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Mac Service Certification

Exam Details

  • Exam Code
    :9L0-012
  • Exam Name
    :Mac Service Certification
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :100 Q&As
  • Last Updated
    :Mar 25, 2025

Apple Apple Certifications 9L0-012 Questions & Answers

  • Question 61:

    Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?

    A. Service wedge

    B. LCD Mount

    C. LCD Clamp

    D. Service stand

  • Question 62:

    Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

    A. Use the battery cable or connector to lift the battery.

    B. Hold the battery carefully by its edges only with two hands.

    C. Grasp the middle of the battery cells when removing it from the computer.

    D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape

  • Question 63:

    To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

    A. Two switches that can be flipped

    B. Two ports that be activated

    C. Two pads that can be shorted

    D. Two buttons that can be pressed

  • Question 64:

    Which of the following computer features uses the most battery power on a portable Mac?

    A. Screen backlight

    B. Keyboard backlight

    C. Multi-Touch trackpad

    D. Keyboard

  • Question 65:

    Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

    A. IPT

    B. MRI

    C. VST

    D. EFI

  • Question 66:

    If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

    A. Two (2) switches that can be flipped.

    B. Two (2) ports that be activated.

    C. Two (2) pads that can be shorted.

    D. Two (2) buttons that can be pressed.

  • Question 67:

    To help define if an issue is in the Environmental problem space, which question can you ask your customer?

    A. Do you have this issue on all Wi-Fi networks?

    B. Could you show me how you use your Mac?

    C. Did you add any memory to this Mac?

    D. Have you updated your software?

  • Question 68:

    Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?

    A. NAD

    B. VST

    C. TPT

    D. CSD

  • Question 69:

    Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?

    A. Keyboard

    B. Flash storage

    C. Trackpad assembly

    D. Boot ROM

  • Question 70:

    Examine the image.

    What is this service fixture used for when repairing an iMac (Late 2012)?

    A. It is used to protect the iMac housing from damage.

    B. It is used to support the logic board when removed from the iMac.

    C. It supports a VESA mount adapted iMac when it is being serviced.

    D. It is required for the proper alignment of the iMac LCD panel to the rear housing.

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