CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 151:

  An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

  technician perform to fix the issue?

  A. Disable the Windows Update service.

  B. Check for updates.

  C. Restore hidden updates.

  D. Rollback updates.

  Correct Answer: D

  The technician should perform a rollback of the Windows update that caused the issue with the locally attached devices. A rollback is a process of uninstalling an update and restoring the previous version of the system. This can help to fix any compatibility or performance issues caused by the update. To rollback an update, the technician can use the Settings app, the Control Panel, or the System Restore feature. The technician should also check for any device driver updates that might be needed after rolling back the update. Disabling the Windows Update service is not a good practice, as it can prevent the system from receiving important security and feature updates. Checking for updates might not fix the issue, as the update that caused the issue might still be installed. Restoring hidden updates is not relevant, as it only applies to updates that have been hidden by the user to prevent them from being installed. References: https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10 https://support.microsoft.com/en-us/windows/show-or-hide-updates-in-windows-10-9c9f0a4f-9a6e-4c8e-8b44-afbc6b33f3cf

• Question 152:

  A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

  A. EULA

  B. Pll

  C. DRM

  D. Open-source agreement

  Correct Answer: A

  The installation of home edition software on computers at a local office most likely violates the EULA. EULA stands for End User License Agreement and is a legal contract that specifies the terms and conditions for using a software product or service. EULA typically covers topics such as license scope, duration and limitations, rights and obligations of the parties, warranties and disclaimers, liability and indemnity clauses, and termination procedures. EULA may also restrict the use of home edition software to personal or non-commercial purposes only, and prohibit the use of home edition software in business or professional settings. Violating EULA may result in legal actions or penalties from the software vendor or developer. PII stands for Personally Identifiable Information and is any information that can be used to identify or locate an individual, such as name, address, phone number, email address, social security number or credit card number. PII is not related to software installation or licensing but to data protection and privacy. DRM stands for Digital Rights Management and is a technology that controls or restricts the access and use of digital content, such as music, movies, books or games. DRM is not related to software installation or licensing but to content distribution and piracy prevention. Open-source agreement is a type of license that allows users to access, modify and distribute the source code of a software product or service freely and openly. Open-source agreement does not restrict the use of software to home edition only but encourages collaboration and innovation among developers and users. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.1

• Question 153:

  A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

  A. Enable promiscuous mode.

  B. Clear the browser cache.

  C. Add a new network adapter.

  D. Reset the network adapter.

  Correct Answer: D

  Resetting the network adapter is the best way to apply the changes made to the hosts file on a few PCs. The hosts file is a text file that maps hostnames to IP addresses and can be used to block certain domains by redirecting them to invalid or local addresses. Resetting the network adapter will clear the DNS cache and force the PC to use the new entries in the hosts file.

• Question 154:

  A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

  A. High availability

  B. Regionally diverse backups

  C. On-site backups

  D. Incremental backups

  Correct Answer: B

  Regionally diverse backups are backups that are stored in different geographic locations, preferably far away from the primary site. This way, if a disaster such as a hurricane or a power outage affects one location, the backups in another location will still be available and accessible. Regionally diverse backups can help ensure business continuity and data recovery in case of a disaster. The other options are not the best backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. High availability is a feature that allows a system to remain operational and accessible even if one or more components fail, but it does not protect against data loss or corruption. On-site backups are backups that are stored in the same location as the primary site, which means they are vulnerable to the same disasters that can affect the primary site. Incremental backups are backups that only store the changes made since the last backup, which means they require less storage space and bandwidth, but they also depend on previous backups to restore data and may not be sufficient for disaster recovery.

• Question 155:

  A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to `mirror the source data for the backup?

  A. copy

  B. xcopy

  C. robocopy

  D. Copy-Item

  Correct Answer: C

  Robocopy is a command-line utility that can be used to mirror the source data for the backup. It can copy files and folders with various options, such as copying only changed files, preserving attributes and permissions, and retrying failed

  copies. Robocopy is more powerful and flexible than copy or xcopy, which are simpler commands that can only copy files and folders without mirroring or other advanced features. Copy-Item is a PowerShell cmdlet that can also copy files and

  folders, but it is not a native Windows utility and it requires PowerShell to run.

  References: https://windowsreport.com/mirror-backup-software/

• Question 156:

  A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

  A. Settings > Personalization

  B. Control Panel > Credential Manager

  C. Settings > Accounts > Family and Other Users

  D. Control Panel > Network and Sharing Center

  Correct Answer: C

  The technician would most likely use Settings > Accounts > Family and Other Users to add an individual as a local administrator on a Windows home PC. Settings > Accounts > Family and Other Users allows users to add and manage other user accounts on their Windows PC. The technician can add an individual as a local administrator by selecting Add someone else to this PC under Other users and following the steps to create a new user account with administrator privileges. Settings > Personalization allows users to customize the appearance and behavior of their desktop, such as themes, colors, backgrounds, lock screen and screensaver. Settings > Personalization is not related to adding an individual as a local administrator on a Windows home PC but to configuring desktop settings and preferences. Control Panel > Credential Manager allows users to view and manage their web credentials and Windows credentials stored on their Windows PC. Control Panel > Credential Manager is not related to adding

• Question 157:

  Which of the following script types is used with the Python language by default?

  A. .ps1

  B. .vbs

  C. .bat

  D. .py

  Correct Answer: D

  The script type that is used with the Python language by default is .py. .py is a file extension that indicates a Python script file that contains Python code that can be executed by a Python interpreter or compiler. Python is a high-level, general-purpose and interpreted programming language that can be used for various applications, such as web development, data analysis, machine learning and automation. .ps1 is a file extension that indicates a PowerShell script file that contains PowerShell code that can be executed by a PowerShell interpreter or compiler. PowerShell is a task-based, command-line and scripting language that can be used for system administration and automation on Windows systems. .vbs is a file extension that indicates a VBScript file that contains VBScript code that can be executed by a VBScript interpreter or compiler. VBScript is an Active Scripting language that can be used for web development and automation on Windows systems. .bat is a file extension that indicates a batch file that contains a series of commands that can be executed by a command-line interpreter or shell on Windows systems. Batch files can be used for system administration and automation on Windows systems. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 4.3

• Question 158:

  A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

  A. VPN

  B. SMB

  C. RMM

  D. MSRA

  Correct Answer: B

  SMB stands for Server Message Block, which is a network file sharing protocol that allows applications on a computer to read and write to files and to request services from server programs in a computer network. SMB is a built-in protocol in Windows operating systems and can be used to transfer files between computers over a network. The technician can use SMB to access a file share on the user's workstation and copy the file to or from it. VPN stands for virtual private network, which is a technology that creates a secure and encrypted connection over a public network. VPN is not a built-in protocol in Windows operating systems and does not directly transfer files between computers. RMM stands for remote monitoring and management, which is a type of software solution that allows remote management and monitoring of devices and networks. RMM is not a built-in protocol in Windows operating systems and does not directly transfer files between computers. MSRA stands for Microsoft Remote Assistance, which is a feature that allows a user to invite another user to view or control their computer remotely. MSRA is not a protocol, but an application that uses Remote Desktop Protocol (RDP) to establish a connection. MSRA does not directly transfer files between computers. https://www.pcmag.com/picks/the-best-desktop-workstations

• Question 159:

  A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Select TWO).

  A. Encryption

  B. Antivirus

  C. AutoRun

  D. Guest accounts

  E. Default passwords

  F. Backups

  Correct Answer: AF

  Encryption is a way of protecting cardholder data by transforming it into an unreadable format that can only be decrypted with a secret key. Backups are a way of ensuring that cardholder data is not lost or corrupted in case of a disaster or system failure. Both encryption and backups are part of the PCI DSS requirements that apply to any entity that stores, processes, or transmits cardholder data. The other options are not directly related to credit card data security or compliance.

• Question 160:

  A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

  A. UAC

  B. MDM

  C. LDAP

  D. SSO

  Correct Answer: B

  MDM stands for mobile device management, which is a type of software solution that allows remote management and security of mobile devices. MDM can help a company reduce data disclosure caused by malware that may infect these devices by enforcing security policies, such as encryption, password protection, antivirus software, and remote wipe. MDM can also monitor and control the access of personal devices to corporate data and networks. UAC stands for user account control, which is a feature of Windows that prompts users for permission or an administrator password before making changes that affect the system. UAC may not be effective in preventing malware infection or data disclosure on personal devices. LDAP stands for lightweight directory access protocol, which is a protocol for accessing and managing information stored in a directory service, such as user names and passwords. LDAP does not directly address the issue of malware infection or data disclosure on personal devices. SSO stands for single sign-on, which is a feature that allows users to access multiple applications or services with one set of credentials. SSO may not prevent malware infection or data disclosure on personal devices, and may even increase the risk if the credentials are compromised.

  https://www.nist.gov/news-events/news/2021/03/mobile-device-security-bring-your-own-device-byod-draft-sp-1800-22