Avaya Avaya Certifications 6210 Questions & Answers

• Question 51:

  You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC).

  Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

  A. 223.0.0.255

  B. 225.0.1.254

  C. 242.0.1.0

  D. 240.255.255.254

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/100093187 (42)

• Question 52:

  When configuring servers for an Avaya Aura Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

  Which DNS entries must be made for the HA servers?

  A. One Dynamic DNS entry for the Active server One Dynamic DNS entry for the Standby server One Dynamic DNS entry for the Managed name and associated IP address

  B. Static DNS entry for the Active server

  C. One DNS static entry for the Active server One DNS static entry for the Standby server One DNS static entry for the Managed name and associated IP address

  D. One static entry for the Active server One static entry for the Standby server

  Correct Answer: D

• Question 53:

  During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

  A. Avaya Aura Contact Center Configuration Wizard

  B. Avaya Aura Contact Center Startup Wizard

  C. Avaya Aura Contact Center Installation Wizard

  D. Avaya Aura Contact Center Ignition Wizard

  Correct Answer: D

• Question 54:

  You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS).

  Which three functions/features are gained by implementing the AAMS? (Choose three.)

  A. skillset based routing

  B. anchoring of calls

  C. recorded announcements

  D. music on hold

  E. text to speech engine

  Correct Answer: CDE

  Reference: https://www.avaya.com/blogs/archives/2016/03/understanding-avaya-aura-media-serversurvivability-settings.html

• Question 55:

  Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

  A. Mission Critical HA with or without Avaya Aura platform resiliency

  B. Mission Critical HA with Midsize Enterprise (ME)

  C. Mission Critical HA with Avaya Aura Unified Communications Virtualized Environment

  D. Mission Critical HA with Midsize Business Template

  Correct Answer: BCD

• Question 56:

  A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

  Where is Open Queue initially enabled in AACC?

  A. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab

  B. Contact Center License Manager > Configuration > Contact Center Licensing tab

  C. CCMS > Multimedia Commissioning > Multimedia Licensing tab

  D. Ignition Wizard configuration > Licensing tab

  Correct Answer: B

• Question 57:

  Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) on a supported server?

  A. Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.

  B. Run the installation from a remote hard disk copy of the installation DVD.

  C. Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

  D. Insert the Contact Center DVD into the DVD drive of your server.

  Correct Answer: D

• Question 58:

  To log in to the Avaya Aura Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.

  Which URL format is correct to access the AAMS Element Manager (EM)?

  A. https://:em

  B. https://:8800/em

  C. https://:/em

  D. https://:8443/em

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101017536 (33)

• Question 59:

  The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

  Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

  A. You can perform a manual failover on the Active AAMS.

  B. You cannot a manual failover on the Active AAMS.

  C. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

  D. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

  E. AAMS HA supports Hyper-V Clustered environment.

  Correct Answer: ACD

  Reference: https://downloads.avaya.com/css/P8/documents/101017345 (76)

• Question 60:

  For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

  Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

  A. 72 Hours

  B. 48 Hours

  C. 24 Hours

  D. 12 Hours

  Correct Answer: C