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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Exam Details

  • Exam Code
    :500-445
  • Exam Name
    :Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :58 Q&As
  • Last Updated
    :Mar 30, 2025

Cisco Cisco Certifications 500-445 Questions & Answers

  • Question 11:

    Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

    A. A smart card is required for interactive logon.

    B. Do not require Kerberos pre-authentication.

    C. Use DES encryption types for this account.

    D. Password is not expired.

    E. The account is sensitive and cannot be delegated.

  • Question 12:

    What is the default value for the email media class set by the installer?

    A. Email_media_class

    B. Email_ECE

    C. ECE_Email

    D. Cisco_email

  • Question 13:

    How is the ECC variable created for chat, inbound and outbound email activities?

    A. User.ece.email.id

    B. User.ece.task.id

    C. User.ece.activity.id

    D. User.ece.customer.name

  • Question 14:

    Which LDAP URL allows configuration in the properties pane under SSO configuration?

    A. Ldap://ldap_server:3269

    B. Ldap://ldap_server:80

    C. Ldap://ldap_server:443

    D. Ldap://ldap_server:3268

  • Question 15:

    Which process scans content and applies regular expressions to mask the sensitive information?

    A. Data leak prevention

    B. Data masking

    C. Data filtering

    D. Data scanning

  • Question 16:

    What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

    A. Know the ECE version and Engineer Specials installed.

    B. Collect all ECE services logs.

    C. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

    D. Restart the ECE servers.

    E. Upgrade to the latest Engineer Special.

    F. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

    G. Understand the customer's intent for the flow of emails and chats.

  • Question 17:

    What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

    A. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

    B. SSO allows administrators to check the status of agent and supervisor performance.

    C. SSO is not enabled by default; configuration is necessary.

    D. SSO allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

    E. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

  • Question 18:

    What are three steps in a chat process flow? (Choose three.)

    A. The agent selects chat in the gadget.

    B. The application server checks Chat EP configuration.

    C. The application server displays the chat to the agent with a notification.

    D. The customer initiates a chat and hits Chat Entry Point (EP).

    E. EAAS notifies EAMS of DO_THIS_WITH_TASK.

    F. EAAS Instances sends NEW_TASK message to MR PIM.

  • Question 19:

    In which two ways are chats transferred? (Choose two.)

    A. Only open chat activities in which the customer has not left the chat session can be transferred.

    B. Chats can be transferred to departments directly.

    C. Agents can transfer the chat activities based on the Maximum Task limit setting.

    D. Agents have unlimited transfers of chat activity.

    E. Only one chat activity can be transferred at a time.

  • Question 20:

    Which sequence should be followed while starting ECE?

    A. Services server, Message server, File server, Database server, Application server

    B. No mandatory sequence is needed

    C. Services server, Message server, Database server, File server, Application server

    D. Services server, File server, Database server, Message server, Application server

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