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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Exam Details

  • Exam Code
    :500-445
  • Exam Name
    :Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :58 Q&As
  • Last Updated
    :Mar 30, 2025

Cisco Cisco Certifications 500-445 Questions & Answers

  • Question 41:

    What is the maximum value for the ‘MaxMessageSize

  • Question 42:

    What are two required configurations when setting up user accounts and permissions? (Choose two.)

    A. The ECE web server can be installed in DMZ and must use the same domain account.

    B. All the servers except the ECE web server must use the domain account to install the software.

    C. All the servers must use the same domain account to install the software.

    D. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

    E. The ECE web server can be installed in DMZ and can have a different domain account.

  • Question 43:

    What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

    A. 80 milliseconds

    B. 120 milliseconds

    C. 240 milliseconds

    D. 300 milliseconds

  • Question 44:

    Which feature is unable to be deleted or made inactive?

    A. Enterprise Chat and Email

    B. Unified CCE

    C. Exception Queue

    D. Supervisory Queues

  • Question 45:

    What are two considerations when installing Web Servers? (Choose two.)

    A. The web server can be installed outside the firewall.

    B. Web server components should be installed on a separate VM.

    C. Web server components should always be installed along with the application server.

    D. Web server is not mandatory and is optional.

    E. The web server cannot be separated from its corresponding application servers across a firewall.

  • Question 46:

    Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

    A. CCE scripting for chat and email needs to be configured before configuring ECE SSO.

    B. SSO for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

    C. SSO is enabled by default; no configuration is necessary.

    D. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

    E. ECE should be integrated with PCCE and the SPOG.

    F. SSO for CCE needs to be configured before agent SSO for ECE will work.

  • Question 47:

    How do chat entry points behave?

    A. Multiple help links on a website can point to the same entry point.

    B. Each help link on a website can point to the same entry point.

    C. Each help link on a website must point to a separate entry point.

    D. Each help link on a website can point to multiple entry points.

  • Question 48:

    Which TCP ports need to be opened in the firewall between the Web Server and Application server?

    A. 993

    B. 2434

    C. 9001

    D. 15097

  • Question 49:

    What is the default frequency value of ECE Monitors notification?

    A. 30 seconds

    B. 60 seconds

    C. 120 seconds

    D. 30 minutes

    E. 60 minutes

    F. 90 minutes

  • Question 50:

    Which CLI command verifies the authenticity and integrity of a downloaded ISO?

    A. Openssl dgst -sha512 -keyform der -verify -signature

    B. Openssl dst -sha256 -keyform der -verify -signature

    C. Openssl dst -sha512 -keyform der -verify -signature

    D. Openssl dgst -sha256 -keyform der -verify -signature

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