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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Exam Details

  • Exam Code
    :500-445
  • Exam Name
    :Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :58 Q&As
  • Last Updated
    :Mar 30, 2025

Cisco Cisco Certifications 500-445 Questions & Answers

  • Question 31:

    Which group must an email match to be transferred to any queue?

    A. Application path

    B. Business hour

    C. Media class

    D. Application instance

  • Question 32:

    What is the character limit for passwords when installing Enterprise Chat and Email applications?

    A. 24

    B. 29

    C. 30

    D. 32

  • Question 33:

    What is the limit of concurrent agents per application server?

    A. 400

    B. 600

    C. 1200

    D. 1800

  • Question 34:

    What are two specifications for reporting templates? (Choose two.)

    A. The availability of templates is controlled by licenses.

    B. A user can only create ten reports per template.

    C. Only one report can be created per template.

    D. Any number of reports can be created from a template.

    E. Templates can be deleted.

  • Question 35:

    What are three reasons aliases cannot be deleted? (Choose three.)

    A. It is used in an inbound workflow.

    B. It is configured as the default alias.

    C. It is associated with the users.

    D. It is associated with a retriever instance.

    E. It is associated with a queue.

    F. It ts associated with the mail server.

  • Question 36:

    Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

    A. ECE_Default_Queue

    B. ECE_activity

    C. ECE_Inbound

    D. ECE_Email

    E. ECE_Chat

  • Question 37:

    What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

    A. 20 KB

    B. 30 KB

    C. 40 KB

    D. 50 KB

  • Question 38:

    Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

    A. Business hours

    B. Administrative script

    C. Business calendars

    D. Time of day

  • Question 39:

    What are three steps in an email process flow? (Choose three.)

    A. EAAS Instances sends NEW_TASK message to MR PIM.

    B. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.

    C. Rules Process executes the start and scheduled workflows.

    D. Email is pulled in by listener instance and written to the database.

    E. Email is pulled in by retriever instance and written to the database.

    F. EAAS notifies EAMS of DO_THIS_WITH_TASK.

  • Question 40:

    Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

    A. Dynamic Expanded Call Context Variable

    B. Call variable on email/chat gadget

    C. Dynamic Expected Wait Time Variable

    D. Dynamic Run Application Script Request

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