CompTIA CompTIA Certifications 220-1102 Questions & Answers

• Question 161:

  Which of the following macOS features provides the user with a high-level view of all open windows?

  A. Mission Control

  B. Finder

  C. Multiple Desktops

  D. Spotlight

  Correct Answer: A

  Mission Control is the macOS feature that provides the user with a high-level view of all open windows. Mission Control allows the user to see and switch between multiple desktops, full-screen apps, and windows in a single screen. Mission Control can be accessed by swiping up with three or four fingers on the trackpad, pressing F3 on the keyboard, or moving the cursor to a hot corner

• Question 162:

  A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

  A. SSH

  B. VPN

  C. VNC

  D. RDP

  Correct Answer: C

  VNC (Virtual Network Computing) is a protocol that allows a technician to simultaneously view and control a user's screen remotely. VNC uses a server-client model, where the user's computer runs a VNC server and the technician's computer runs a VNC client. VNC can work across different platforms and operating systems3. SSH (Secure Shell) is a protocol that allows a technician to access a user's command-line interface remotely, but not their graphical user interface. VPN (Virtual Private Network) is a technology that creates a secure and encrypted connection over a public network, but does not allow screen sharing. RDP (Remote Desktop Protocol) is a protocol that allows a technician to access a user's desktop remotely, but not simultaneously with the user.

• Question 163:

  Which of the following is MOST likely used to run .vbs files on Windows devices?

  A. winmgmt.exe

  B. powershell.exe

  C. cscript.exe

  D. explorer.exe

  Correct Answer: C

  A .vbs file is a Virtual Basic script written in the VBScript scripting language. It contains code that can be executed within Windows via the Windows-based script host (Wscript.exe), to perform certain admin and processing functions.

  Cscript.exe is a command-line version of the Windows Script Host that provides command-line options for setting script properties. Therefore, cscript.exe is most likely used to run .vbs files on Windows devices.

  References: https://fileinfo.com/extension/vbs

  https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/cscript

• Question 164:

  A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate auto rotate is on. Which of the following will MOST likely resolve the issue?

  A. Recalibrating the magnetometer

  B. Recalibrating the compass

  C. Recalibrating the digitizer

  D. Recalibrating the accelerometer

  Correct Answer: D

  When a user rotates a cell phone horizontally to read emails and the display remains vertical, even though the settings indicate autorotate is on, this is typically due to a problem with the phone's accelerometer. The accelerometer is the sensor that detects changes in the phone's orientation and adjusts the display accordingly. If the accelerometer is not calibrated correctly, the display may not rotate as expected. Recalibrating the accelerometer is the most likely solution to this issue. The process for recalibrating the accelerometer can vary depending on the specific device and operating system, but it typically involves going to the device's settings and finding the option to calibrate or reset the sensor. Users may need to search their device's documentation or online resources to find specific instructions for their device.

• Question 165:

  A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

  A. Remove the HDD and then send the computer for repair.

  B. Check corporate polices for guidance.

  C. Delete the sensitive information before the computer leaves the building.

  D. Get authorization from the manager.

  Correct Answer: D

  The next step that the technician should do before taking the computer off site for repair is to get authorization from the manager. Getting authorization from the manager is important because it ensures that the technician has permission and approval to remove the computer from the premises and perform the repair work off site. Getting authorization from the manager can also help document and communicate the reason and duration of the repair and avoid any misunderstanding or conflict with the user or the organization. Removing the HDD and then sending the computer for repair may not be feasible or necessary if the issue is not related to the HDD or if the HDD contains essential data or software for the repair. Checking corporate policies for guidance may be a good step but it does not replace getting authorization from the manager who is responsible for the computer and its data. Deleting the sensitive information before the computer leaves the building may not be possible or advisable if the issue prevents access to the data or if the data is needed for troubleshooting or recovery purposes. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.1

• Question 166:

  Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

  A. Security groups

  B. Access control list

  C. Group Policy

  D. Login script

  Correct Answer: C

  Group Policy is the most likely tool to be used to change the security settings on a user's device in a domain environment. Group Policy is a feature of Windows that allows administrators to manage and configure settings for multiple devices and users in a centralized way. Group Policy can be used to enforce security policies such as password complexity, account lockout, firewall rules, encryption settings, etc.

• Question 167:

  A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

  A. File Explorer

  B. Startup Folder

  C. System Information

  D. Programs and Features

  E. Task Scheduler

  F. Device Manager

  Correct Answer: BE

  B. Startup Folder: The Startup folder is a special folder that contains shortcuts to programs or scripts that will run automatically when a user logs on. The technician can create a shortcut to the script and place it in the Startup folder for the conference room computer or for all users.

  E. Task Scheduler: The Task Scheduler is a tool that allows you to create tasks that run at specified times or events. The technician can create a task that runs the script at logon for the conference room computer or for all users.

• Question 168:

  A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

  A. LCD

  B. Battery

  C. Accelerometer

  D. Digitizer

  Correct Answer: C

  The piece of hardware that the technician should replace to resolve the issue of the screen failing to rotate on a mobile device that was dropped is the accelerometer. The accelerometer is a sensor that detects the orientation and movement of the mobile device by measuring the acceleration forces acting on it. The accelerometer allows the screen to rotate automatically according to the position and angle of the device. If the accelerometer is damaged or malfunctioning, the screen may not rotate properly or at all, even if the settings are correctly applied. LCD stands for Liquid Crystal Display and is a type of display that uses liquid crystals and backlight to produce images on the screen. LCD is not related to the screen rotation feature but to the quality and brightness of the display. Battery is a component that provides power to the mobile device by storing and releasing electrical energy. Battery is not related to the screen rotation feature but to the battery life and performance of the device. Digitizer is a component that converts touch inputs into digital signals that can be processed by the mobile device. Digitizer is not related to the screen rotation feature but to the touch sensitivity and accuracy of the display. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.5

• Question 169:

  A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the

  available RAM?

  A. The system is missing updates.

  B. The systems utilizing a 32-bit OS.

  C. The system's memory is failing.

  D. The system requires BIOS updates.

  Correct Answer: B

  The most likely reason that the system is not utilizing all the available RAM is that it is running a 32-bit OS. A 32-bit OS can only address up to 4GB of RAM, and some of that is reserved for hardware and system use. Therefore, even if the

  technician installed 8GB of RAM, the system can only use around 3.5GB of usable RAM. To use the full 8GB of RAM, the technician would need to install a 64-bit OS, which can address much more memory. The system missing updates, the

  system's memory failing, or the system requiring BIOS updates are not likely to cause this issue.

  References:

  https://support.microsoft.com/en-us/windows/windows-10-system-requirements-6d4e9a79-66bf-7950-467c-795cf0386715

  https://www.makeuseof.com/tag/unlock-64gb-ram-32-bit-windows-pae-patch/

• Question 170:

  Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

  A. APFS

  B. ext4

  C. CDFS

  D. FAT32

  Correct Answer: D

  The best filesystem format to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems is FAT32. FAT32 stands for File Allocation Table 32-bit and is a filesystem format that organizes and manages files and folders on storage devices using 32-bit clusters. FAT32 is compatible with most Microsoft operating systems since Windows 95 OSR, as well as other operating systems such as Linux and Mac OS X. FAT32 can support storage devices up to 2TB in size and files up to 4GB in size. APFS stands for Apple File System and is a filesystem format that organizes and manages files and folders on storage devices using encryption, snapshots and cloning features. APFS is compatible with Mac OS X 10.13 High Sierra and later versions but not with Microsoft operating systems natively. Ext4 stands for Fourth Extended File System and is a filesystem format that organizes and manages files and folders on storage devices using journaling, extents and delayed allocation features. Ext4 is compatible with Linux operating systems but not with Microsoft operating systems natively.