Service Manager 9.2x provides a powerful workflow engine and application platform for automating, facilitating, and enforcing your key IT processes. What is another competitive advantage?
A. Service Manager has the broadest coverage and support of the ITIL V3 Best Practices.
B. Service Manager is the best Asset Management solution.
C. Service Manager is a plug-and-play application.
D. Service Manager is a full web-based application.
Folder entitlement rights are assigned in which record?
A. Profiles
B. Assignment Groups
C. Security Groups
D. Execute Capabilities
E. User Roles
What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?
A. Integration Manager
B. Web Services
C. Multi-Tenant Support
D. Single Sign On
By default, when adding a New Operator record, what information must also be provided?
A. an associated user role
B. a menu structure for the operator
C. a default MySM page
D. language and currency for the operator
E. an associated contact record
During the Service Manager server configuration, the system prompts you for a valid TCP/IP port. Which port number should you choose for Service Manager?
A. a port number smaller than 1024
B. a port number greater than 1024
C. a port number that is either 80 or 8080
D. any free TCP/IP port number
E. port number 1024 only
Which Service Manager table contains custom calendar records that system administrators can assign to Service Manager activities?
A. calendar
B. caldutyhours
C. workschedules
D. calholtable
E. caltable
What are major improvements found in Service Manager as compared to Service Center? (Select two.)
A. improved process definition
B. compatibility with all major operating systems
C. improved integration with the HP BTO Portfolio
D. introduction of Service Catalog
E. more attractive to the small business market
Which parameter in the Service Manager Initialization file triggers the creation of multiple log files?
A. maxlogswitching
B. numberoflogfiles
C. maxfilesize
D. maxlogfiles
How can the development audit utility be used to move changes from development to production?
A. by unloading an audit delta
B. by creating a signature file for all changed records
C. by assisting the implementer with a manually created list of records to unload
D. by auditing all files in the system and creating a list of records changed
Where do you configure the ability to delegate approvals?
A. the Category record
B. the Phase record
C. the User Profile record
D. the Environment record
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