Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 111:

  HOW Can an administrator capture custom lead data on the converted contact when converting a lead?

  A. Use the lead conversion wizard to select the fields.

  B. Map custom lead fields to standard contact fields.

  C. Map custom lead fields to custom contact fields.

  D. Use the data loader to move the custom lead data.

  Correct Answer: C

• Question 112:

  what does campaign Influence allow a user to do?

  A. View the entire campaign hierarchy.

  B. Summarize campaign member statistics on a campaign.

  C. Report on the campaigns that have contributed to an opportunity.

  D. Adjust the percentage of influence each campaign has on an opportunity

  Correct Answer: D

• Question 113:

  Universal Containers Is on boarding ten new employees in two weeks. Which two methods should a system administrator use to create user records in Salesforce without activating them? Choose 2 answers

  A. Create them with the User Import Wizard and ensure that Active is unchecked. Calculator

  B. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.

  C. Schedule a Time -Dependent Workflow to create users in two weeks.

  D. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.

  Correct Answer: BD

• Question 114:

  What describes the capabilities of Salesforce Knowledge?

  A. An automated tool that closes Cases based on historical information

  B. An automated Al tool that converts Leads to Opportunities given a predefined set of conditions

  C. A knowledge base composed of articles that can be written and used by support agents

  D. A knowledge base that uses Alto generate an article to solve customer support issues

  Correct Answer: B

• Question 115:

  What are two good use cases for a Salesforce approval process? Choose 2 answers

  A. A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the Sales VP.

  B. A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval.

  C. sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

  D. A sales process that involves approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount

  Correct Answer: CD

• Question 116:

  Previous Universal Containers sales representatives worked on approximately 200 Accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1 -3 months. How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?

  A. Create a new Profile for these users with criteria based on Billing State equals New York.

  B. Create a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals New York.

  C. Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York.

  D. Create a new Account folder for these users with criteria based on Billing State equals New York.

  Correct Answer: C

• Question 117:

  Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object. What should a System Administrator do to report on the newly created fields?

  A. Create a new account report and add the new fields from the Report Builder.

  B. From the Custom Report Type, Edit Layout, then add the new fields to the report. Calculator

  C. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.

  D. Create a new account report folder, go to share, and then add the new fields.a

  Correct Answer: B

• Question 118:

  High -priority accounts at Universal Containers have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. Management wants to prevent these accounts from being

  contacted accidentally multiple times on the same day, and they want to report on the various customer Interactions.

  How should the Administrator meet these requirements?

  A. Post customer Interactions In Chatter on the Account.

  B. Log a separate Task, Call, or Activity on the Account.

  C. Type comments into the Notes section on the Account.

  D. Log a case on the Account

  Correct Answer: B

• Question 119:

  Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers

  A. When records are submitted using web -to -lead.

  B. When records are deleted by a user.

  C. When records are edited and saved by a user.

  D. When records are imported.

  E. When records are updated by a workflow rule

  Correct Answer: ACD

• Question 120:

  What should an administrator consider when setting up Case Feed?

  A. Case Feed replaces the standard case detail page by default.

  B. Chatter Feed tracking must be enabled for the case object.

  C. Case Feed requires the Service Cloud User feature license.

  D. The Use Case Feed permission is automatically active for all profiles

  Correct Answer: B