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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Exam Details

  • Exam Code
    :500-445
  • Exam Name
    :Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :58 Q&As
  • Last Updated
    :Jan 13, 2025

Cisco Cisco Certifications 500-445 Questions & Answers

  • Question 1:

    Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

    A. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

    B. Single-mode authentication must be enabled on the ECE Reporting server.

    C. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

    D. Mixed mode authentication must be enabled on the ECE Reporting server.

    E. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

    F. Mixed mode authentication must be enabled on the CUIC publisher.

  • Question 2:

    Which partition level settings are needed to configure email?

    A. Default SMTP server settings, Alarm service delay, Auto response number

    B. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time

    C. Default SMTP server settings, Auto response time, Personalized activity assignment

    D. Alarm service delay, Auto response time, Auto response number

  • Question 3:

    Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

    A. Cisco Email and Chat Analyzer

    B. Activity Audit

    C. ECE LiteAgent

    D. Service Process Monitor

    E. Service Instance Monitor

    F. Service Activity Monitor

    G. Router Email and Chat Viewer

    H. ECE Agent toolkit Monitor

  • Question 4:

    Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

    A. Application server, 8445

    B. Web server, 8443

    C. Services server, 15097

    D. Database server, 1433

  • Question 5:

    Which mode must be used for Always On Availability Group clustering?

    A. Mixed mode

    B. Directory Connection

    C. Windows Authentication

    D. SQL Authentication

  • Question 6:

    Which items must be configured before agents can reply to emails from customers?

    A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues

    B. Inbound workflows, Outbound workflows, Users, Email aliases

    C. Inbound workflows, Outbound workflows, Queues, DN

    D. Email aliases, Inbound workflows, Users, Queues

  • Question 7:

    What are the workflow types in ECE?

    A. Alarm, Inbound, Exception, Default

    B. Inbound, Outbound, Alarm

    C. Default, Inbound, Outbound

    D. Alarm, Outbound, Inbound, Exception

  • Question 8:

    Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

    A. ECE

    B. UCCE

    C. Partition

    D. Service

  • Question 9:

    Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

    A. Adjust the start time and end time for all shifts.

    B. Delete the existing shift label before creating a new one for daylight saving time.

    C. Change the timezone at the user group level.

    D. Change the timezone at the system partition level.

    E. Change the timezone at the department level.

  • Question 10:

    What is the formula for a standardized agent count for email?

    A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

    B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

    C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

    D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

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