Avaya Avaya Certifications 7495X Questions & Answers

• Question 41:

  Which two Avaya Oceana® components are installed on the Avaya Oceana Cluster 2? (Choose two.)

  A. Work Assignment

  B. Unified Collaboration Administration

  C. Context Store

  D. Avaya Mobile Communications (AMC)

  E. Unified Agent Controller (UAC)

  Correct Answer: DE

  Reference: https://downloads.avaya.com/css/P8/documents/101041089 (62)

• Question 42:

  Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

  A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.

  B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.

  C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.

  D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.

  Correct Answer: A

• Question 43:

  To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)

  A. RSS Feeds

  B. Recipient Addresses

  C. Keyword Groups

  D. Out Of Hours

  E. URL Filtering

  Correct Answer: BC

• Question 44:

  For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?

  A. Engagement Assistant Speech

  B. Customer Engagement

  C. Core Platform

  D. Context Store

  Correct Answer: B

  Reference: https://downloads.avaya.com/css/P8/documents/101051566

• Question 45:

  While deploying Avaya Oceana® 3.5, there is a requirement to create a provisioning cluster that can be used as a centralized component for configuring the attributes for the Avaya Oceana® solution.

  Which snap-in is required for creating a provisioning cluster?

  A. OmniCenterProvisioningCollector

  B. GenericChannelAPI

  C. CentralizedLoggingService

  D. OceanaConfiguration

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101051566 https://downloads.avaya.com/css/P8/documents/101051566

• Question 46:

  You are configuring the attributes under the provisioning cluster.

  What is the effective value for the attribute "voice provider id" under voice configuration, which needs to match the configuration of Voice Provider in Avaya Control Manager?

  A. Avaya Aura Media Server Host Name

  B. Session Manager Security Module Host Name

  C. Avaya Control Manager Host Name

  D. Avaya Aura Communication Manager Host Name

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101051566

• Question 47:

  After deploying the Avaya Oceana® Cluster1, the cluster status will be in the Deny New Service State. Which two steps must be performed to complete the Cluster1 installation? (Choose two.)

  A. Change the Cluster 1 attributes to the desired values.

  B. Change the Cluster 1 status to accept new service after reboot.

  C. Change the Cluster1 status to deny new service after reboot.

  D. Reboot is not required for Avaya Breeze Nodes from Cluster1.

  E. First reboot Avaya Breeze Nodes from Cluster1.

  Correct Answer: AC

• Question 48:

  Which three items are required for the Chat-Bot integration with Avaya Oceana? (Choose three.)

  A. Avaya Co-Browse

  B. Secondary Omnichannel Datastore

  C. Rackspace instance

  D. Avaya Chat Servers APS

  E. An additional license from Avaya

  Correct Answer: BDE

• Question 49:

  During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

  A. Conference a supervisor

  B. Email

  C. Transfer to a supervisor

  D. Transfer a file

  E. Initiate a co-browse session

  Correct Answer: BD

• Question 50:

  Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

  A. OmniCenter ProvisioningCollector

  B. UCMDataCollector

  C. AgentControllerService

  D. UCMService

  E. Authorization Service

  Correct Answer: CD