Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? (Choose two.)
A. Team
B. Profile
C. User
D. Role
Ursa Major Solar tracks both user issues and customer issues.
A user issue can be logged as:
new waiting for reply closed
A user issue can be logged as:
new working closed
An Administrator needs to track both case types.
Which features should be used?
A. Record Types and Support Processes
B. Page Layouts and Process Builder
C. Workflows and Automated Case Users
D. Page Layouts and Record Types
An Administrator needs to configure Ursa Major Solar's Salesforce Mobile app with the company's brand-specific images and color schemes.
Which set of branding options should the Administrator use?
A. Individual Page Colors, Multiple Loading Page Logos
B. Tab Colors, Action Colors, Loading Page Logo
C. Loading Page Color, Action Colors, Loading Page Logo
D. Loading Page Logo, Brand Color, Loading Page Color
The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from the company website. The Administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard. Which set of fields are required to update the contact with the new email address?
A. Contact ID and Account ID
B. Contact Name and Account ID
C. User ID and Account ID
D. Contact Email Address and Account ID
A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an Opportunity Stage is moved backward in the sales process.
Which feature should the Administrator use to fulfill this request?
A. Field History Tracking report
B. Big Deal Alert
C. Validation Rule
D. Workflow Rule
Ursa Major Solar uses a validation rule to prevent invalid data. What are three conditions where this rule is used? (Choose three.)
A. When records are updated by a workflow rule.
B. When records are imported.
C. When records are edited and saved by a user.
D. When records are deleted by a user.
E. When records are submitted using web-to-lead.
What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?
A. Knowledge article versions
B. Knowledge data categories
C. Knowledge article record types
D. Knowledge article types
Campaign Member can be associated with which two objects? (Choose two.)
A. Contact
B. Lead
C. Opportunity
D. Account
Which two actions should an Administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with their customers? (Choose two.)
A. Use Salesforce Files to post presentations in Chatter.
B. Add customers to private Chatter groups.
C. Add customers to libraries.
D. Ensure opportunity teams are created for customers.
Which three can be modified on standard fields? (Choose three.)
A. Picklist values
B. Help text
C. Field type
D. Label
E. Default text
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