desk users must be able to use the bot.
The users must not be able to change environment parameters in the Microsoft Power Platform environment.
You need to configure the permissions for the bots.
Which actions should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Assign users to a security role.
Users in the accounting department must be able to create a bot for frequently asked questions.
Create a bot in an existing environment where you don't have access
To create a bot in an environment where you don't have access, you'll need to be a system administrator or contact the system administrator. You then need to complete the following:
Create a bot in the environment (this step will install the necessary Power Virtual Agents solutions).
Assign the security role of "bot author" to you in the environment.
You can then return to the Power Virtual Agents portal and create a bot in the environment.
Incorrect:
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System Administrator role Too powerful.
The users must not be able to change environment parameters in the Microsoft Power Platform environment.
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Share the bot with a security group. So that users can use the bot.
Box 2: Share the bot with a security group.
The support desk users must be able to use the bot.
Share your bot with other users
You can share your bots with others to grant them special permissions. There are two different sharing methods:
Grant security groups, or your whole organization, permission to chat with the bot.
Invite users to collaborate on your bot project. Collaborators always have permission to chat with the bot.
Accompany plans to implement a model-driven app. The company will enter data through the app.
The company has the following requirements:
1.
Users must be able to search for the data inside the app.
2.
Users must be able to search for the data outside the app.
You need to configure a solution for each requirement.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Box 1: Dataverse search
Users must be able to search for the data inside the app.
Use Dataverse search for model-driven apps in the Power Apps mobile app
You can quickly find the information that you're looking for by using Dataverse search. The Dataverse search experience delivers fast and comprehensive results across multiple tables, in a single list, sorted by relevance.
Dataverse search is already available when you're using a model-driven app in a web browser. The functionality is the same in Power Apps Mobile.
Box 2: Microsoft Search
Users must be able to search for the data outside the app.
Microsoft Search
Microsoft Search helps you find what you need to complete what you're working on. Whether you're searching for people, files, organization charts, sites, or answers to common questions, you can use Microsoft Search throughout your
workday to get answers.
Incorrect:
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You can use the Content Search eDiscovery tool in the Office 365 Security and Compliance Center to search for items such as email, documents, and instant messaging conversations in your Office 365 organization.
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Modern search
Modern global search experience, backed by Microsoft Dataverse search, for all model-driven Power Apps on all devices as the default—helping users find their information and navigate easily.
Features include:
Seeing suggested results as you type puts Dataverse information at your fingertips.
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