What are two ways to customize basic reports using Lightning Experience? Choose 2 answers
A. By adding a filter
B. By adding links to external pages
C. By adding a chart
D. By adding a Lightning Component
Which two statements apply when custom fiscal year is enabled? Choose 2 answers
A. The custom fiscal year must be defined manually.
B. The custom fiscal year setting CANNOT be disabled.
C. The defined custom fiscal year only affects forecasts.
D. The custom fiscal year automatically updates product schedules.
Ursa Major Solar has the following environment and requirements:
1.
Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.
2.
The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.
3.
The Sales Manager wants to report on various customer interactions. How should the administrator fulfill these requirements?
A. Log a case on the account.
B. Enter comments into the notes section on the account.
C. Post customer interactions in Chatter on the account.
D. Log a separate task, call, or activity on the account.
Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:
1.
new
2.
waiting for reply
3.
closed
A user issue can be logged as:
1.
new
2.
working
3.
closed
An administrator needs to track both case types. Which features should be used?
A. Workflows and Automated Case Users
B. Page Layouts and Process Builder
C. Record Types and Support Processes
D. Page Layouts and Record Types
Northern Trail Outfitters (NTO) is concerned that employees are logging into Salesforce from their home computers. To prevent this. NTO wants to limit Salesforce access only to computers located within the company headquarters. Which security settings should an Administrator use to ensure that users only login while present in the company office?
A. Organization Network Access
B. Organization Login Access Policies
C. Profile Login IP Ranges
D. Profile Login Hours
What is the maximum number of objects that can be added to a custom report type?
A. Two as long as the objects have associations
B. One as long as the object has a master -child relationship
C. Unlimited as long as the objects have associations
D. Four as long as the objects have associations
The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.
Which three features should an administrator use to meet these requirements?
Choose 3 answers Calculator
A. Support processes
B. Permission sets
C. Field -level security
D. Page layouts
E. Record types
What are two features of Knowledge? Choose 2 answers
A. Knowledge articles are always publicly available for customers.
B. Knowledge articles integrate with Service Console.
C. Users can rate the helpfulness of articles.
D. Any user can write and publish articles.
Ursa Major wants to add charts to a Salesforce dashboard. Which three standard chart types can be placed on a Salesforce dashboard? Choose 3 answers
A. Tables
B. Heat maps
C. Bar charts
D. Gauge charts
E. Venn Diagram
Which two ways allow a sales user to relate an opportunity to a campaign? Choose 2 answers
A. Use the campaign hierarchy related list on the opportunity.
B. Use the campaign influence related list on the opportunity.
C. Select the campaign record type when creating the opportunity
D. Select the primary campaign source for the opportunity.
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