Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 91:

  Universal Containers has purchased additional licenses for five new sales representatives that will start in 30 days. The email accounts for the new representatives will NOT be active until they start. The new users should be set up ahead of

  time to assign records, list views, and other Salesforce utilities needed on the day they start.

  Which method should a System administrator use to set up the new users without sending a notification?

  A. Create the new users, and then freeze the users.

  B. Create the new users, and then assign a permission set with a start date for 30 days ahead.

  C. Create the new users and uncheck Generate new password, and notify the user immediately.

  D. Create the new users, and then set the start date for 30 days ahead.

  Correct Answer: B

• Question 92:

  Where does an administrator control field-level security for users?

  A. Sharing rule

  B. Role

  C. Profile

  D. User

  Correct Answer: C

• Question 93:

  The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend?

  A. Validation rule

  B. Email alert

  C. Approval process

  D. Subscribe

  Correct Answer: B

  Reference: https://help.salesforce.com/articleView?id=000327066andtype=1andmode=1

• Question 94:

  Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company. Which three features will allow Support Agents to quickly document the details of these meetings? Choose 3 answers

  A. Events

  B. Case Feed

  C. Case Comments

  D. Case Groups

  E. Workflow Email Alerts

  Correct Answer: BCD

• Question 95:

  The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from the company website. The administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard. Which set of fields are required to update the contact with the new email address?

  A. Contact Name and Account Name

  B. Contact Email Address and Account ID

  C. user ID and Account ED

  D. Contact Email Address and Contact ID

  Correct Answer: A

• Question 96:

  A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. What should an administrator do to meet this requirement?

  A. Create a workflow rule on the opportunity object.

  B. Create a validation rule that evaluates the account rating.

  C. Create an escalation rule based on the opportunity amount.

  D. Create an auto-response rule on the opportunity object.

  Correct Answer: A

• Question 97:

  In which two ways should Knowledge articles be used? Choose 2 answers

  A. To resolve customer cases

  B. To display for customer self-service

  C. To display Salesforce Answers

  D. To display Salesforce Solutions

  Correct Answer: BD

• Question 98:

  Universal Containers has two sales groups. Each group has its own unique sales process. How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

  A. Record types

  B. Roles

  C. Page layouts

  D. Multi-select picklists

  Correct Answer: A

• Question 99:

  When opening a case with Salesforce Support, the case requestor is asked to include the Organization ID of the org with the issue. Where in Salesforce setup will an administrator find the Salesforce Org ID?

  A. Company Information

  B. My Domain

  C. Setup Home

  D. Org Details

  Correct Answer: D

• Question 100:

  Universal Containers wants to back-up Salesforce data on a monthly basis. Which set of tools can a system administrator use to meet this requirement?

  A. Data Loader, Scheduled Report, Reporting Snapshot

  B. Data Loader, Reporting Snapshot, Report Export

  C. Data Export Service, Data Loader, Report Export

  D. Data Export Service, Reporting Snapshot, Einstein Analytics

  Correct Answer: D