Salesforce Salesforce Certifications SALESFORCE-ASSOCIATE Questions & Answers

• Question 71:

  An organization wants to implement Salesforce into its business model. The requirements include:

  Operations management Program management Grantmaking Fundraising Marketing Engagement

  Which cloud is preconfigured to handle all of these requirements?

  A. Experience

  B. Analytics

  C. Nonprofit

  Correct Answer: C

• Question 72:

  A Salesforce standard profile end user is looking for specific information on an Opportunity record page. They are overwhelmed by the required scrolling to see the page. What should the user do to simplify the page to see only what they want?

  A. Collapse detail sections.

  B. Remove activities.

  C. Change page layout assignment.

  Correct Answer: A

• Question 73:

  A Salesforce associate is asked to share records about a carpool program with users. Which type of group should the associate create?

  A. Private Group(s)

  B. Public Group(s)

  C. A Queue

  Correct Answer: B

• Question 74:

  Get Cloudy Consulting (GCC) is experiencing significant performance degradation.

  What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?

  A. Ask a question on the Trailblazer Community.

  B. Check System Status on the Trust site.

  C. Open a case with Salesforce Support.

  Correct Answer: B

• Question 75:

  A Salesforce associate vwants vto learn more about converting Leads to Contacts. They enjoy learning in an asynchronous, gamified way. Which resource should they use?

  A. Salesforce Help

  B. Trailblazer Community

  C. Trailhead

  Correct Answer: C

• Question 76:

  Get Cloudy Consulting'^ dashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls for each of the regions.

  How should the associate add this functionality?

  A. Create new dashboards for each region.

  B. Add a Region filter to the dashboard.

  C. Use an analytics package from the AppExchange.

  Correct Answer: B

• Question 77:

  Salesforce is built on objects like Account, Contact, and Opportunity. What is a representation of an object?

  A. A spreadsheet where the records are rows and the fields are columns

  B. Physical visualization of an Account, Contact, or Opportunity

  C. A set of relationships that link an Account, Contact, or Opportunity

  Correct Answer: A

• Question 78:

  Refer to the screenshot that shows the Home page.

  

  A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home. What should the associate do to customize the items on the navigation bar?

  A. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.

  B. Use the downward arrow next to each item name, then select Move to move the item left or right.

  C. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.

  Correct Answer: A

• Question 79:

  What is the maximum number of rows a report will display?

  A. 5,000

  B. 3,000

  C. 2,000

  Correct Answer: C

• Question 80:

  An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers. Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

  A. CRM Analytics

  B. Experience

  C. Cloud Sales Cloud

  Correct Answer: B