Exam Details

  • Exam Code
    :ADM-201
  • Exam Name
    :Administration Essentials for New Admins
  • Certification
    :Salesforce Certifications
  • Vendor
    :Salesforce
  • Total Questions
    :1654 Q&As
  • Last Updated
    :Apr 11, 2025

Salesforce Salesforce Certifications ADM-201 Questions & Answers

  • Question 1601:

    Universal Containers wants to increase the security of their org by requiring stricter user passwords.

    Which two of the following should an administrator configure?

    Choose 2 answers

    A. Prevent common words

    B. Password different than username

    C. Minimum password length

    D. Password complexity requirement

  • Question 1602:

    Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?

    A. Case team routing

    B. Case escalation rules

    C. Assignment rules

    D. Workflow

    E. field update

  • Question 1603:

    Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app?

    A. Modify compact Case page layout to include the action.

    B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

    C. Include the action in the Salesforce Mobile Navigation menu.

    D. Create a custom Lightning App with the action.

  • Question 1604:

    The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?

    A. Case Queues

    B. Business Hours

    C. Assignment Rules

    D. Escalation Rules

  • Question 1605:

    Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement?

    A. Make the field universally required.

    B. Define an approval process for the field.

    C. Require the field on the record type.

    D. Create a Process Builder to set the field.

  • Question 1606:

    Which three items are available in the mobile navigation menu? Choose 3 answers

    A. Chatter

    B. Lightning Home Page

    C. Lightning App Pages

    D. Dashboards

    E. Utility Bar

  • Question 1607:

    Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards?

    A. Dashboard Filters

    B. Dynamic Dashboards

    C. Dashboard Subscriptions

    D. Public Dashboards

  • Question 1608:

    AW Computing (AWC) occasionally works with Independent contractors, who the company stores as Contacts In Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

    A. Enable Contacts to multiple Accounts.

    B. Use a partner community to track the Contacts.

    C. Create a new Contact record for each agency.

    D. Create a junction object to track many-to-many relationship. Solar need to see different fields on the Case

  • Question 1609:

    Which item is available in a Lightning App where visibility is limited to the Salesforce mobile app?

    A. Home Page

    B. Utility Bar

    C. Favorites

    D. Today

  • Question 1610:

    A new custom object called Parts has been created for Ursa Major Solar.

    Where should an administrator adjust how the object appears when it is found in the global search?

    A. Global search, parts, and search layouts

    B. Object manager, parts, and search layouts

    C. Global search, parts, and global search Layouts

    D. Object manager, parts, and page layouts

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