Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 1561:

  Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for accounts.

  Which two records will also transferred from the current account owner to the new rep in this scenario?

  Choose 2 answers

  A. All open Cases

  B. All Activities

  C. All Contacts

  D. All Open opportunity

  Correct Answer: AD

• Question 1562:

  Cloud Kicks has created a screen flow for their sales team to use when they add new Leads. The screen flow collects name, email, and shoe preference.

  Which two things should the administrator do to display the screen flow?

  Choose 2 answers

  A. Create a tab and add the screen flow to the page.

  B. Install an app from the AppExchange.

  C. Add the flow in the utility bar of the console.

  D. Use a flow element and add the screen flow to the record page.

  Correct Answer: AD

• Question 1563:

  The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to Audited', they would like the system to automatically update the Audited Date field on the account with today's date.

  Which tool should the administrator use to complete this automation?

  A. Flow Builder

  B. Approval Process

  C. Formula Field

  D. Validation Rule

  Correct Answer: A

• Question 1564:

  An administrator at dream house realty wants an easier way to assign cases based on the agent capacity and still set.

  A. Escalation rules

  B. Omni channel

  C. Territory management

  D. Knowledge management

  Correct Answer: B

• Question 1565:

  Cloud Kicks has the organization-wide defaults for Opportunity set to Private.

  Which two features should the administrator use to open up access to opportunity records for sales users working on collaborative deals?

  Choose 2 answers

  A. Profiles

  B. Sharing rules

  C. Sharing set

  D. Role hierarchy

  Correct Answer: BD

• Question 1566:

  The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of approval process? Choose 2 answers

  A. Autolaunched Flow

  B. Field Update

  C. Chatter Post

  D. Email Alert

  Correct Answer: BD

• Question 1567:

  Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?

  A. Case assignment rule

  B. Case escalation rule

  C. Auto-response rule

  D. Einstein Case Routing

  Correct Answer: B

  Reference: https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_automate_case_management

• Question 1568:

  Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement?

  A. Queues

  B. Splits

  C. Stages

  D. List Views

  Correct Answer: B

• Question 1569:

  The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation. What should the administrator use to fulfill the requirement?

  A. Delegated Approver

  B. Approval History Related List

  C. Delegated Administrator

  D. Two-Step Approval Process

  Correct Answer: A

• Question 1570:

  The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field but found that the new value was not available to users. What should the administrator do?

  A. Ensure the limit of 10 stage values was not exceeded

  B. Ensure the new value was marked as active

  C. Add the new value to the appropriate record type

  D. Add the new value to the appropriate sales process

  Correct Answer: D