Avaya Avaya Certifications 7495X Questions & Answers

• Question 1:

  While logging in to Agent Workspaces, which two services are used by Avaya Oceana® Workspaces for authentication? (Choose two.)

  A. Avaya Session Manager Service

  B. Avaya Breeze Authorization Service

  C. Avaya Communication Manager Authentication Service

  D. LDAP Authentication Service

  Correct Answer: BC

• Question 2:

  Which three Avaya Oceana® common components are required for processing all types of interactions (voice, email, chat, sms, etc.)? (Choose three.)

  A. Omnichannel Controller

  B. Unified Collaboration Model (UCM)

  C. Work Assignment (WA)

  D. Customer Controller

  E. Engagement Designer (ED)

  Correct Answer: ABE

• Question 3:

  Which three Avaya applications are required for Avaya Oceana® routed multimedia only deployments?

  (Choose three.)

  A. Avaya Aura® System Manager (SMGR)

  B. Avaya Aura® Communication Manager (CM)

  C. Application Enablement Services (AES)

  D. Avaya Control Manager (ACM)

  E. Avaya BreezeTM

  Correct Answer: ABC

• Question 4:

  Which component exposes the APIs that allow other Avaya Oceana® components to obtain notifications about all the Avaya Oceana® agents and work states in the system?

  A. Unified Agent Controller (UAC)

  B. Unified Collaboration Administration (UCA)

  C. Call Server Connector (CSC)

  D. Unified Collaboration Model (UCM)

  Correct Answer: D

  Reference: https://slideplayer.com/slide/12076065/

• Question 5:

  Which three are multimedia capabilities of an Avaya Oceana® solution? (Choose three.)

  A. Scanned Documents

  B. Social Media

  C. SMS

  D. Co-browse

  E. PSTN Voice Calls

  Correct Answer: BCD

• Question 6:

  Which component is responsible for integrating Oceana® Workspaces with Oceana® Core components?

  A. Unified Collaboration Administration

  B. Call Server Connector (CSC)

  C. Unified Agent Controller (UAC)

  D. Unified Collaboration Model (UCM)

  Correct Answer: A

• Question 7:

  Which component is the underlying application platform that hosts all of the deployed snap-ins in an Avaya Oceana® solution?

  A. Avaya BreezeTM

  B. Avaya System Manager

  C. Avaya Session Manager

  D. Avaya Experience portal

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101029734

• Question 8:

  What is the maximum number of concurrent active Voice Agents supported by an Avaya Oceana® solution?

  A. 3500

  B. 2000

  C. 4500

  D. 4300

  Correct Answer: A

• Question 9:

  Which statement describes the function of the Work Assignment Snap-in?

  A. It is an agent selection component based on attribute matching across all channels.

  B. It is an engine for tracking and maintaining the end-to-end context of omnichannel interactions.

  C. It is an enterprise workflow model to orchestrate the omnichannel interaction flow.

  D. It is a normalized model for all resources and interactions that provides states for resources and interactions.

  Correct Answer: A

• Question 10:

  During the implementation of an Avaya Oceana® solution, what are three signs of successful integration between Avaya Oceana® and Avaya AES? (Choose three.)

  A. AES Status and Control shows TSAPI Services is online and Unknown.

  B. AES Status and Control shows the switch connection is online and talking.

  C. AES Status and Control shows DMCC Service Sessions are established.

  D. AES Status and Control shows TSAPI Service is online and talking.

  E. AES Status and Control shows CVLAN Service Sessions are established.

  Correct Answer: ACD