CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 171:

  A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

  A. Document the date and time of change.

  B. Document the purpose of the change.

  C. Document the risk level.

  D. Document findings of the sandbox test.

  Correct Answer: A

  After implementing a change authorized by the change advisory board (CAB), the technician should document the date and time of change as part of the post-implementation review. This helps to track the change history, verify the success of the change, and identify any issues or incidents caused by the change. Documenting the purpose of the change, the risk level, and the findings of the sandbox test are all part of the pre-implementation activities that should be done before submitting the change request to the CAB.

  References: https://www.manageengine.com/products/service-desk/itil-change-management/cab-change-advisory-board.html https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/change-advisory-board-setup.pdf

• Question 172:

  A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

  A. Dock

  B. Spotlight

  C. Mission Control

  D. Launchpad

  Correct Answer: C

  application that will allow a macOS user to create another virtual desktop space is Mission Control Mission Control lets you create additional desktops, called spaces, to organize the windows of your apps. You can create a space by entering Mission Control and clicking the Add button in the Spaces bar. You can also assign apps to specific spaces and move between them easily.

• Question 173:

  A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

  A. Boot order

  B. Malware

  C. Drive failure

  D. Windows updates

  Correct Answer: C

  A S.M.A.R.T. error is a warning that a hard drive is about to fail or has failed. This means that the OS cannot be loaded from the drive and the user will see an error message indicating there is no OS found. The most likely cause of this issue is drive failure.

• Question 174:

  After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?

  A. Device Manager

  B. Administrator Tools

  C. Programs and Features

  D. Recovery

  Correct Answer: D

  Recovery is a Windows 10 utility that can be used to address the concern of a failed update that prevents an application from launching. Recovery allows the user to reset the PC, go back to a previous version of Windows, or use advanced startup options to troubleshoot and repair the system. Device Manager, Administrator Tools, and Programs and Features are not Windows 10 utilities that can fix a failed update.

• Question 175:

  A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

  A. System

  B. Indexing Options

  C. Device Manager

  D. Programs and Features

  Correct Answer: A

  System is the Control Panel utility that should be used to change the Path Environment Variable. The Path Environment Variable is a system variable that specifies the directories where executable files are located. To edit the Path Environment Variable, the technician should go to System > Advanced system settings > Environment Variables and then select Path from the list of system variables and click Edit.

• Question 176:

  While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

  A. Evil twin

  B. Impersonation

  C. Insider threat

  D. Whaling

  Correct Answer: A

  An evil twin is a type of social-engineering attack that involves setting up a rogue wireless access point that mimics a legitimate one. The attacker can then intercept or modify the traffic of the users who connect to the fake SSID. The attacker may also use phishing or malware to steal credentials or personal information from the users

• Question 177:

  A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

  A. VPN

  B. MSRA

  C. SSH

  D. RDP

  Correct Answer: B

  MSRA stands for Microsoft Remote Assistance, and it is a feature that allows a technician to remotely view and control another user's Windows PC with their permission. MSRA is built-in to Windows and does not require any additional

  software installation. To use MSRA, the technician and the user need to follow these steps:

  On the user's PC, type msra in the search box on the taskbar and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Save this invitation as a file and choose a location to save the file. This file

  contains a password that the technician will need to connect to the user's PC. Send the file and the password to the technician via email or another secure method.

  On the technician's PC, type msra in the search box on the taskbar and select Help someone who has invited you.

  Select Use an invitation file and browse to the location where the file from the user is saved. Enter the password when prompted.

  The user will see a message asking if they want to allow the technician to connect to their PC. The user should select Yes.

  The technician will see the user's desktop and can request control of their PC by clicking Request control on the top bar. The user should allow this request by clicking Yes.

  The technician can now view and control the user's PC and assist them with installing software.

• Question 178:

  Which of the following is the proper way for a technician to dispose of used printer consumables?

  A. Proceed with the custom manufacturer's procedure.

  B. Proceed with the disposal of consumables in standard trash receptacles.

  C. Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

  D. Proceed with the disposal of consumables in standard recycling bins.

  Correct Answer: A

  When it comes to disposing of used printer consumables , it is important to follow the manufacturer's instructions or guidelines for proper disposal, as different types of consumables may require different disposal procedures. Some manufacturers provide specific instructions for proper disposal, such as sending the used consumables back to the manufacturer or using special recycling programs. Therefore, the proper way for a technician to dispose of used printer consumables is to proceed with the custom manufacturer's procedure , if provided. This option ensures that the disposal is handled in an environmentally friendly and safe manner.

• Question 179:

  A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

  A. Private-browsing mode

  B. Invalid certificate

  C. Modified file

  D. Browser cache

  Correct Answer: C

  The most likely cause of the issue of having different hash values for a downloaded security tool is a modified file. A hash value is a unique and fixed-length string that is generated from an algorithm that processes data or files. A hash value can be used to verify the integrity and authenticity of data or files by comparing it with a known or expected value. If the hash values do not match, it means that the data or file has been altered or corrupted in some way. A modified file may result from intentional or unintentional changes, such as editing, encryption, compression or malware infection. Private-browsing mode is a feature that allows users to browse the web without storing any browsing history, cookies or cache on their browser. Private-browsing mode does not affect the hash value of a downloaded file but only how the browser handles user data. Invalid certificate is an error that occurs when a website or a server does not have a valid or trusted digital certificate that proves its identity and secures its communication. Invalid certificate does not affect the hash value of a downloaded file but only how the browser verifies the website or server's credibility. Browser cache is a temporary storage that stores copies of web pages, images and other content that users have visited on their browser.

• Question 180:

  A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

  A. Database system

  B. Software management

  C. Active Directory description

  D. Infrastructure as a Service

  Correct Answer: A

  A database system is a software application that allows storing, organizing, and managing data in a structured way. A database system can be used to register all employee badges and associated computer IDs by creating a table or a record for each employee that contains their badge number, computer ID, name, and other relevant information. A database system can also facilitate searching, updating, and deleting data as needed. Software management is a general term that refers to the process of planning, developing, testing, deploying, and maintaining software applications. It does not directly address the issue of registering employee badges and computer IDs. Active Directory description is a field in Active Directory that can be used to store additional information about an object, such as a user or a computer. It is not a software application that can be used to register employee badges and computer IDs by itself. Infrastructure as a Service (IaaS) is a cloud computing model that provides servers, storage, networking, and software over the internet. It does not directly address the issue of registering employee badges and computer IDs either.

  https://www.idcreator.com/ https://www.alphacard.com/photo-id-systems/card-type/employee-badges