EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 131:

  Which of the following is one of the root causes of risk in IT operations?

  A. Changes

  B. Cost

  C. People

  D. Viruses

  Correct Answer: C

• Question 132:

  Which of the following tasks belongs to the System Administration Service Management Function (SMF)?

  A. administering centralized and distributed processing environments

  B. managing operational staff objectives

  C. planning, monitoring, and reporting activities relating to system capacity

  D. validating that the operations staff has documented their day-to-day activities

  Correct Answer: A

• Question 133:

  Which of the following is a Role Cluster in the MOF Team Model?

  A. the Change Role Cluster

  B. the Operations Role Cluster

  C. the Quality Role Cluster

  D. the Track and Report Role Cluster

  Correct Answer: B

• Question 134:

  What can be viewed in the Risks by Services List?

  A. A small number of major risks.

  B. All the risks that have been identified.

  C. For which risks the probability might be considerably reduced.

  D. Where the consequences of a risk affect a specific business function.

  Correct Answer: D

• Question 135:

  Which of the following is not a core component of MOF?

  A. MOF Continuous Improvement Model

  B. MOF Risk Management Discipline

  C. MOF Process Model

  D. MOF Team Model

  Correct Answer: A

• Question 136:

  What is the function of the Team Role Clusters?

  A. They function as individual units within the IT organization.

  B. They provide an organizational chart for IT operations.

  C. They represent functional roles within the IT organization.

  D. They represent the Process Model quadrants.

  Correct Answer: C

• Question 137:

  Which of the following is one of the four possible Risk Management situations that should be considered in risk status reports?

  A. Control

  B. Close

  C. Plan

  D. Variance

  Correct Answer: D

• Question 138:

  On which activity are the proactive functions of the Supporting Quadrant highly dependent?

  A. Checking the Configuration Management database

  B. Release Readiness Review

  C. Reporting on Service Level Agreements (SLAs)

  D. Service Monitoring

  Correct Answer: D

• Question 139:

  Which of the following is part of the Changing Quadrant?

  A. the Capacity Management Service Management Function (SMF)

  B. the Infrastructure Engineering SMF

  C. the Operations Review

  D. the post-implementation review (PIR)

  Correct Answer: D

• Question 140:

  Of which Service Management Function (SMF) is quality assurance a key element?

  A. Infrastructure Engineering

  B. Release Management

  C. Service Desk

  D. Service Level Management

  Correct Answer: A