EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 121:

  What ITIL process maps to the optimizing quadrant?

  A. Change Management

  B. Incident Management

  C. Security Administration

  D. Service Level Management

  Correct Answer: D

• Question 122:

  Which of the following is a key element of the Job Scheduling Service Management Function?

  A. Batch architecture

  B. Directory types

  C. Fault Management

  D. Infrastructure optimization

  Correct Answer: A

• Question 123:

  Which of the following is an advantage of combining MOF and MSF?

  A. to implement an iterative, milestone-driven process

  B. to ensure that the solution developers have a good understanding of the Microsoft products

  C. to provide a complementary, integrated set of guidance that addresses the need for a consistent and unified approach to the overall IT life cycle

  D. to successfully deliver technology solutions faster, with fewer people and less risks, while producing higher quality results

  Correct Answer: C

• Question 124:

  Which of the following is a key objective of the Service Level Management Service Management Function

  (SMF)?

  A. formalizing Operational Level Agreements (OLAs)

  B. providing primary liaison and customer service to the IT user community

  C. providing the mechanism for setting clear expectations about the service being delivered

  D. satisfying customers by ensuring that the Operations department meets the customers' demands

  Correct Answer: C

• Question 125:

  In which step of the Risk Management Discipline are risks monitored for changes in the risk's condition, consequence, probability, and impact?

  A. Identify

  B. Control

  C. Plan and Schedule

  D. Track and Report

  Correct Answer: D

• Question 126:

  Which of the following is one of the objectives of the Operating Quadrant?

  A. cost effective operating of Service solutions

  B. forecast future activity for IT operations

  C. proactively monitor and self-heal system problems

  D. resolve incidents

  Correct Answer: C

• Question 127:

  Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?

  A. Cost management

  B. Portfolio management

  C. Strong teams

  D. Structured architecture

  Correct Answer: D

• Question 128:

  Which of the following is not a primary guideline for the MOF Team Model?

  A. building strong synergistic, virtual teams

  B. effectively responding to genuine business needs and demands

  C. providing great customer service

  D. utilizing IT automation and knowledge management tools

  Correct Answer: B

• Question 129:

  For which Service Management Function (SMF) can detailed guidance be found in ITIL ?

  A. Directory Services Administration

  B. Service Desk

  C. System Management

  D. Workforce Management

  Correct Answer: B

• Question 130:

  Which of the following is one of the four basic steps MOF and MSF follow in creating a new service solution?

  A. build the solution

  B. review the solution

  C. rollout the solution

  D. support the solution

  Correct Answer: A