Universal Containers would like to track defects within Salesforce. A defect need to have the following fields:
1. Severity
2. Type
3. Status
4. Description
There will be multiple Defects related to the standard Case object.
Defects will be assigned to different owners which will often be different to the Case owner. Which option
should the Architect choose to meet the requirement?
A. Create a relationship between the standard defect object and the standard case object.
B. Create a custom object for defects and relate it to cases using lookup
C. Create all defect fields on the case object to track the defect and lookup.
D. Create a custom object for defects and relate it to cases using master ç’¬etail
Which three capabilities are available with Enterprise Territory Management? Choose 3 answers
A. Create a public group with Territory
B. Share a report or dashboard folder with a Territory
C. Metadata API Support
D. Integration with Collaborative Forecasting
E. Assignment of Territory on Opportunities
Universal Containers has developed Apex code to manually create AccountShare records to grant specific users access to individual Accounts. What must the Architect do to ensure the AccountShare records are not deleted when the owner of the Account is changed?
A. Create the share records and set the RowCause to a custom Apex Sharing Reason.
B. Create the share records in a class with the "Without Sharing" keyword.
C. Create the share records with the Delete on Owner Change field set to false.
D. Create the share records and set the RowCause to Manual.
Universal Containers uses the Case object to track service tickets. They have implemented Case teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner" options would the user see while creating a list view on the Case object?
Choose 2 answers A. My Case Teams
B. Roles
C. Public Groups
D. Queue
Universal containers has a global 24x7 salesforce.com implementation that supports sales, services, order management, and various other parts of their business. They have a nested territory hierarchy, 10,000 sales users cover and 20,000 support agents. Territory changes happen daily. The demand for new applications and changes to the platform is high and they follow and agile development methodology and deliver new releases every two weeks on the platform. What salesforce.com feature would have the system recover from a maintenance restart on Salesforce servers?
A. Enable Deferred Sharing Rule recalculation
B. Enable Granular Locking on the system.
C. Enable Filter-Based Opportunity Territory Assignment.
D. Enable Parallel Sharing Rule recalculation
Universal Containers created a custom object called Defect and would like to enable the Sharing button on the Defect page layout to share the records manually to other users in the organization. In which scenario will the Sharing button appear?
A. The Sharing model is either Private or Public Read only.
B. The Sharing button always appears.
C. The Sharing model is Public Read/Write.
D. The Sharing model is Public Read/Write/Transfer.
What feature in Salesforce is needed to restrict access to a custom object that has Public Read/Write access?
A. Role Hierarchy
B. Record Type
C. Page Layout
D. Profile
Universal Containers (UC) works with a dealer network to sell their products. There are approximately 5,000 dealers that do business with UC and UC has purchased a Partner Community to interact with each of their dealers on Opportunities. Each dealer is structured so that there are a group of managers who will oversee a larger team of agents. UC would like to set the Organization-Wide Defaults to Private for the Opportunity object, both internally and externally. Within each dealer, there are a few agents called Lead Agents who should be able to see the Opportunities for all of the other Agents at the dealer. What is the optimal solution for an Architect to recommend?
A. Add a Sharing Set that shares Opportunities to the Lead Agent based on the Lead Agents Account.
B. Build an Apex Managed Sharing rule that will assign specific Opportunities to Lead Agents.
C. Grant Super User access to the Lead Agents as part of the Community user setup.
D. Create a Sharing Rule to share opportunities to the owner's manager's role and below.
Universal Containers wants to create a way to store sensitive Invoice Data in Salesforce. A User who owns an Account should not see every Invoice, but only invoices that they or their subordinates own. Which two features should be considered during this solution implementation?
Choose 2 answers.
A. Deploy the Relationship between Accounts and the Invoices Object as Master-Detail.
B. Ensure that the Organization-Wide Default sharing for Invoices is set to Private.
C. Create a Workflow that populates the Invoice sharing object upon Insert.
D. Deploy the Relationship between Accounts and the Invoices Object as Lookup.
A user at Universal Containers would like to give access to a Report folder to someone else in the organization.
Which two access permissions should the user have to support this requirement?
Choose 2 answers.
A. The "Viewer" Report folder permission
B. The "Editor" Report folder permission.
C. The "Manage Reports in Public Folders" Profile permission.
D. The "Manager" Report folder permission.
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