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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Exam Details

  • Exam Code
    :500-445
  • Exam Name
    :Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :58 Q&As
  • Last Updated
    :Mar 30, 2025

Cisco Cisco Certifications 500-445 Questions & Answers

  • Question 21:

    What connects to the Media routing peripheral gateway of ICM to the ECE server?

    A. web server

    B. services server

    C. application server

    D. message server

  • Question 22:

    What is the priority sequence for activities?

    A. delayed callback, chat, email

    B. email, chat, delayed callback

    C. delayed callback, email, chat

    D. chat, email, delayed callback

  • Question 23:

    What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

    A. 184 kilobits/second or higher

    B. 284 kilobits/second or higher

    C. 384 kilobits/second or higher

    D. 424 kilobits/second or higher

  • Question 24:

    Which activities can agents pick and pull?

    A. Agents can pick chats from other agents that belong to the same set of skill groups.

    B. Agents can pick chat from other agents that belong to the different skill groups.

    C. Agents can pick emails from other agents that belong to the same set of skill groups.

    D. Agents can pick emails from other agents that belong to the different skill groups.

  • Question 25:

    What is the maximum number of categories a department can support?

    A. 100

    B. 250

    C. 500

    D. 600

  • Question 26:

    Where is the Script selector in CCE mapped in ECE?

    A. Queue

    B. Dialed Number

    C. Workflow

    D. Call Type

  • Question 27:

    What are three report categories and templates included for ECE reporting? (Choose three.)

    A. Supervisor Status

    B. Contact Center Trend

    C. Email Survey

    D. Service Level Agreement

    E. Service Level Performance

    F. Contact Center CCA

    G. Agent performance

  • Question 28:

    Which two ways are departments configured? (Choose two.)

    A. Departments, once created, cannot be deleted from ECE.

    B. Each department has 14 types of resources available for use.

    C. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

    D. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

    E. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

  • Question 29:

    Which two types of data does a file server store? (Choose two.)

    A. application files

    B. application log files

    C. error log files

    D. system files

    E. report templates

  • Question 30:

    What must be registered to receive chat messages while registering the application for chat API integration?

    A. Webhooks callback URL

    B. Integrator

    C. Conversation ID

    D. Bearer token

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