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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Exam Details

  • Exam Code
    :500-445
  • Exam Name
    :Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :58 Q&As
  • Last Updated
    :Mar 30, 2025

Cisco Cisco Certifications 500-445 Questions & Answers

  • Question 51:

    How is Chat Watchdog Interval used?

    A. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

    B. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

    C. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

    D. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

  • Question 52:

    How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

    A. 60 minutes

    B. 120 minutes

    C. 240 minutes

    D. 24 hours

  • Question 53:

    Which User objects in Enterprise Chat and Email are mapped in UCCE?

    A. Agent, Supervisor

    B. Agent

    C. Supervisor, Administrator

    D. Agent, Supervisor, Administrator

  • Question 54:

    What is the messaging server component for 400 agent deployments?

    A. collocated with other components and with services server

    B. always installed on a dedicated VM

    C. collocated only with services server

    D. collocated with other components

  • Question 55:

    Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

    A. customer voice portal

    B. social miner

    C. ICM router, logger, admin workstation

    D. call manager

    E. CTI server

  • Question 56:

    When does the workflow assignment service publish a message to the application server?

    A. when the agent logs out

    B. when a new email is assigned to a user

    C. when a new task is created

    D. when the agent login in

  • Question 57:

    What is an MRD a collection of that is associated with a common communication medium?

    A. skill groups and services

    B. route point and DN

    C. scripts and script selector

    D. skill groups and route

  • Question 58:

    Which TCP must be opened in the firewall between Services server and Messaging server?

    A. 587

    B. 9001

    C. 15097

    D. 47500

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