Avaya Avaya Certifications 7495X Questions & Answers

• Question 51:

  Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

  A. ED Work Flows are not required while Task Bundles are present in the Engagement Designer.

  B. ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)

  C. ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.

  D. ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

  Correct Answer: B

• Question 52:

  For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?

  A. http://Cluster4-IP/services/UCAStore/uca

  B. http://Cluster2-IP/services/UCAStore/uca

  C. http://Cluster1-IP/services/UCAStore/uca

  D. http://Cluster3-IP/services/UCAStore/uca

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101051566

• Question 53:

  Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

  Which component holds multimedia customer history information?

  A. Omnichannel Datastore

  B. Avaya Aura® Session Manager

  C. External Data Mart

  D. Avaya Control Manager

  Correct Answer: A

• Question 54:

  After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana?

  A. The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.

  B. The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.

  C. The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.

  D. The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.

  Correct Answer: B

• Question 55:

  Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana? (Choose two.)

  A. Google Cloud

  B. AVA

  C. DevConnect AP

  D. Microsoft Azure

  E. Digital Ocean

  Correct Answer: BC

• Question 56:

  Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

  A. Deploy a WebServer.

  B. Create Chat Provider.

  C. Login to Agent Workspaces.

  D. Initiate a Webchat session.

  E. Deploy ED Chat Flow.

  Correct Answer: AB

• Question 57:

  While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

  A. Route to

  B. Barge-in

  C. Coach

  D. Transfer

  E. Observe

  Correct Answer: BDE

  Reference: https://downloads.avaya.com/css/P8/documents/101029734

• Question 58:

  A customer's recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.

  After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

  A. Cluster Profile

  B. Cluster group

  C. Cluster IP

  D. Cluster Fully Qualified Domain Name

  Correct Answer: C

• Question 59:

  Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)

  A. Chat, Email, and SMS interactions are stored in Omnichannel Datastore.

  B. Customer History Information is provided by Omnichannel Datastore.

  C. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.

  D. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.

  E. Voice Interactions information is stored in Omnichannel Datastore.

  Correct Answer: AB

• Question 60:

  Which three statements about Webchat Transfer to Service are true? (Choose three.)

  A. WebChat transfer is completed without any indication on customer web session.

  B. The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.

  C. The Agent waits on the line until the customer connects to the new agent.

  D. The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.

  E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

  Correct Answer: ABD