Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 21:

  Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?

  A. Assignment Rules

  B. Workflow Field Update

  C. Case Escalation Rules

  D. Case Team Routing

  Correct Answer: A

• Question 22:

  A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range. What occurs as a result of this scenario?

  A. The user will be able to log in after the computer is activated.

  B. The user will be unable to log in at all.

  C. The user will be able to log in without activating the computer.

  D. The user will be able to log in after answering one security question.

  Correct Answer: B

• Question 23:

  A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process. How can the administrator implement this functionality?

  A. Use the Salesforce Autosign flow.

  B. Install an app from the AppExchange.

  C. Check the “Send PDF” box on the approval process setup.

  D. Hire a consulting firm to develop a document signing workflow.

  Correct Answer: B

  Reference https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000DqCoUUAV

• Question 24:

  When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?

  A. They are automatically assigned to another user.

  B. They are assigned to the deactivated user until reassigned.

  C. They are automatically deleted.

  D. They are automatically assigned to the administrator.

  Correct Answer: D

• Question 25:

  The VP of Sales at Northern Trail Outfitters requested a new value be added to the opportunity stage. The administrator added this new picklist value to the stage field but found that the new value was not available to users. How should the administrator troubleshoot this issue?

  A. Ensure the stage probability value is set.

  B. Add the new value to the appropriate record type.

  C. Mark the new value as active in the record type.

  D. Assign the new value to the appropriate sales process.

  Correct Answer: D

  Reference: https://help.salesforce.com/articleView?id=000322992andmode=1andtype=1

• Question 26:

  Previous Ursa Major Solar sales representatives worked on approximately 180 Accounts with billing addresses in California. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months.

  An Administrator needs to easily provide View and Edit access to these users for the 180 accounts.

  What should the Administrator do to achieve this goal?

  A. Configure a new Profile for these users with criteria based on Billing State equals California.

  B. Configure a new Account Sharing Rule for these users with criteria based on Billing State equals California.

  C. Configure a new Account folder for these users with criteria based on Billing State equals California.

  D. Configure a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals California.

  Correct Answer: C

• Question 27:

  Ursa Major Solar has an opportunity record with a close date of November 15, which fulfills the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for November 8. The opportunity is edited before November 8, however, and no longer meets the criteria.

  What happens to the time-dependent action?

  A. It will execute on November 15.

  B. It will execute on November 8.

  C. It is automatically removed from the queue.

  D. It is put on hold.

  Correct Answer: C

• Question 28:

  Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

  How should the administrator configure Salesforce to meet this requirement?

  A. Create a page layout for each category and filter the Lead Source field based on category.

  B. Create a dependency between the Product Category field and Lead Source field.

  C. Create business processes and record types for each of the three product categories.

  D. Create a single business process, then create record types for each product category.

  Correct Answer: D

• Question 29:

  The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

  What case management tools need to be utilized for this requirement?

  A. Auto-response rules, Macros, Entitlements

  B. Auto-response rules, Queues, Macros

  C. Auto-response rules, Queues, Escalation Rules

  D. Auto-response rules, Entitlements, Escalation Rules

  Correct Answer: A

• Question 30:

  Ursa Major Solar has a path on Case. The Company wants to require its users to followthe status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status. Which Feature Should an administrator use to fulfill this request?

  A. Validation rules.

  B. Global Value Picklists

  C. Predefined field Values.

  D. Dependent Picklists.

  Correct Answer: A