Which statement describes the "Coverage to messaging" feature supported in Avaya Oceana® 3.5?
A. It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.
B. Customers have the option to leave a voice message when a Required Resource does not answer.
C. It is a workflow option to route to the agent's voice mailbox to leave a voice message.
D. It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.
Which two items are required in Avaya Aura® for a Green Field implementation of an Avaya Oceana® solution? (Choose two.)
A. Avaya Aura® Application Enablement Services with Advanced TSAPI license
B. Front-End third party IVR or Avaya Aura® Experience Portal
C. Communication Manager with license for Elite Call center
D. Avaya Call Management System
E. Avaya Contact Recorder
OCEANA_LARGE is a value that is applicable for the Avaya Oceana® solution deployment that supports up to how many maximum active agents?
A. 1000
B. 2500
C. 3000
D. 4500
Which statement about the Avaya Oceana® base License is true?
A. Every breeze Cluster requires One Avaya Oceana® base License.
B. One Avaya Oceana® base License is required per system.
C. Avaya Oceana® works for a 30-days grace period without a Base License.
D. Email and webchat channels do not require Avaya Oceana® base license.
Avaya Oceana® is the next generation of customer engagement platform that is designed using which platform?
A. Avaya BreezeTM
B. Avaya Control Manager
C. Avaya Aura® Session Manager
D. Avaya SDK
Which Cluster is required for configuration of attributes at a central location and distributing them to all the components inside the solution?
A. Cluster 4 - Co-Browse Cluster
B. Cluster 5 - Provisioning Cluster
C. Cluster 2 - UAC Cluster
D. Cluster 1 - Common Component Cluster
Which two components are required for an Avaya Oceana® Contact Center Administration for multimedia only deployment? (Choose two.)
A. Avaya Aura® Session Manager (SM)
B. Avaya Aura® Application Enablement Services (AES)
C. Avaya Aura® Communication Manager (CM)
D. Avaya Control Manager (ACM)
E. Avaya Aura® System Manager (SMGR)
Avaya Oceana® routed calls require two Communication Manager (CM) variables:
Routing Vector requires a variable used to collect Agent ID.
Avaya Oceana? solution vectors require a Persistent variable. Which two purposes do these variables serve in CM? (Choose two.)
A.
To hold Agent ID from Adjunct Route response message
B.
To distinguish between RONA and Adjunct Routed Elite Anchored calls
C.
To hold the customer ANI to perform Adjunct Route
D.
To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls
E.
To hold UUID information to be shared with Avaya Oceana?
On which component in Avaya Oceana® 3.5 is the Omnichannel Administration utility hosted?
A. OC Database server
B. Avaya Control Manager
C. Avaya Aura® System Manager
D. Avaya Communication Manager
Which Control Manager Application is used to synchronize the information from Communication Manager to the Control Manager database?
A. ACCCM Synchronizer
B. ACCCM Connectivity Tool
C. ACCCM CM Synchronize
D. ACCCM ACM to CM Tool
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