Which file do you modify to add system-wide parameters to a Windows or UNIX server installation?
A. sm.opt
B. sm.log
C. sm.startup
D. sm.ini
What provides a way to translate and display values for a predetermined field of a given table in different languages?
A. Globalization Utility
B. Localization Utility
C. Notification Utility
D. Internationalization Utility
Which file defines startup parameters and defines the processes the system automatically starts?
A. sm.ini
B. sm.startup
C. sm.cfg
D. sm.log
Which capability word must be part of a user's profile to request an item for another person?
A. svcCatRequestOnBehalf
B. svcDeptRequester
C. SOAP API
D. svcCatManagerRequester
Which options are available to the Self-Service user when searching the knowledge base? (Select two.)
A. search in results after results are returned on the first search
B. Advanced options such as categorization information, additional filtering
C. decision tree support
D. search the Interaction library
E. search the Problem library
What can be approved through the Service Manager ESS client? (Select two.)
A. Service Catalog requests
B. Change requests
C. Known Errors
D. Incident records
E. Problem Management line items
In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)
A. Incident
B. Known Error
C. Problem
D. Change
E. Interaction
F. Configuration Item
Which component is included in all Web Services integrations?
A. Eventin record
B. WSDL (Web Services Description Language)
C. DEM (Discovery Event Manager)
D. proxy server
What designates a global variable?
A. The variable starts with $L.
B. The variable is just defined with $.
C. The variable starts with $G or $lo.
D. The variable starts with $P.
Which connectors are available for Connect-It? (Select three.)
A. HP Service Desk Web Services Connector
B. HP Service Manager Web Client Connector
C. HP Universal CMDB Connector (XML)
D. Active Directory Connector
E. HP Service Center Connector
F. Service Manager Connector
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